FACTS:
Ms. Messy was hired as Assistant Librarian at Zion School immediately after her graduation from the De lasal University. She had very good credentials and graduated with honors. During the last two years, her performance was found to be very satisfactory. She was very diligent in her duties and responsibilities. Recognizing her good performance, she was promoted to the position of Chief Librarian.
Ms. Messy has a staff of four employees who are all secretarial graduates. Miss Kiara has been with the school for ten years and is a mother of two young boys who are also enrolled in the school. Miss Anika has been in the school for eight years, and a mother of a young girl, eight years old, and in the second grade also in the same school. Miss Anika is legally separated from her husband who lives far south. Miss Thiara is one of the youngest about the same age as Miss Messy. Mr. Carl Bautista is a male employee who is one of the pioneers of the school and very closely related to the owner.
In a closed-door meeting with the President and the Board of directors Miss Messy reported the following:
I was the youngest employee in the library when I was hired. During the period of my employment, I found out that it is hard to supervise older employees. They have less education and refuse to improve their academic qualifications. I find difficulty making them follow instructions and cooperation seems too difficult to attain in the library. Even if meetings are held to discuss issues and concerns of the students still, refuse to cooperate. I think there is a problem with keeping peace and harmony in my department.
Our old employee, in particular, does not try to get along with others in the department. She takes separate lunch and coffee breaks. Every time we plan some sort of social event or a simple gathering. She does not agree with anyone else. If her idea is not carried out. She gets mad and will not cooperate with anyone else. It is really hard to know the best way to handle such a situation.
Questions
- what is the problem?
- what are 3 alternative courses of actions & its pros and cons
- from whose point of view you are looking at