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Assessment Task 3 Develop and use emotional intelligence BSBPEF502 Student Declaration To be filled out and submitted with assessment responses ◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ◻ I have correctly referenced all resources and reference texts throughout these assessment tasks. ◻ I have read and understood the assessment requirements for this unit ◻ I understand the rights to re-assessment ◻ I understand the right to appeal the decisions made in the assessment Unit Title Unit Code Student name Student ID number Student signature Date Task Number ------OFFICE USE ONLY----- For Trainer and Assessor to complete: ◻ Student requested reasonable adjustment for the assessment Marking Sheet Completed successfully Did the student satisfactorily: Comments Y N DNS The student has satisfactorily completed and submitted the following: · Meeting Plan in Task 3.1P1 · Improvement Plan in Task 3.1P1 · Feedback Form in Task 3.1P1 · Reflection on performance as a consultant in Task 3.1P1 · Reflection on performance as a departmental manager in Task 3.1P2 ☐ ☐ ☐ The student conducted the Role-Play in their role as consultant with a classmate in their role as departmental manager: · The student prepared a plan to conduct the Role-Play · Made the manager feel comfortable · Used emotional intelligence (active listening, empathy, reframing etc..) · Demonstrated consideration for their emotions · Asked them to talk about their learning journal (content, what they have learned from it) · Discussed their work performance · Identified emotional stressors and agree on methods to respond to them · Proposed solutions to develop/improve emotional intelligence and improve work performance · Proposed opportunities/options to express their thoughts and feelings in the workplace · Demonstrated flexibility and adaptability when proposing solutions for improvement · Conducted a task/exercise to assist the manager in understanding the effect of personal behaviours and emotions on others in the workplace Feedback in Comments ☐ ☐ ☐ The student conducted the Role-Play in their role as departmental manager with a classmate in their role as consultant: · Was open and honest · Used emotional intelligence (active listening, empathy, reframing etc..) · Was aware of emotional triggers and emotional responses · Talked about their learning journal (content, what you have learned from it) · Discussed work performance · Identified emotional stressors · Discussed solutions to develop/improve emotional intelligence and improve work performance · Discussed opportunities/options to express own thoughts and feelings in the workplace · Participated in a task/exercise to assist in understanding the effect of personal behaviours and emotions on others in the workplace Feedback in Comments ☐ ☐ ☐ Demonstrated ability to: · Identify methods for responding to emotional stressors · Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace This is evidenced by: · Improvement Plan in Task 3.1P1 · Feedback Form in Task 3.1P1 · Reflection on performance as a consultant in Task 3.1P1 · Reflection on performance as a departmental manager in Task 3.1P2 · Participation in the two parts Role-Play (refer to Marking Sheet) ☐ ☐ ☐ Demonstrated ability to: · Analyse and document emotional responses of co-workers · Develop a plan for identifying and responding to a range of emotional expressions · Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace · Apply techniques that show consideration for the emotions of others when making decisions · Identify workplace opportunities for others to express their thoughts and feelings · Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace · Implement identified opportunities and tasks in the workplace according to organisational policy and procedures This is evidenced by: · Meeting Plan in Task 3.1P1 · Improvement Plan in Task 3.1P1 · Feedback Form in Task 3.1P1 · Reflection on performance as a consultant in Task 3.1P1 · Participation in Role-Play PART 1 (refer to Marking Sheet) ☐ ☐ ☐ Demonstrated ability to: · Consult with relevant stakeholders and identify improvement areas for own emotional intelligence This is evidenced by: · Reflection on performance as a departmental manager in Task 3.1P2 · Participation in Role-Play PART 2 (refer to Marking Sheet) ☐ ☐ ☐ Demonstrated ability to: · Implement identified opportunities and tasks in the workplace according to organisational policy and procedures This is evidenced by: · Improvement Plan in Task 3.1P1 · Feedback Form in Task 3.1P1 · Reflection on performance as a consultant in Task 3.1P1 · Reflection on performance as a departmental manager in Task 3.1P2 · Participation in the two parts Role-Play (refer to Marking Sheet) ☐ ☐ ☐ Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐ Student Name: Assessor Name: Assessor Signature: Date: Table of Content Student Declaration2 Task 3 – Promote and develop emotional intelligence8 Task 3.1 Promote and develop emotional intelligence10 References17 Task 3 – Promote and develop emotional intelligence Task summary and