Have the rates of patients’ being Very Satisfied or their Likelihood to Recommend increased since the annual report was published? In your response, describe why you selected the test you did and...



  1. Have the rates of patients’ being Very Satisfied or their Likelihood to Recommend increased since the annual report was published?

    • In your response, describe why you selected the test you did and verify its assumptions. Adequately explain how you interpret the output of the statistical test to answer this question.



  2. Is a patient’s likelihood to recommend the surgery center tied to their satisfaction level? Is it reasonable to expect that a program designed to increase patient satisfaction would be likely to result in more patient recommendations?

    • In your response, describe why you selected the test you did and verify its assumptions. Adequately explain how you interpret the output of the statistical test to answer these questions.



  3. Is the average patient profitability (lifetime value) the same for the different procedures offered by the center? If not, which procedures have significantly higher or lower patient lifetime values compared to others?

    • In your response, describe why you selected the test you did and verify its assumptions. Adequately explain how you interpret the output of the statistical test to answer these questions.

    • (HINT: Run a one-way ANOVA to see if there is any difference among the different procedures. If you conclude a difference exists, then you should run a multiple comparison test to determine the significantly different pair of means)



  4. Your managerial summary should include a description of the statistical tests used to answer each question, the necessary outputs and results for each test (test statistics, p-values, etc.) and should show that any required assumptions for those tests are valid. Use a 95% level of significance for any statistical tests.

May 19, 2022
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