Has there been any mapping of current user involvement activities? What kind of information is being produced for users? Is it coordinated? Is there user involvement in service improvement? Are there...

Has there been any mapping of current user involvement activities? What kind of information is being produced for users? Is it coordinated? Is there user involvement in service improvement? Are there mechanisms to ensure users’ views are heard at all levels in the organization? How diverse is the range of views heard? Are some groups of users overlooked, such as the vulnerable, children or people with communication difficulties? What relationships exist with local communities? Are there networks linking different organizations representing users and community interests?