MNG00441 Hospitality Services Management Activity Booklet Eighth edition CRICOS Provider: 01241G © 2018 Southern Cross University Southern Cross University Military Road East Lismore NSW 2480 No part...

Use the same organisation you worked on in your groups for this.
Do four of the eight items from assessable items 3.1 - 3.8 from the Activity Guide.
Worth 30%


MNG00441 Hospitality Services Management Activity Booklet Eighth edition CRICOS Provider: 01241G © 2018 Southern Cross University Southern Cross University Military Road East Lismore NSW 2480 No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the publisher. Copyright material indicated in this work has been copied under Part VB of the Copyright Act 1968. Eighth edition 2018 Contents Week 1 Introduction to MNG00441 ............................................................................................. 5 Content areas .........................................................................................................................5 Workshop ..............................................................................................................................5 Brainstorm activity .................................................................................................................5 Readings ................................................................................................................................5 Week 2 Service organisations – an overview ............................................................................. 7 Content areas .........................................................................................................................7 Workshop ..............................................................................................................................7 Brainstorm activity .................................................................................................................7 Assessable activities ...............................................................................................................8 Readings ................................................................................................................................9 Week 3 Slaves, servers and superstars: The language of service ............................................ 11 Content areas .......................................................................................................................11 Workshop ............................................................................................................................11 Brainstorm activity ......................................................................................