Answer To: Content Analysis Assignment ITECH7400 IT Service Management and Professional Culture Content...
Amit answered on May 19 2021
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Table of Contents
1. Introduction 3
2. Contemporary approaches for handling social impact of IT environment 4
3. ITSM assisting organizations 5
4. Debate on human behavior and IT culture to organizational changes 6
5. Importance of IT certificates to professionals 7
6. Life cycles and processes of IT services 8
7. ITSM for organizational settings 8
8. Global nature and service management by IT industry 9
9. Conclusion 10
10. References: 12
1. Introduction
The technology is continuously changing and more advance technologies are affecting the organizations and their work culture. The society is having considerable impact because of technology changes. The society is increasing its business gains with help of information technology. The automation, communication, transportation and other common things in industry are making use of information technology for describing easy approaches to their business activities. The technology is increasing its standards for helping the organizations for better management and desired outcomes. In modern time, the required communications among peoples is set by technology and communication benefits are archived with technological changes. For presented work, the approaches defining the IT environment, their impact on cultures of organizations, selecting best practices and global nature of technology are mainly observed [Noe et al, 2017]. The provided tools with advance technologies helping organizations and society for archiving required results and benefits are explained effectively in my work. The social life has both side effects by implemented technology. The improved cultural advantages, effective relationships and improved communication are archived by society and organizations with enhanced technological changes. But the increased stress and work distraction is also showing negative impacts of advance technologies in the society and organizational culture. The increased uses of social networking places and such organizations like Facebook and twitter etc. shows that connections across the globe for making a global family of users is mainly archived by using the latest technology. Some studies conducted over the globe shows that the linked social connections in different societies has been increased to more than 90% and still increasing in developed and developing countries. The empty lives of humans and effective work culture in organizations is effectively delivered by the latest and advance technologies.
2. Contemporary approaches for handling social impact of IT environment
The system theory, behavior observation of organizations and society, quantitative management, Z concepts and 7-S framework defining strategy, structure, system, staff, style, shared goals, and skills are different contemporary approaches of handling social impact of IT environment [Shao & Lin, 2016]. The detailed explanation of these contemporary approaches of handling social impact of IT environment is provided below:
1. System theory: In this contemporary approach, the complete organizational and social impacts of any IT system are observed closely. The system observation leads to identification of all occurred impacts on society because of that system.
2. Behavior observation: In this contemporary approach, the behavior changes because of any new IT system in social elements are measured. This contemporary approach is mainly applied to measure the behavior changes in children because of any new game from IT technology [Plattfaut et al, 2015].
3. Quantitative management: In this contemporary approach, the quantitative management and observations for any technological is applied to the social aspects.
4. Z-concept: In this contemporary approach, the cultural studies through Japan and America are conducted. As Japan and America are most technological advance countries so, the Z concept is applied for measuring employments, decision making capabilities, responsibilities of individual and formalized controls obtained by society through advance technologies.
5. 7-S framework: This framework defines strategy, structure, system, staff, style, shared goals, and skills and their roles in modern society and organizations archived with latest and advance technologies [Lee et al, 2016].
3. ITSM assisting organizations
The ITSM (information technology service management) is assisting the modern organizations to maintain their work capabilities and improving their productions. The ITSM is providing effective evaluation to organizations for maintaining the required changes in their system. The organizations can consider their priorities based on the ITSM and can lead to direct changes to society. The ITSM is providing the movement to technological application from the evaluation of technology. The ITSM is mainly assisting organizations in following manners:
1. The reach of organizations to common user is increased by ITSM. When the common user is connected to any organization, then, it definitely increases in the production and profit margins of the organizations. The best example of this easy reach is smart...