Assessment item 4 - Assignment 2: Network Protocols, SDLC & ITSM
Value: 15%
Due Date: 24-May-2020
Return Date: 16-Jun-2020
Length:
Submission method options: Alternative submission method
TASK
Overview
This assessment consists of two questions. The first one looks into networking protocol, concepts and standards. The second question looks at SDLC and ITSM.
Question 1: Networking protocols, concepts, and standards [10 marks]
(a) Show the calculations for finding the estimated percentages of overhead for TCP/IP protocol for IPv4 and IPv6 versions.[4 marks]
(b) Compare and contrast the IPv4 and the IPv6 header fields. Do they have any fields in common? [4 marks]
(c) Why is the length of a TCP segment limited to 65,536 bytes? [2 marks]
Charles Sturt University Subject Outline
ITC544 202030 SM I Page 23 of 39 Version 2 - Published 25 March 2020
Question 2: SDLC and ITSM [20 marks]
(a) What new ITSM trends and technologies are surfacing? [4 marks]
(b) Discuss the roles and responsibilities of Incident Manager and Change Manager in ITSM. [6 marks]
(c) How does the Spiral model overcome the limitation of the Waterfall cycle model and the V- shaped cycle model? [5 marks]
(d) Compare and contrast the Waterfall and V-Model of SDLC. Present two cases where each of the models will be best suited. [5 marks]
RATIONALE
SUBJECT LEARNING OUTCOMES
This assessment task will assess the following learning outcome/s:
be able to discuss and analyse fundamental networking concepts, protocols and standards.
be able to discuss the principle lifecycle phases of an information system, from requirements and acquisition through to operation and maintenance.
be able to compare and contrast the role of IT service management frameworks, policies and compliance issues.
GRADUATE LEARNING OUTCOMES
This task also contributes to the assessment of the following CSU Graduate Learning Outcome/s (https://student.csu.edu.au/study/glo):
Academic Literacy and Numeracy (Knowledge) - Charles Sturt Graduates understand the use and structure of appropriate language in written, oral, visual, mathematical, and multi-modal communication.
Academic Literacy and Numeracy (Skill) - Charles Sturt Graduates demonstrate the literacy and numeracy skills necessary to understand and interpret information and communicate effectively according to the context.
Academic Literacy and Numeracy (Application) - Charles Sturt Graduates consider the context, purpose, and audience when gathering, interpreting, constructing, and presenting information.
Information and Research Literacies (Knowledge) - Charles Sturt Graduates demonstrate that disciplinary knowledge is developed through research and evidence.
Information and Research Literacies (Skill) - Charles Sturt Graduates demonstrate the skills required to locate, access and critically evaluate existing information and data.
Information and Research Literacies (Application) - Charles Sturt Graduates synthesize and apply information and data to different contexts to facilitate planning, problem solving and decision making.
Digital Literacies (Knowledge) - Charles Sturt Graduates understand professional, social and cultural implications of the global use of technology.
Charles Sturt University Subject Outline
ITC544 202030 SM I Page 24 of 39 Version 2 - Published 25 March 2020
Professional Practice (Knowledge) - Charles Sturt Graduates possess the knowledge and understanding of the discipline and the nature of professionalism required for the given profession or discipline in contemporary societies.
Sustainable Practices (Knowledge) - Charles Sturt Graduates demonstrate a multidisciplinary knowledge that empowers graduates to understand and critically analyse the challenges of balancing the social, economic and environmental factors essential for ecological sustainability.