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Welcome Back: Unit 8 CM410 Welcome Back: Module 4 CM206 – Diversity and Culture INTERCULTURAL COMMUNICATION As we read.. “At its core, diversity means differences. We share many differences with those we communicate with, such as gender, age, even socioeconomic class. Understanding how our differences can shape our communication helps us to understand how to craft messages that are relatable for those with whom we are interacting.” What is Diversity This Photo by Unknown Author is licensed under CC BY-SA http://thecollaboratory.wikidot.com/2013-spring-sociology https://creativecommons.org/licenses/by-sa/3.0/ Diversity is a concept that embraces a wide range of characteristics including: • language • ethnic background • dress • values • age • gender • educational background • religious observances • political interests • notions about social and community responsibilities • economic status • mental, physical disabilities As in our readings this week: Strategies to employ which can help enhance our communication in a diverse context ICC! • Intercultural communication competence (ICC): • Ability to communicate effectively and appropriately in various cultural contexts • Numerous components of ICC, including: 1. Motivation 2. Self- and other knowledge 3. Tolerance for uncertainty COMMUNICATION 1) Motivation: • Person’s desire to foster intercultural relationships • Can be intrinsic or extrinsic • If a person isn’t motivated to communicate with people from different cultures, then the components of ICC discussed next don’t really matter. COMMUNICATION 2) Developing self- and other-knowledge: • Ongoing process that will continue to adapt and grow as we encounter new experiences • Mindfulness and cognitive complexity will help as we continue to build our ICC • Mindfulness is a state of self- and other-monitoring that informs later reflection on communication interactions. • Cognitive flexibility refers to the ability to continually supplement and revise existing knowledge to create new categories rather than forcing new knowledge into old categories. • Helps prevent our knowledge from becoming stale and also prevents the formation of stereotypes and can help us avoid prejudging an encounter or jumping to conclusions. COMMUNICATION 3) Tolerance for uncertainty: • Individual’s attitude about and level of comfort in uncertain situations • Some people perform better in uncertain situations than others, and intercultural encounters often bring up uncertainty. Three ways to cultivate ICC are to: 1. foster attitudes that motivate us 2. discover knowledge that informs us 3. develop skills that enable us COMMUNICATION • Own your feelings and thoughts – take responsibility • Respect what others say about their feelings and thoughts • Engage in dual perspective – be person- centered to understand another’s perspective • Strive for accuracy and clarity • Be attentive to verbal and nonverbal cues • Understand diversity Guidelines This Photo by Unknown Author is licensed under CC BY http://esheninger.blogspot.com/2013/11/pillars-of-digital-leadership-series.html https://creativecommons.org/licenses/by/3.0/ Through our intercultural relationships we can learn a lot about the cultures of others as well as our own… This Photo by Unknown Author is licensed under CC BY-SA Cultural Identity Cultural identity is the identity or feeling of belonging to a group. It is part of a person's self-conception and self-perception and is related to nationality, ethnicity, religion, social class, generation, locality or any kind of social group that has its own distinct culture. http://thecollaboratory.wikidot.com/2013-spring-sociology https://creativecommons.org/licenses/by-sa/3.0/ “Personal identities are components of self that are primarily intrapersonal and connect to our individual interests and life experiences. Social identities are components of self that are derived from our involvement in social groups to which we are interpersonally invested. Cultural identities are components of self based on socially constructed categories that teach us a way of being and include expectations for our thoughts and behaviors. Personal identities may change often as people have new experiences and develop new interests and hobbies. Social identities do not change as often because they take more time to develop, as you must become interpersonally invested” (Chapter 8) (LINK3) [Author removed at the request of original publisher]. (2016, September 29). Communication in the Real World: An Introduction to Communication Studies. Retrieved November 8, 2018, from https://open.lib.umn.edu/communication/chapter/ Different identities This Photo by Unknown Author is licensed under CC BY https://open.lib.umn.edu/communication/chapter/ http://www.anthropovision.com/2015/09/the-dangers-of-cultural-homogenization.html https://creativecommons.org/licenses/by/3.0/ Use the acronym L.E.A.R.N. to outline strategies: 1. Listen 2. Effectively communicate 3. Avoid ambiguity 4. Respect differences 5. No judgment Source: Zofi, Y. (2017). 