You work for a company that operates a chain of dry cleaning and alteration shops. Customer drop-offs and alteration requests are recorded manually on multi-part carbonless forms. The current cash...

You work for a company that operates a chain of dry cleaning and alteration shops. Customer drop-offs and alteration requests are recorded manually on multi-part carbonless forms. The current cash registers cannot retain more than one day’s worth of information. The company has traditionally outsourced its data processing needs. You were hired to bring those activities internal, basing them at the company’s home office.

 1. Discuss the various database users that the database solution must support and their probable data requirements.

 2. Why will form design be important when developing end-user applications for counter personnel? What might you use as a guide for initial entry form design?

3. What should you use as a guide for determining the reports that the application should be able to provide?

 4. If all development is to be managed in-house, what IT roles must be filled to facilitate design, development, and ongoing support?

 5. Discuss procedures needed to support the database solution. Identify whether manual procedures, automated processes, or both are required.