You have been asked to manage a local music festival. A. How would a PERT/CPM chart help you do this? B. What would its essential elements, the individual circles in the chart, be? C. What would your...

You have been asked to manage a local music festival. A. How would a PERT/CPM chart help you do this? B. What would its essential elements, the individual circles in the chart, be? C. What would your PERT/CPM chart look like? Sketch it out, indicating the critical path. 4. Describe several situations in which hospitality managers could use cross-functional project and matrix teams to improve the quality and/or value of the guest experience. 5. Providing a wow service and preventing service problems are two sides of the same coin. Discuss.