5 Strategies for Effective Cross- Cultural Interactions. Communication World, 1. Let’s review each specifically Guidelines for Intercultural Communication This Photo by Unknown Author is licensed under CC BY http://esheninger.blogspot.com/2013/11/pillars-of-digital-leadership-series.html https://creativecommons.org/licenses/by/3.0/ 1) Listen • Active listening is the single most useful way to overcome barriers to effective communication • Listen for meaning • Incorporate into your everyday communications: • Listen without thinking ahead • Ask questions • Don't assume that you understand - Paraphrase back to the speaker to clarify understanding (Link 6) 2) Effectively communicate • Goal: keep the communication lines open and transparent • Respond with appropriate words that will not inflame a situation when you sense difficulty • Deliver balanced feedback • Build on an idea • Give credit and positive reinforcement Guidelines 3) Avoid ambiguity • Prior knowledge about cultures can also help reduce ambiguity • Learn at least one fact about every member's culture. • Use the phrases please and thank you in the individual's native tongue • Watch/read the news from your team members' countries of origin • Become aware of the traditional festivals of your virtual team members' countries 4) Respect differences • Learn at least one fact about every member's culture. • Assume a clear and welcoming tone when you communicate by phone. • Demonstrate flexibility. Be open to discussing other options. • Use the phrases please and thank you in the individual's native tongue • Respect different time zones when scheduling virtual meetings Guidelines 5) No Judgements • Respecting others means suspending judgment. • Three-step evaluation approach: • Describe the issue – Interpret - Evaluate • Strategies to help you suspend judgment when working with people of other cultures: • Take the time to reflect before saying or doing something • Accept the possibility that what occurred could be due to some other circumstances • Be aware of your personal biases. • Be patient, flexible, forgiving. Remain positive. • Avoid blaming others or making comments such as, "You don't understand" or "What's your problem?“ • Use descriptive and objective language. • Be mindful of terms people use to explain themselves and the world around them Guidelines COMMUNICATION This Photo by Unknown Author is licensed under CC BY-SA- NC •Culture is an ongoing negotiation of learned patterns of beliefs, attitudes, values, and behaviors. http://www.tanveernaseer.com/top-book-picks-on-organizational-culture-and-change-sally-helgesen/ https://creativecommons.org/licenses/by-nc-sa/3.0/ Diversity at Work • Take on a role… • Your employer has asked to prepare a presentation on intercultural communication and the importance of considering diversity in communication. • You must prepare a PowerPoint presentation, creating one slide for each of the topics below. • Be sure to include your speaker notes in the Notes section below each slide. • Include a minimum of two relevant citations throughout your presentation. Unit 8 Assignment Diversity at Work Using the Unit 8 Assignment Template, please have to the following in your presentation slide show: Slide 1: Title Slide Slide 2: Explain how diverse contexts impact intercultural communication. Slide 3: Provide three reasons to consider intercultural communication. Slide 4: Identify two examples of intercultural communication that should be considered. Slide 5: Identify a diverse context issue that can be addressed using intercultural communication strategies. Slide 6: Provide two intercultural guidelines for how to address the issues identified in Slide 5, while still demonstrating respect for those differences. Slide 7: References Access the template at: https://kapextmediassl- a.akamaihd.net/artsSCi/CM206/1904C/U8_AssignmentTemplate.pptx Unit 8 Assignment https://kapextmediassl-a.akamaihd.net/artsSCi/CM206/1904C/U8_AssignmentTemplate.pptx 1st Slide: Provide a title for your presentation. [Delete this red font as it serves as your guide in this template. Replace it with your own information.] Enter your name, date, and course information. Diverse Contexts and Intercultural Communication Diverse Contexts and Interpersonal Communication Explain how diverse contexts impact and intercultural communication. Purdue University Global | This is Where the Title of the Presentation Will Go 2 Your notes below each slide in the body of your presentation should be written in complete sentences and paragraphs, supporting the content on each slide. 2 Reasons to Consider Intercultural Communication Provide three reasons to consider intercultural communication. Purdue University Global | This is Where the Title of the Presentation Will Go 3 Your notes below each slide in the body of your presentation should be written in complete sentences and paragraphs, supporting the content on each slide. 3 Examples of Intercultural Communication Identify two examples of intercultural communication that should be considered. Purdue University Global | This is Where the Title of the Presentation Will Go 4 Your notes below each slide in the body of your presentation should be written in complete sentences and paragraphs, supporting the content on each slide. 4 Diverse Context Issues and Intercultural Communication Identify a diverse context issue that can be addressed using intercultural communication strategies. Purdue University Global | This is Where the Title of the Presentation Will Go 5 Your notes below each slide in the body of your presentation should be written in complete sentences and paragraphs, supporting the content on each slide. 5 Intercultural Guidelines for Diverse Context Issues Provide two intercultural guidelines for how to address the issues identified in Slide 5, while still demonstrating respect for those differences. Purdue University Global | This is Where the Title of the Presentation Will Go 6 Your notes below each slide in the body of your presentation should be written in complete sentences and paragraphs, supporting the content on each slide. 6 References Author, A. A. (Year of publication). Title of work: Capital letter also for subtitle (Edition). Location: Publisher. Author, A. A., Author, B. B., & Author, C. C. (Year). Title of article. Title of Periodical, volume number(issue number), pages. Creator's Last Name, First Initial. (Year of creation). Title of image or description of image. [Type of work]. Retrieved from URL/database. Please include at least two full references in APA format. Be sure to include references for all of the images and resources used in this PowerPoint. Purdue University Global | This is Where the Title of the Presentation Will Go 7