Develop policies and procedures and maintain updated legal knowledgePurpose:To determine scope of compliance, and develop, implement and continuously review and update policies and practices for...

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Develop policies and procedures and maintain updated legal knowledge










Purpose:




To determine scope of compliance, and develop, implement and continuously review and update policies and practices for business compliance






You will be allocated
one
of the following areas of legislation:




§

Employment (Fair Work Act 2009)




§

Food safety (Food Standards Australia New Zealand Act 1991)




§

Intellectual property (Copyright Act 1968)




§

Liquor licensing (The Liquor Act 2007)




§

Gaming (Gaming Machines Act 2001)




§

Privacy (Privacy Act 1988)




§

WH&S (Work Health and Safety Act 2011)








Note: Your Learning Facilitator may allocate different topics to different students (or groups of students).









Task:










§

1.0 Nominate a hospitality business, which will form the basis for this assessment project.
Introduce the venue. List the characteristics of the selected venue in bullet format, addressing aspects such as location (business address), guest capacity, service style, cuisine/meal experience, atmosphere, design, customer expectations, etc. You should also include images of the venue and facilities.





§

2.0 Identify the designated area of legislation and list all the policies that may need to be developed and implemented by the selected business to ensure compliance with the designated area of legislation.




§

3.0 Develop and write up one of the policies listed in 2.0.




o

Ensure to reference the relevant legislation and compliance codes.




o

State roles and responsibilities.




o

Indicate how often you would review this policy.




o

Note: No more than 10% of direct quotations are permitted in the policy.




§

4.0 Develop the documentation required to support the policy prepared for Task 3.0. This may includ instruction manuals, SOP documents, forms, checklists, posters, communication templates, etc.
Minimum three (3) relevant documents required.
Organise and index all the relevant documentation.





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5.0 Explain how you would train staff on the policy and the procedures to support the policy.
Develop a training plan clearly outlining the subject/content of the training, timing, frequency, staff responsible for the training delivery and training evaluation strategy.





§

6.0 Explain how you would disseminate the policy and associated procedures to ensure it is accessible to staff.
Outline the communication channels, method, timing/frequency and responsibilities.





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7.0 Describe how you would remain updated in this area of law.




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8.0 Outline how you would share updated regulatory knowledge with staff.






§

Submit your completed work in a report format adhering to the standard APA formatting guidelines.






§

Reference all sources cited.







Description:




This is assessment is to be answered according to the tasks listed above. Answers can be in point form, or tables or paragraphs.










For Task 3.0 it is recommended that you use the followingPolicy Structure:









·


Header

- The organisation’s name (Who is the particular policy is being created for?)




·


Title (Name of the Policy)






·


Policy


Number





·


Policy


Statement- this is where you state in detail the rationale for the policy - i.e., why the policy is being created.





·


The terms of the Policy

- In this section, you answer the questions who, why, what, when, and where of the policy.)




·


Scope

(Scope of the policy is a section which indicates whom and what the policy applies to.)




·


Date

of Implementation




·


Date

of Review




·


Procedures

related to this policy




·


Acceptable and Unacceptable conduct

(including disciplinary actions)




·


Authority

’s approval (Who is Responsible for the Policy)




·


Relevant


Legislation/Regulations





·


Other

Information

Answered 3 days AfterNov 03, 2022

Answer To: Develop policies and procedures and maintain updated legal knowledgePurpose:To determine scope of...

Tarun answered on Nov 07 2022
43 Votes
1. Nominate a hospitality business, which will form the basis for this assessment project. Introduce the venue. List the characteristics of the selected venue in bullet format, addressing aspects such as location (business address), guest capacity, service style, cuisine/meal experience, atmosphere, design, customer expectations, etc. You should also include images of the venue and facilities.
I nominate the best suitable hospitality business is Hotels which will form the basis for this assessment project. This Radisson Blu Hotel (Picture attached below) is a location where genuine travellers can receive food or shelter if they are in a position to pay for it and are in a fit condition to receive it.' As a result, a hotel must provide food (and beverage) and accommodation to a paying guest, but the hotel has the authority to refuse if the guest is not presentable (either inebriated, unruly, or unkempt) or is unable to pay for the services. There are list of some features provided by the said Hotel:
i. Location: The said hotel can also be considered desirable according to its location as it is near to the Australian Airport. It should be conveniently located and it should allow you to perform your errands without having to waste too much time, effort or money.
ii. Guest Capacity: This Hotel a Guest Capacity of around 3,000 people. They also have largest ballroom, indoor banquet, outdoor banquet, meet and feed, guest rooms, suites, golf, beach etc.
iii. Customer expectation: This Hotel is all about people and service provision and it puts its customer’s needs first. This Hotel provides personalized services to Guests which is an basic requirement of every hour. When customers find such hotels, they will return again and again since they will never forget their experience at that particular hotel.
iv. Clean: This is the most vital characteristic that any hotel should possess. This Hotel never forget to crustal clear cleaning in the Hotel premises and all the rooms in the hotel would be clean. This includes the public rooms, the washrooms, restaurant, and the staircase.
v. Meal experience: This hotel offers a wide range of cuisines from renowned chefs such as Italian, Chinese, Thai, and Indian. Fine dining, a grab-and-go store, casual or pub-style dining, and/or a premium coffee shop are also available.
vi. Free Wifi: We live in an era of fast technological advancement. It is equally crucial for these hotels to adapt. When guests stay in a hotel, it does not mean that they cannot communicate with their family members back home; they can still do so.
vii. Safety: A hotel serves as many people's "home away from home." That raises a high bar for the strictest safety and security measures. The provision of individualised safety and security measures for various visitor profiles, such as women, children, and the...
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