Assessment Task 2 Instructions
Carefully read the following:
You are the Administration/Project Officer for Grow Management Consultants.
Your main duties as the Administration Officer include administering the day-to-day activities of the office,including organising meetings and travel, organising workshops and conferences, developing a range of business documents, providing assistance and support to all senior managers and answering a range of client enquiries.
As the Administration/Project Officer, you have been given a new responsibility: to design and write a monthly client newsletter to be sent to all existing clients. The aim of the newsletter is to inform clients about trends in leadership, plus a reminder of upcoming events and new products.
As set out in the organisation’s policies and procedures, you are required to meet with the Operations Manager to discuss the content and presentation requirements for the first issue of the newsletter.Complete the following activities:
1. Participate in a meeting to discuss document requirements
You are required to participate in a short meeting with the Operations Manager (your assessor)
to discuss the requirements for the newsletter.
You will also discuss the ways in which the document should comply with the company’s style
guide, so make sure that you are familiar with that document prior to the meeting.
Bring along a pen and paper, or your laptop, to take notes.
During the meeting, you are required to demonstrate effective communication skills including:
· Speaking clearly and concisely
· Using non-verbal communication to assist with understanding
· Asking questions to identify required information
· Responding to questions as required
· Using active listening techniques to confirm understanding
2. Plan document
Following the meeting, write up your notes from the meeting.
Your notes should include, as a minimum, the following:
confirming the information discussed at the meeting including:
· Confirmation of purpose of document as discussed at the meeting
· Summary of headings and content to be included in the newsletter
· Summary of presentation requirements for the newsletter as per the Workplace Information
Procedures and Style Guide
· Confirming production timelines that need to be met.
· Seeking approval to proceed with the document as outlined.
Save this document as Meeting Notes.
3. Create a newsletter template
Identify a suitable newsletter template from Microsoft Word to use that will meet the objectives
for the document as discussed at the meeting.
Write the document’s headings in the template to show how the document will be structured.
Include a brief summary under each heading to show the content that will be included.
Also, assume that you have also identified that there needs to be another section in the
newsletter, as you don’t feel that the information thus far included is enough. Identify another
section that could be included in the newsletter and include an appropriate heading.
Save this document as Newsletter Template in the required folder as documented in the
Workplace Information Procedures and Style Guide.
Note that at the end of this assessment task, you will be required to provide a screen shot of the
final folder and files. The files should show all versions of the newsletter from Template to final
draft.
4. Send an email to the Operations Manager (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should confirm the purpose and requirements of the document and then introduce and
summarise the contents of the attachment.
The email text should also give a brief explanation of why you recommend that the additional
section be included and ask for their approval to move forward with the project.
Attach your Newsletter Template to the email.
Assessor: the student’s email should reflect the discussion items as shown above.
Microsoft Word includes a range of templates that can be used for newsletters. Students may select
any of these
Students could identify a range of additional sections e.g. leadership statistics, thought for the day,
additional section on another leadership topic.
Respond to the email as soon as possible so the student can begin on the next activity.
5. Develop a first draft of newsletter
When you have received approval from your Operations Manager, research and draft all of the
required content as discussed at the meeting and confirmed in the email.
Ensure that this draft of the newsletter:
· Is developed in your own words.
· Is written in clear and concise English
· Conforms to the Workplace Information Procedures and Style Guide
· Includes all of the required graphics, including the company logo and photo of yourself.
Save this document as First Draft Newsletter.
6. Check the first draft of the newsletter.
Now that you have developed the first draft, you are required to review your newsletter against
the document checklist as set out in the company’s organizational procedures.
Print out a copy of Document Checklist.
Using a pen or pencil, fill out the checklist for the first draft of the newsletter.
In completing the checklist, you should also consult the Grow Management Consultants Style
Guide to ensure that you have met all the requirements.
You should find at least two improvements that you think could be made to the newsletter, for
example, wider margins or more space between paragraphs.
Scan the completed checklist. Save it as First Draft Newsletter Checklist.
7. Develop a second draft of newsletter.
When you have completed the checklist, go back to the newsletter and update it to reflect what
you wrote in the checklist.
Save this document as Second Draft Newsletter.
8. Send an email to the Operations Manager (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachments and seek their feedback and
approval to move forward with the project.
Attach the following to the email:
· Meeting Notes
· First Draft Newsletter.
· First Draft Newsletter Checklist.
