In this activity you will be changing BIOS settings and setting up a storage pool. This will allow you to demonstrate your ability to properly set up a specific computer configuration. Instructions...

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In this activity you will be changing BIOS settings and setting up a storage pool. This will allow you to demonstrate your ability to properly set up a specific computer configuration. Instructions Today, you received an email from a new employee, Bob Waldorf. Read the email, troubleshoot the issue, and fill out and submit a help desk ticket Download help desk ticket . From: Bob Waldorf Subject: Need Computer for Virtualization Support I was just hired as the Virtual Machine support person. I'm currently assigned to Office1. I tried to install VMware, but the computer said virtualization wasn't supported. I researched my computer and the documentation says virtualization is supported. Please do whatever is needed to fix this. I also need at least 7GB of memory installed in total. It is okay if it runs in single channel mode. While you have my machine open, would you figure out why the HDD LED isn't working? Would you also delete the Data and Art volumes and install a Storage Pool with drives 1 & 2? Create a 2 TB Storage Space called "Virtual Machines" and a 1 TB Space called "OS Images." · Troubleshoot the issue by opening TestOut 14.8 (the lab sandbox) and working on the computer inside of the Office1. · Go through the steps you would take to fix the problem, taking screenshots as you go. · Fill out the help desk ticket completely, including screenshots that show successful installation of at least 7GB of memory, enabled virtualization, fixed HD LED light, and creation of the storage pool. · In the additional comments section of the ticket, explain how it is possible to create 3 TB worth of storage when you only have 1.5 TB of physical drive space. Also provide a link to an online source that supports your answer. · Submit the final updated ticket. Need help? Check out these resources: · Refer to the TestOut sections dealing with Memory Installation, Memory Troubleshooting, and Storage Spaces (currently sections 3.8, 3.9, and 5.8). · Search online for a video dealing with Windows Storage Spaces. · Learn how to take a screenshot · (Links to an external site.) · on any platform. · Search online to learn how to annotate with the Windows built-in Snipping Tool. · Ask for help from a mentor or an IT professional. · Reach out to the class and instructor by posting to the Questions and Conversations discussion board. Grading This assignment is worth 20 points. Read the following rubric carefully in order to understand what is required to receive full credit. Rubric W07 Project Rubric Criteria Ratings Pts This criterion is linked to a Learning Outcome #1 10 pts Screenshots show completion of all requirements, including minimum 7 GB of memory, enabled virtualization, fixed HD LED light, and creation of 1TB and 2TB spaces in storage pool. 8.5 pts Screenshots show completion of most of the requirements. 7 pts Screenshots show completion of some of the requirements. 0 pts No attempt, or screenshots show none of the requirements. 10 pts This criterion is linked to a Learning Outcome #2 5 pts Help desk ticket is complete and accurate. 4 pts Help desk ticket is mostly complete and accurate. 3 pts Help desk ticket is partially complete and accurate. 0 pts No step-by-step instructions provided. 5 pts This criterion is linked to a Learning Outcome #3 5 pts Additional comments section includes a correct answer to the question and a citation for source provided. 0 pts Additional comments section does not include a correct answer to the question or a citation for source provided. 5 pts Total Points: 20 Help Desk Ticket Ticket Number: 7.3Ticket Category: Choose an item. Ticket Information Name: Bob WaldorfDepartment: Enter department Date and Time: Click or tap to enter a date.Technician: Enter your name Description of Problem Enter your description here. You will have full use of formatting features. Technician Response Enter the steps required to address or fix the issue. You can use numbers or bullets to show your methodology Hours Worked: Enter hours worked Pictures (Insert Additional as Needed) Importance: ☐ Mission Critical☐ Slowing User Down☐ Schedule When Able Conclusion:☐ Resolved☐ Pending (Escalated)☐ Unresolved Additional Comments Enter any other comments pertinent to the issue
Oct 28, 2021
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