Microsoft Word XXXXXXXXXXT2 BN110 Assignment-2 MEL SYD V1.1 Prepared by: DR Karthik Nagarajan XXXXXXXXXXModerated by: MR Umesh Poudel August, 2019 Assignment 2 Trimester T2 2019 Unit Code BN110 Unit...

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Microsoft Word - 2019 T2 BN110 Assignment-2 MEL SYD V1.1 Prepared by: DR Karthik Nagarajan Moderated by: MR Umesh Poudel August, 2019 Assignment 2 Trimester T2 2019 Unit Code BN110 Unit Title Information Systems Fundamentals Assessment Type Assignment 2: Group Assignment Assessment Title Research Report and Presentation Purpose of the assessment (with ULO Mapping) This assignment assesses the Unit Learning Outcomes c and d; students should be able to demonstrate their achievements in them. Apply appropriate systems analysis techniques and use design tools in solving business problems. Understand the impact of social and ethical standards in global business operations Weight 20% Total Marks 100 (75 marks for report and 25 marks for Presentation) Word limit 1500 (Excluding Cover page, Abstract, Table of Contents and References) Due Date  Week 11 Sunday September 29 2019 by 23:55 PM (Written Report)  Week 11 and 12 (Presentation in Labs) Submission Guidelines  All work must be submitted on Moodle by the due date along with a completed Assignment Cover Page.  The assignment must be in MS Word format, 1.5 spacing, 11-pt Calibri (Body) font and 2 cm margins on all four sides of your page with appropriate section headings.  Reference sources must be cited in the text of the report, and listed appropriately at the end in a reference list using IEEE referencing style. Extension  If an extension of time to submit work is required, a Special Consideration Application must be submitted directly on AMS. You must submit this application three working days prior to the due date of the assignment. Further information is available at: http://www.mit.edu.au/about-mit/institute-publications/policies- procedures-and-guidelines/specialconsiderationdeferment Academic Misconduct  Academic Misconduct is a serious offence. Depending on the seriousness of the case, penalties can vary from a written warning or zero marks to exclusion from the course or rescinding the degree. Students should make themselves familiar with the full policy and procedure available at: http://www.mit.edu.au/about-mit/institute-publications/policies- procedures-and-guidelines/Plagiarism-Academic-Misconduct-Policy- Procedure. For further information, please refer to the Academic Integrity Section in your Unit Description. BN110 Information Systems Fundamentals Page#2 of 8 Prepared by: DR Karthik Nagarajan Moderated by: MR Umesh Poudel August, 2019 Assessment Cover Sheet Student ID Number: Student Surname: Given name: Course: Bachelor of Networking, Bachelor of Business School of IT and Engineering Unit code: BN110 Unit title: Information Systems Fundamentals (Assignment 2) Due date: Date submitted: Campus: Sydney/Melbourne Lecturer: DR Karthik Nagarajan Tutor: BN110 Student Declaration I declare that: 1. the work contained in this assignment is my own work, except where acknowledgement of sources is made; 2. certify that this assessment has not been submitted previously for academic credit in this or any other course; 3. I have read the MIT’s Plagiarism and Academic Misconduct Policy Procedure, and I understand the consequences of engaging in plagiarism; I have not plagiarised the work of others or participated in unauthorised collaboration when preparing this assignment. MIT ID: Signature: Date: BN110 Information Systems Fundamentals Page#3 of 8 Prepared by: DR Karthik Nagarajan Moderated by: MR Umesh Poudel August, 2019 Research Topic and Assignment Description In this assignment you will work in groups (3-4 members in each group) and conduct a basic sentiment analysis on customer reviews of a star hotel in Sydney. You can select any one hotel from the list below or any other hotel you are familiar with. 1. Hyatt Regency Sydney 2. Four Seasons Hotel Sydney 3. Swissotel Sydney 4. Intercontinental Sydney 5. Radisson Blu Plaza Hotel Sydney 6. Ibis Sydney Darling Harbour 7. Hilton Sydney 8. Sheraton Grand Sydney 9. The Langham, Melbourne 10. Grand Hyatt Melbourne 11. Intercontinental Melbourne 12. Sofitel Melbourne 13. The Hotel Windsor 14. Park Hyatt Melbourne 15. Sheraton Melbourne Hotel 16. Ibis Melbourne Central Hotel You need to write around 1500-word research report on the research topic ‘Conducting a basic sentiment analysis of hotel reviews by customers on websites such as ‘tripadvisor.com.au’ Or any other popular hotel review