Adam convinced his customer to buy the most expensive couch in his store so that he could receive a higher commission even though the customer initially only wanted to buy a recliner. The customer had...

Adam convinced his customer to buy the most expensive couch in his store so that he could receive a higher commission even though the customer initially only wanted to buy a recliner. The customer had buyer’s remorse and returned the couch a week later. This is an example of how commission implementation caused Adam to ______.