instructions What is this assessment task about? This task builds on Task 2. You have been engaged as an MMI Professional Education consultant to support emotional intelligence development in departmental managers. You are required to: 1. Prepare to develop emotional intelligence 2. Develop emotional intelligence 3. Promote the development of emotional intelligence in others Task 3 focuses on promoting and developing emotional intelligence in the workplace. Please note that the performance evidence requirements of this unit of competency require students to: · Demonstrate emotional intelligence in relation to at least two different work tasks · Promote the development of emotional intelligence in others in at least one occasion This assessment has been designed to meet those requirements. This task comprises of the following assessment methods: · Product-based ☒ · Direct observation of Role-Play ☒ · Case Study ☒ · Other (specify) ☐ It has been designed to evaluate your ability to/competency in: · Identify methods for responding to emotional stressors · Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace · Analyse and document emotional responses of co-workers · Develop a plan for identifying and responding to a range of emotional expressions · Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace · Apply techniques that show consideration for the emotions of others when making decisions · Consult with relevant stakeholders and identify improvement areas for own emotional intelligence · Identify workplace opportunities for others to express their thoughts and feelings · Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace · Implement identified opportunities and tasks in the workplace according to organisational policy and procedures You are required to address the following: · Task 3.1 Promote and develop emotional intelligence · Prepare to meet with a co-worker to discuss their emotional strengths and weaknesses, and their work performance · Meet with a departmental manager to discuss their emotional strengths, weaknesses and work performance (Role-Play) · Meet with the consultant to discuss your emotional strengths, weaknesses and work performance (Role-Play) What do I need to do to complete this task satisfactorily? · submit the completed assessment tasks, according to instructions, · complete the tasks with sufficient detail and present them in a professional manner, · use your own words and reference sources appropriately, · meet the word count where required, · use the scenario provided, · use the templates provided where required, · for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, · if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance. Specifications You must deliver/participate in: · Role-Play Part 1 and 2 in week 5 You must submit to GOALS · Meeting Plan · Improvement Plan · Feedback Form · Reflection on performance as a consultant · Reflection on performance as a departmental manager Resources and equipment · Computer with Internet access · Access to Microsoft Office suites or similar software · Learning material · Scenario for assessment as provided · Appendices as provided · Relevant policies and procedures as provided · Templates as provided Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Complete the following activities: Task 3.1 Promote and develop emotional intelligence This Task is a Role-Play that comprises two parts: · PART 1 – You will meet with a departmental manager (played by a classmate) to discuss their learning journal (Task 2.1) and work performance (based on a scenario of choice) · PART 2- You will play a departmental manager and meet with a classmate who will play the consultant employed by MMI to discuss your learning journal (Task 2.1) and work performance (based on a scenario of choice) Schedule a time with the trainer and assessor in week 5 of class to conduct the two Role-Plays (20-30 minutes each). The trainer and assessor will validate your participation in the two Role-Plays and provide feedback on the marking sheet. If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Plays. Both parts will require preparation; follow the instructions below. PART 1 In Part 1 of the Role-Play, you will meet with a departmental manager (played by a classmate) to assess their emotional strengths and weaknesses, discuss their work performance, support them in developing/improve emotional intelligence and assist them in improving work performance. The classmate will use their learning journal as a basis for discussion; however, they will play their role as a departmental manager, according to one of the following scenarios depicting their current work performance: Scenario 1 · Often late at work · Looks tired · Concentration difficulties · An increasing number of errors in reports Situation at home: they have a newborn child Scenario 2 · Short-tempered · Argues with colleagues Situation at home: their partner lost their job, and they are currently working two jobs Scenario 3 · Unaware of different cultural backgrounds, often says the wrong thing offending others · Does not listen to others