Assessment Case Study v2 Case Study XXXXXXXXXXQUALITY TRAINING Contents 1.0 Background ................................................................................. XXXXXXXXXX3 2.0 Existing ICT...

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Assessment Case Study v2 Case Study QUALITY TRAINING Contents 1.0 Background .................................................................................................... 3 2.0 Existing ICT infrastructure ........................................................................... 3 3.0 Stakeholders ................................................................................................... 4 4.0 Company locations and facilities ............................................................... 4 5.0 Services ........................................................................................................... 6 6.0 Business Requirements ............................................................................... 6 The proposed solution should consider the following while proposing solution/recommendation: ...................................................................................... 6 7.0 Technical Requirements............................................................................... 7 7.1 Network and infrastructure requirements: .................................................. 7 7.2 Computing System Requirements .............................................................. 7 7.3 Database requirements ............................................................................... 7 7.4 Security, Access Control and Compliance Requirements ........................ 7 7.5 Website Design and Development Requirements .................................... 8 7.6 Support and Maintenance Requirements: ................................................. 8 7.7 Project Management .................................................................................... 8 7.8 Operational Health and Safety: ................................................................... 9 1.0 Background Quality Training has been operating as a Registered Training Organisation (RTO) for last 3 years. Because of the courses it offers and quality of the training, the business is growing rapidly. The key objectives of the RTO are: ● The objectives of Quality Training are to provide quality training, offer state of the art technological environment, and grow at a challenging and manageable rate and to establish itself as a quality education provider. ● The mission of Quality Training is to exceed our students’ expectations by providing them with effective training and development services, relevant to their needs and in line with national quality standards. ● The RTO offers nationally recognised qualifications from Certificate IV to Advanced Diploma level in Business, Accounting and Information Technology. RTO offers Fee for Service training. ● Quality Training will explore opportunities to extend its scope to maximize business opportunities and meet customer needs. ● In order to achieve its objectives, Quality Training is considering to upgrade its ICT infrastructure that supports its growth and help the business to achieve its goals by offering cost effective, secure, scalable, easy to maintain and user friendly ICT environment This document outlines high level Business and Technical requirements (Scope) for the purpose of enhancing ICT infrastructure which enable the business to achieve its objectives. 2.0 Existing ICT infrastructure The business is experiencing multiple issues related to ICT infrastructure and willing to review the current infrastructure and upgrade as required. Some of the key issues are:  Have physical servers on site which keeps going offline.  Redundancy not working  Communication Room Temperature not stable  Network is not designed to support multiple locations  Content filtering is not working as required  Have experienced multiple security related issues and cyber attack  Computers are running very slow  Website is not very user friendly and is not dynamic  IT team investing lots of time on maintaining and supporting the system  Computers keep disconnecting from the network  Sustainable and safe workplace 3.0 Stakeholders It is expected that ICT partners and professional consult with the business stakeholders to have better understanding on business and technical requirements prior to proposing a solution. Our key stakeholders are: ● Management ● IT staff ● Admin staff ● Student support Services staff ● Marketing and Sales ● Students ● Trainers ● Contractors ● Agents ● Government Bodies 4.0 Company locations and facilities Quality Training located in level 3, 120 Pitt Street, Parramatta, NSW 2150 Current ICT infrastructure includes: ● Class rooms – 6 class rooms available for students. ● Computer facilities – in 4 classrooms. Stand-alone desktop and all in one computers installed in each class rooms. ● Data projector in each classroom ● Laptop with internet access in 2 class room ● All the Desktop computers are connected to local network by Cat4 cables and laptops are connected wirelessly ● VMware workstation ● Firewall ● CCTV ● Printers and Scanners ● IP Form Topology Diagram: Proposed Expansion Topology 5.0 Services Quality Training is offering following nationally recognised qualifications: ● Certificate IV in Business ● Diploma of Leadership and Management ● Certificate IV in Accounting and Bookkeeping ● Diploma of Accounting ● Advanced Diploma of Accounting ● Diploma of Information Technology ● Advanced Diploma