Your first task is to produce a report explaining the different tools and techniques that should be used whendiagnosing problems by a technical support team. P1Probing QuestionsOpen questionsClosed...

Your first task is to produce a report explaining the different tools and techniques that should be used whendiagnosing problems by a technical support team. P1Probing QuestionsOpen questionsClosed questionsFault logUser Guides / manual / Books / ManualsContacting ManufacturerError messagesInternet / forums / blogs / You TubeTroubleshooting / Trial and Error / TestingExperienceFriends / TechnicianH&S kitsToolkitsDiagnostic toolsMaintenance toolsSoftware