· Second Draft Newslette
9. Take a screen shot of your folder and files.
You are required to demonstrate that you can file all of your records in a logical structure.
Ensure that your folders and files are set up and named as set out in the Workplace Information
Procedures and Style Guide.
All of the documents you have submitted for this assessment task should be correctly named
and filed.
The screen shot should show all the folders and documents.
10. Send an email to your assessor.
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachments.
Attach your Final Draft Newsletter and screen shot to the email.
Assessment Task 3 Instructions
Carefully read the following:
You are the Administration and Project Officer for Grow Management Consultants.
The Operations Manager has just been in to see you to discuss his concerns about the number of incidents that have been occurring at work involving staff sustaining injuries when lifting office supplies and equipment. He would like you to produce information to be provided to staff on the importance of safe manual handling procedures. You may produce the document in the format that you consider would work best, and that the information should be clear and easy to follow. It should also include graphics to illustrate, for example, safe manual handling poses.
The safe manual handling procedure should include as a minimum:
·
The importance of correct manual handling
·
Statistics on safe manual handling incidents for Grow Management Consultants for 2016 to
emphasise the value of the procedures (the Operations Manager has indicated you will need to
remind him to provide this)
·
Preparing for manual handling
·
Checking the load before lifting
·
Moving into position and correct body posture
·
Manual handling methods
Complete the following activities:
1. Write a short (about one page) report on the requested document.
Plan your safe manual handling procedures information document, and write a report that
addresses all of the following points:
· Confirm the purpose of the document
· Identify the format in which you consider it is best to present the document (for example, as
a handout to be provided to staff, as a poster or a power point presentation) and why.
· Identify the software you will use to develop the document (e.g. Microsoft Word or Power
Point)
· Provide an outline of the structure and content of the document (e.g. include key headings
and a summary of the information that will be included). The structure must be logical and
include all of the requirements for inclusion as per the scenario information.
· Request additional information required as per the scenario information.
· Outline style guidelines, which will be adhered to as per the company’s Workplace
Information Procedures and Style Guide.
· Seeking approval to proceed with the document as outlined.
Save this document as Manual Handling Document Report.
2. Send an email to the Operations Manager
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment and seek their feedback and
approval to move forward with the project.
Attach your Manual Handling Document Report to the email.
Your assessor will email you with any feedback and approval to proceed.
Your assessor will also provide you with the required statistical information.
3. Develop a first draft of safe manual handling procedures information document.
Research and draft all of the required content for your safe manual handling procedures
information document as approved by the Operations Manager.
Ensure that the safe manual handling procedures information document is developed in your
own words using clear and concise English. It must follow the Style Guide, and include all of the
required graphics, including the company logo and graphics showing images of safe working
procedures.
Save this document as First Draft Manual Handling Document.
4. Check your First Draft Manual Handling Document.
Now that you have developed the first draft, you are required to review your safe manual
handling procedures information document against the Document Checklist.
Print out a copy of Document Checklist.
Using a pen or pencil, fill out the checklist for the first draft of the newsletter.
In completing the checklist, you should also consult the Grow Management Consultants Style
Guide to ensure that you have met all the requirements.
You should find at least two improvements that you think could be made to the document, for
example, a different image of lifting techniques or more space between paragraphs.
Scan the completed checklist. Save it as First Draft Manual Handling Document Checklist.
5. Develop a second draft of the Manual Handling Document.
When you have completed the checklist, go back to the document and update it to reflect what
you wrote in the checklist.
Save this document as Second Draft Manual Handling Document.
6. Send an email to the Operations Manager (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachments and seek their feedback and
approval to move forward with the project.
Attach the following to the email:
· First Draft Manual Handling Document.
· First Draft Manual Handling Document. Checklist.
· Second Draft Manual Handling Document.
Your assessor will provide you with feedback that you will need to action. The feedback will be
in the form of tracked changes and/or comments.
7. Finalise the manual handling document
Review the tracked changes and/or comments to your safe manual handling procedures
information document sent to you by the Operations Manager.
Make the changes required and save the document as Final Draft Manual Handling Document.
8. Take a screen shot of your folder and files.
You are required to demonstrate that you can file all of your records in a logical structure.
Ensure that your folders and files are set up and named as set out in the Workplace Information
Procedures and Style Guide.
All of the documents you have submitted for this assessment task should be correctly named
and filed.
The screen shot should show all the folders and documents.
9. Send an email to your assessor.
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachments.
Attach your Final Draft Manual Handling Document and screen shot to the email.