website’. This assignment will require each group to research using academic resources such as books, conference papers and academic journal. The group must also present their work using PowerPoint slides in a scheduled week 11/12 labs. Each group should present for 10 minutes. Please follow the academic presentation guidelines. Written Report Format You have to submit a research report on the topic ‘Conducting a basic sentiment analysis of hotel reviews by customers on websites such as ‘tripadvisor.com.au’ Or any other popular hotel review website’ The report should use the following format: Cover page Abstract Table of Contents Introduction to Hotel selected for this research and the type of services they provide BN110 Information Systems Fundamentals Page#4 of 8 Prepared by: DR Karthik Nagarajan Moderated by: MR Umesh Poudel August, 2019 Overview of popular hotel review websites in Australia and the hotel review website selected for this research Sentiment analysis and their use for hotel reviews Application of sentiment analysis to the customer review for the hotel selected (NOTE: You are not expected to conduct a thorough sentiment analysis where you need to assign scores and also use some used advanced analytical tools to gain insights instead you can focus on customer review and conduct a qualitative analysis that identifies customer perception, attitude and their experience staying in the hotel based on their review comments) Key findings that emerged from your sentiment analysis and Recommendations (if any) Conclusion References (IEEE format) Submission details: The report document must be checked for similarity through Moodle Turnitin before submission. Please include both in-text referencing and reference list. Research Presentation PowerPoint presentation file must also be submitted in Moodle and a summary sheet (1 page) should be given to the lecturer/tutor in week 11/12 labs BEFORE presentation. The presentation should be a maximum of 8 slides and is timed for 10 minutes. All students in a group are required to present. Please upload your slides to Moodle after completing your presentation (one per group). BN110 Information Systems Fundamentals Page#5 of 8 Prepared by: DR Karthik Nagarajan Moderated by: MR Umesh Poudel August, 2019 Assignment 2 Marking Criteria Section Description of the section Marks Research Report Cover Page Use assessment cover sheet on Moodle Abstract Summary of your research approach and key findings from this research 2.5 Table of Contents Introduction to Hotel selected for this research and the type of services they provide Here provide a clear description of the hotel selected for this research and the types of services they provide 2.5 Overview of popular hotel review websites in Australia and the hotel review website selected for this research Described some popular websites in Australia for hotel reviews and the one you selected for this research 10 Sentiment analysis and their use for hotel reviews You need to discuss what is sentiment analysis, steps involved and their use for hotel industry 10 Application of sentiment analysis to the customer review for the hotel selected Here you need to do a basic sentiment analysis based on customer review of the hotel you have selected for analysis 15 Key findings that emerged from your sentiment analysis and Recommendations (if any) Describe the key findings that emerged from your analysis and list recommendations (if any) 15 Conclusion Summary of this research 5 BN110 Information Systems Fundamentals Page#6 of 8 Prepared by: DR Karthik Nagarajan Moderated by: MR Umesh Poudel August, 2019 Writing and Referencing  Style – spelling, grammar, formatting, proofread 5  Referencing (Correct in text citations and reference list) 5 Research Sources At least 10 peer reviewed sources 5 Total marks for Report 75 Research Presentation  Group participation in presentation 2  Use of effective communication skills as a group 2  Submission of hard copy summary page before presentation 2  Time management 3  quality of content 8 PowerPoint Features  Accurate referencing on slides 2.5  Correct spelling and grammar 3  Appropriate use of visuals 2.5 Total marks for PowerPoint 25 Total marks for Assignment 2 100 Weighted marks 20 BN110 Information Systems Fundamentals Page#7 of 8 Prepared by: DR Karthik Nagarajan Moderated by: MR Umesh Poudel August, 2019 Marking Rubric Section: REPORT - Total Marks 75 Grade Mark HD >=60 DI >=52.5 and <60 cr="">=45 and <52.5 p="">=37.5 and <45 fail=""><37.5 excellent very good good satisfactory unsatisfactory abstract /2.5 has a