Office Organisation and Procedures Question 1 Define the administration process. Briefly explain the purpose of procedures. Why is it important to establish routines in your workplace? Question 2...

Office Organisation and Procedures

Question 1

   Define the administration process.

  Briefly explain the purpose of procedures.

   Why is it important to establish routines in your workplace?

Question 2

Explain the difference between a policy and a procedure?

Question 3

 Outline the steps of an administrative procedure.

Now develop a 5-step procedure for staff answering the phone.

Question 4

 What is the purpose of business planning?

 What is a business plan? List five things that need to be included in a business plan.