Assignment 4: User Frustration Due Week 9 and worth 80 points The quality of the user experience is very important to the success of an application. In the early days of computing, users often...

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Assignment 4: User Frustration
Due Week 9 and worth 80 points

The quality of the user experience is very important to the success of an application. In the early days of computing, users often experienced long delays since computing power was poor and networks had comparatively slow throughput. Modern systems have largely eliminated these delays due to increased network and computing power, yet users still report a high level of frustration.Write a four to five (4-5) page paper in which you:

  1. Describe three (3) reasons users are still frustrated with modern applications.

  2. Suggest one (1) method for reducing the frustrations for each of the reasons you supplied in Question one (1).

  3. Describe methods for determining if user frustration is caused by poor system design or from the natural frustration associated with learning a new software product.

  4. Suggest at least three (3) methods to reduce the frustrations among the disabled population and how this population can be better served.

  5. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA.

  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

  • Describe the inherent design issues across HCI environments.

  • Explain the use of interaction devices.

  • Use technology and information resources to research issues in human-computer interaction.

  • Write clearly and concisely about HCI topics using proper writing mechanics and technical style conventions.

Answered Same DayMar 04, 2021

Answer To: Assignment 4: User Frustration Due Week 9 and worth 80 points The quality of the user experience is...

Neha answered on Mar 08 2021
148 Votes
User Frustration
The modern applications are supposed to be more beneficial for the users with a great network connectivity but they are providing unprecedented benefits and unsatisfying experience. The problems can be due to t
he material lost during a computer crash, deleting spam messages or emails and difficulties in understanding the error message given by the system. The users may have inadequate knowledge about the systems, improper training and even flaws in the hardware, software, network and malicious action performed by other users can be the reason for outweighing the user frustration over the computer benefits (Rodden, K., Hutchinson, H., & Fu, X). There are few applications which work according to the motion sensor which is not user friendly for the disabled users. This report is all about understanding the reason due to which users experience the frustration during the usage of modern applications, suggest method of reducing frustration, to find out the sources of user frustration and find out the methods which can reduce the frustration among the disabled users.
Reasons for Users Frustration with Modern Applications
There are multiple reasons due to which users face frustration while using any software or application. The first reason can be the inconsistent approach to very common functions. The most important point which developers generally forgets is that the user does not want any struggle with the interface (Preece, J., Rogers, Y., Sharp, H., Benyon, D., Holland, S., & Carey, T). There are many things which are obvious for developer but not so usual for the user. Sometimes when developers try to create something innovative and new, it lends into a biggest stumbling block for them. Another reason can be the ambiguous erroneous messages which users receive while using the application. When entering any information, there are chance that user makes a mistake or attempts to perform some unauthorized activity. In this case the system replies back with an error message which is very confusing and does not contain any information regarding the next step which results as the user frustration. Another reason can be a lengthy form to be filled for the registration. The users are forced to fill all the columns of the form to check...
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