clear and relevant summary of the findings of the report summary covers the main points of the report generally relevant to the report the abstract has some relevance but it is not clearly stated reads more like an introduction than an abstract introduction /2.5 excellent description of topic and information is very clear and concise. very good description topic good description of topic but requires good integration of ideas attempt is made at describing the topic but is excellent="" very="" good="" good="" satisfactory="" unsatisfactory="" abstract="" 2.5="" has="" a="" clear="" and="" relevant="" summary="" of="" the="" findings="" of="" the="" report="" summary="" covers="" the="" main="" points="" of="" the="" report="" generally="" relevant="" to="" the="" report="" the="" abstract="" has="" some="" relevance="" but="" it="" is="" not="" clearly="" stated="" reads="" more="" like="" an="" introduction="" than="" an="" abstract="" introduction="" 2.5="" excellent="" description="" of="" topic="" and="" information="" is="" very="" clear="" and="" concise.="" very="" good="" description="" topic="" good="" description="" of="" topic="" but="" requires="" good="" integration="" of="" ideas="" attempt="" is="" made="" at="" describing="" the="" topic="" but="">
Answered Same DaySep 18, 2021BN110

Answer To: Microsoft Word XXXXXXXXXXT2 BN110 Assignment-2 MEL SYD V1.1 Prepared by: DR Karthik Nagarajan...

Ritu answered on Sep 20 2021
129 Votes
Sentiment Analysis of Hotel Reviews
        7
Sentiment Analysis of Hotel Reviews
Hyatt Regency Sydney
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Abstract
Hotel Customer Online Review has significant business value in the e-commerce as well as big data age. Online text review is an open, structured form, as
well as technical aspects, or linguistic attributes of online text review, are not yet fully considered. The ability to understand the cause of customer complaints is important for hotels to improve the quality, customer satisfaction, as well as revenue of services. This study uses a sample review of tripadvisor.com to predict overall customer satisfaction using technical attributes of online text reviews as well as customer involvement in the review community.
Contents
Abstract    1
Introduction to Hotel selected for this research as well as the type of services they provide    3
Overview of popular hotel review websites in Australia as well as the hotel review website selected for this research    3
Sentiment analysis as well as their use for hotel reviews    4
Application of sentiment analysis to the customer review for the hotel selected    5
Key findings that emerged from your sentiment analysis as well as Recommendations    6
Conclusion    6
References    7
Introduction to Hotel selected for this research as well as the type of services they provide
In this digital age, many customers book hotels online as well as post reviews after they stay. These customer assessments provide satisfaction, feedback, product, service experience, assessment, as well as product as well as service recommendations. It has been pointed out that sentiment analysis is mainly done in Twitter as well as Amazon reviews as well as measuring customer sentiment, but there is still a lack of customer ratings for the hotel review as well as the sentiment analysis of the relationship. In addition, most studies use emotion analysis as well as search data separately. As far as we know, limited research focuses on the development of a heuristic framework that includes data collection, data pre-processing, aspect extraction, as well as data analysis, as well as ultimately understands the meaning of data in marketing visualization [1]. To fill the gap in this knowledge, we have developed an integrated framework as well as experimental research to conduct emotional as well as aspect analyses. The framework was then used to collect as well as analyze reviews from Hyatt hotel ratings as well as trip advisor data, as well as to conduct a demonstration study to analyze Google trend data not only through visual analysis but also through new trend analysis.
Overview of popular hotel review websites in Australia as well as the hotel review website selected for this research
Some hotels have a completely unfair advantage - one of them. Park Hyatt Sydney is a unique location. Located between the iconic Harbor Bridge as well as the Sydney Opera House, the hotel is a central dream in the business district as well as can enjoy a vibrant city life close by. But its 900...
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