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Assessment Details Qualification Code/Title Assessment Type Assessment Task 2 Time allowed Due Date Location Term / Year Unit of Competency National Code/Title SITXGLC002 Identify and manage legal risks and comply with law Student Details Student Name Student ID IIE Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: Date: Assessor’s Name RESULTS (Please Circle) ☐SATISFACTORY ☐NOT SATISFACTORY Feedback to student: Assessor Declaration *If Student is Not Satisfactory Reassessment Required ☐ Yes ☐ No Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Signature: Date: Is This Theory Only Task ☐ Yes ☐ No Have student already completed practical/ Vocational Placement Component? ☐ Yes ☐ No Instructions to the Candidates · This assessment is to be completed according to the instructions given below in this document. · Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit. · If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. · Please refer to the College re-submission and re-sit policy for more information. · If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately. · Please read the Tasks carefully then complete all Tasks. · To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment. · This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately · Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page Number. Document must be printed double sided. · This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the Assessments to your Trainer/ Assessor. · Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not Satisfactory. Assessment Task 2: Legal compliance project Information for students Tasks required for this unit This unit of competency requires that you: identify six different legal risks requiring risk management and legal compliance for the operations of a specific tourism, travel, hospitality or events business develop risk management strategies and legal compliance actions for each of the six legal areas above integrate the risk management strategies and legal compliance actions into operational planning activities for each of the six legal areas above identify sources of information and advice on risk management and legal compliance for each of the six legal areas above. Instructions for how you will complete these requirements are included below. Activities Complete the following activities. Carefully read the following information. You have been appointed as the Operations Manager of a newly opened restaurant not far from your RTO campus. The restaurant, Blue Healer, is made up of the restaurant itself and an administration office. So, the two main functions are catering and administration. The kitchen has a chef, a kitchen assistant and four full-time kitchen staff. More staff are hired on a casual basis to cater for functions. There is a front of house manager and two service personnel. The restaurant’s accounts are completed, wages are calculated and records kept in a small office that opens off the kitchen. This is where you have your workplace. You are assisted by an Administration Assistant. The company wants to make sure that it is complying with the relevant laws and licensing obligations, and you have been asked to look into this. Once these have been established, you will be responsible for developing policies, procedures and other supporting documentation or templates needed to ensure staff comply with the relevant legislation at all times. What do I need to demonstrate? During your practical assessments you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include: Identify and assess legal risk management and compliance required for business operations. Identify sources of information for compliance with laws and licensing. Access regulatory and other legal information relevant to specific business operation. Identify risks, penalties and consequences of non-compliance. Assess and act on need for specialist legal advice. Communicate legal risk management strategies and actions. Update personnel to ensure they have current knowledge of roles and responsibilities for legal risk management and compliance. Continuously evaluate business operations for non-compliance. Make changes where required. Identify and use opportunities to maintain knowledge of current legal risk management strategies and legal compliance requirements. Use organisational communication methods to share updated regulatory knowledge. How will I provide evidence? Your assessor will provide you with templates to complete each task. You will find submit: a Legal Compliance Briefing Report an email with the following attached: Customer Service Policy and Procedures Diversity Policy and Procedures WHS Policy and Procedures Information Management Policy and Procedures Recruitment, Induction and Termination Policy and Procedures Food Management Policy and Procedures. an email to the HR Manager. You will need to complete each activity and submit the required documents at the end of each step completed. Tips for completing your activities Read through this assessment and each task before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or supervisor. Stay up to date! Stay in touch with your assessor. Ask questions, raise issues, check in, communicate. Most importantly, ask for help if you are having trouble! 1. Write a legal compliance briefing report. You are required to write a report on the Blue Healer’s legal compliance obligations. Follow the guidance in the Legal Compliance Briefing Report Template and use the internet to access regulatory information from a broad range of local, state/territory and commonwealth sources to collect information that is relevant to Blue Healer’s business operations – assume this is in your local State or Territory and council area. These sources should include: current legislation and government regulatory documents professional standards and codes of practice and standards issued by regulatory authorities regulatory information and business management manuals issued by industry associations (you can obtain these online). When writing the report, you will focus on the two main areas of Blue Healer’s operations and determine what laws and licensing obligations apply to it. Use the Legal Compliance Briefing Report Template to guide your work – follow the guidance in the template and complete each section. When you have completed the report, submit it to the Senior Management Team for their consideration (role played by your Assessor). Develop legal risk management strategies and actions. The Senior Management Team has discussed your briefing report, and it has been decided that, to ensure ongoing staff compliance with the obligations you have identified, risk management strategies need to be developed for six different areas which are: Workplace health and safety Information management Customer Service Recruitment, induction and termination Diversity Sustainability. Create six policies and the relevant procedure documents for each of the six areas. These policies need to be well written, detailed, relevant for your local area and State or Territory and should include, as a minimum, the following: Relevant laws and licensing obligations relevant The roles and responsibilities of personnel directly involved with regulatory compliance. It is not necessary that tasks are allocated to specific personnel, but there should be differentiation between managers’ and employees’ responsibilities. A list of any supporting documentation or templates required for managing and monitoring the risk. Use your research from activity step 1, and the internet to access, and review, other organisations’ policies, procedures and supporting documentation covering these topics as ideas and guidance for language, style and layout. Do not copy these documents but draw inspiration from a variety of sources that can be adapted and suited to the scenario business provided. Use the Customer Services Policy and Procedures Template to guide your work. Send an email to all Blue Healer Staff. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachments and ask for their feedback. The email text should give some information on the format of the policies and procedures and suggest a process by which inclusions can be proposed and adopted. Attach the following to the email: Customer Service Policy and Procedures Diversity Policy and Procedures WHS Policy and Procedures Information management Policy and Procedures Recruitment, Induction and Termination Policy and Procedures Food Management Policy and Procedures. Send an email to the Human Resources (HR) Manager. To ensure that the staff receive regular updates on changes to legal compliance requirements, and the staff roles and responsibilities involved, you are required to organise this with the Blue Healer’s HR department. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should set out an annual plan of information updates for Blue Healer staff members. Assessment Task 2: Checklist Student’s name: Has the following been completed? Completed successfully? Comments Yes No The student has evaluated areas of business operation for which legal risk management and compliance is required. The student has Identified legal risks and compliance requirements that arise in business operations. The student has identified a broad range of sources that supply information on laws and licensing compliance obligations. The student has determined the compliance requirements for each area of the Blue Healer’s business operations. The student has accessed, and documented, regulatory information relevant to the Blue Healer’s business operations. The student has identified, and documented, the risks and consequences of not complying with the compliance obligations. The student has assessed each business area’s need for specialist legal advice on its compliance obligations. The student has used a range of opportunities to improve their knowledge of hospitality regulatory requirements. The student has used computers and communication technology to share the regulatory knowledge they have developed. The student has reviewed, and distribute, policies and procedures that will ensure compliance with the Blue Healer’s legal and licensing requirements. The student has created practices to ensure that all staff are updated with current knowledge of roles and responsibilities. Task outcome: Satisfactory Not satisfactory Assessor signature: Assessor name: Date: © International Institute of Education RTO:45150 | CRICOS:03838G File Name: SITXGLC002 Student Assessment Task 2 Revised Date: 27/09/2023 Version: 1.0 Page:1 © International Institute of Education RTO:45150 | CRICOS:03838G File Name SITXGLC002 Student Assessment Task 2 Revised Date: 27/09/2023 Version: 1.0 Page:1