ONLINE EXAM INFORMATION SHEET
THIS FORM MUST ACCOMPANY EVERY EXAMINATION PAPER
School:
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IT and Business
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Name of Unit:
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IT Strategy and Management
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Unit Code:
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DEN203
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Paper No.
(if more than one)
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Number of Candidates:
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No. of Pages in Exam:
(including cover page)
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5
NOT INCLUDING INFORMATION SHEET
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Duration of Exam
(Including Reading Time):
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2 hours 15 minutes
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Name of Academic:
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Dr Fadi Kotob
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Telephone Number: Email address:
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0416 778 872
[email protected]
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STATIONERY and AIDS
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Number of answer books per student:
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n/a
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Textbooks and notes:
(please mark x)
Yes
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x
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No
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Textbooks only:
(please mark x)
Yes
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No
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Materials allowed:
(graph paper, mathematical and statistical tables, graphics calculator)
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None
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Special requirements:
(special instructions, list of formulae, show video, listen to audio tapes, printer required, access to particular software, access to other IT requirements etc.)
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This is an open book exam. Students may refer to their textbooks.
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Other:
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None
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The Examination Paper has been checked by the Associate Dean, Learning and Teaching
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Name of Associate Dean, Learning and Teaching: Shannon Kennedy-Clark
Signed: Shannon Kennedy-Clark Date: 15 February 2021
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ONLINE FINAL EXAMINATION Trimester 3 2020
UNIT CODE: DEN203
UNIT NAME: IT Strategy and Management
UNIT COORDINATOR’S NAME:
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Dr Fadi Kotob
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EXAM DURATION:
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2 hours plus 15 minutes reading time
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MARKS ALLOCATION:
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40 Marks
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RESOURCES:
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None
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INSTRUCTIONS:
1. Students are permitted to commence writing from the start of the exam, once the Preamble has been concluded.
2. Students must complete online ID verification process.
3. Please use Word.
4. Please use Times New Roman 12pt font or Calibri 12pt font, 1.5 spacing.
5. Please upload documents as outlined in the submission details.
6. All other relevant instructions are contained in the question paper.
7. Please ensure that you have access to Wi-Fi or equivalent for exam submission.
SUBMISSION DETAILS:
1. You are required to submit your scripts in Turnitin.
2. Please begin each new question on a new page and write down your question number at the top of the page. You do not need to copy the question.
3. Please remember to keep a copy of your Word document in a USB drive or in a cloud.
4. Please save the file in a Word document. Please name your file as follows: studentIDClassA/B before uploading it in Moodle. E.g. 1234567ClassA in a Word document.
Instructions to Students
There are five (5) questions in this exam.
• Start each new question on a new page
• Clearly label each question
• Save a copy of your document/s before uploading
• Exam is worth 40 marks. Marks for each section are indicated
• This is an open book exam
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Question 1 (8 Marks)
The following graph shows different governance elements that relate to business strategy.
Illustrate how two (2) of these elements apply to IT companies and influence business and IT/IS outcomes. (8 Marks)
Question 2 (8 Marks)
The following graph reflects the need to balance the demand and supply components when developing a digital strategy.
Demonstrate the importance of delivering information technology services and systems that align with business operations and strategy by using Apple as an example. (8 Marks)
Question 3 (8 Marks)
Organisations often reduce their costs by contracting external companies to deliver the IT support services they require.
a. Distinguish two (2) types of risks associated with outsourcing and demonstrate how organisations could reduce those risk when selecting an outsourcing partner. (4 Marks)
b. Using an example, demonstrate how organisations could manage their outsourcing relationships to ensure the sought benefits are being delivered? (4 Marks)
Question 4 (8Marks)
The following graph conveys three (3) components that facilitate the delivery of an IS/IT capability.
a. Using Apple’s Genius Bar as an example, explain how Apple could analyse the enterprise, organising and resource levels to align the IT services it delivers with the business services that clients are seeking. (6 Marks)
b. Distinguish two (2) challenges Apple would face in integrating its systems and delivering a standardised and coherent global IT infrastructure. (2 Marks)
Question 5 (8 Marks)
The topic of architecture was covered in the group assessment when analysing IS/IT in a retailer. The following graph reflects an architecture model for delivering systems in an organisation.
Demonstrate, using an example, the importance of architecture for retailers in analysing and designing their information systems for maximum effectiveness. (8 Marks)
[End of Paper]