Academic Skills Template for a general, simple report; an example. Please refer to your lecturer and the relevant assignment instructions in order to apply the required format. Let’s say the brief...

1 answer below »
Please follow the structure report from my uni. let me know when you have some questions.


Academic Skills Template for a general, simple report; an example. Please refer to your lecturer and the relevant assignment instructions in order to apply the required format. Let’s say the brief was: Australia’s tourism industry is the third largest in the country in terms of contribution to the Gross Domestic Product (GDP). Much of its success is due to Australia’s unique geography. Analyse the geographical factors that both contribute to and hinder the success of tourism in Australia. The above instructions ask for a descriptive and analytical text, which may be organized as follows: The first page is the title page and should include as a minimum: Title (you may want to use Word to create a title page: Insert – cover page) Student name and number Lecturer Subject Date i EXECUTIVE SUMMARY On its own page. Sometimes it is placed before the Table of Contents, sometimes after; check the assignment brief. The Executive Summary is not always needed. It is a summary of the whole report and is a spoiler; it has the context, purpose, content with the main findings and a conclusion. Also recommendations if needed. It is written for a Senior Executive who does not necessarily have time to read the whole document but needs the most important information. References are not needed as all the information in the Executive Summary should be covered in the main text. An Executive Summary is in addition of your word count. 0 Table of Contents has its own page - create one in Word, click on References, then click Table of Contents – look at a YouTube video for more information. The Table of Contents should list the Executive Summary (only if needed), and all the headings and subheadings as well as the page numbers. Please note: The Executive Summary is sometimes placed after the Table of Contents. CONTENTS Executive Summary .................................................................................................................................. i 1.0 Introduction ...................................................................................................................................... 1 2.0 Heading ............................................................................................................................................. 1 2.1 Subheading.................................................................................................................................... 1 2.2 Subheading.................................................................................................................................... 1 3.0 Heading ............................................................................................................................................. 1 4.0 Conclusion ......................................................................................................................................... 1 5.0 Recommendations ............................................................................................................................ 1 References .............................................................................................................................................. 2 Appendices .............................................................................................................................................. 3 Appendix A. Title ................................................................................................................................. 3 1 1.0 Introduction Generally an introduction should include: Context to the report, purpose, outline, and outcome (or mini-conclusion, or opinion statement). If recommendations need to be made you can include the main one here as well. Overall, an introduction is about 10% of your word count. 2.0 Heading Here is your first heading, give it a name/title. The headings should follow the order stated in the introduction. 2.1 Subheading Again
Answered Same DayNov 10, 2021BIZ104Torrens University Australia

Answer To: Academic Skills Template for a general, simple report; an example. Please refer to your lecturer and...

Abhishek answered on Nov 13 2021
133 Votes
Running Head: CUSTOMER EXPERIENCE MANAGEMENT    1
CUSTOMER EXPERIENCE MANAGEMENT     12
BIZ104 CUSTOMER EXPERIENCE MANAGEMENT
CUSTOMER EXPERIENCE STRATEGY: RESEARCH OUTCOMES
Student name and number: _________________
Lecturer: _________________
Subject: _________________
Date: _________________
Executive Summary
Discussion of this research report is based on the customer experience management within the business cont
ext of the Australian retail company. In that respect, the implementation of the CEM approaches within the customer services of the Woolworth groups is identified. The discussion part also presents the benefits and challenges that the Woolworths group is facing with the introduction of CEM strategy in three customer services. The making of customer segmentation map also serves the overview of the services that the segmented customers of the company are experienced by the services of the Woolworths supermarkets. The recommendation pat will help the company in the betterment of the application of CEM approach.
Table of Contents
1.0 Introduction    4
2.0 Description of Research Method    5
2.1 Description of Three Secondary Research Methods    6
3.0 Application of CEM Concepts    6
3.1 Identification of Customer Segments    8
3.2 Voice of the Customers and Feedbacks    9
3.3 Connecting Customer Experience Map    10
4.0 Conclusion    10
5.0 Recommendations    11
References    12
1.0 Introduction
Woolworths is the largest supermarket chain, which is based within the context of Australia. Through the overview of the overall business operation of that company, it is noticed that this company belongs to the grocery supermarket industry. Within the services to the customers, the company is offering different recovery item to its segmented customers. In the year of 1924 Woolworths was founded along with Coles. As argued by Parkinson (2018), the clear overview of the overall supermarket chain of Australia it is observed that the Woolworths group is acquiring approximately 80% grocery market of Australia.
In their service process, the grocery company is serving different products to their segmented customers are such as home appliances, beauty products and stationery items. Woolworth's groups also offer frozen meats to their customers. As opined by Bolton (2015), therefore vegetables, fruits, packaged meats and other packaged foods are provided by the supermarket chain of Australia to their customers within the context and also within the context of the international business market.
In the service process of the Woolworths groups, they also include the pet and baby services to their customers. The company has approximately 1000 stores within the grocery business market of Australia. Besides, it can be added that Woolworths is operating their grocery business in the 19 metropolitan cities around the world. As argued by Knox (2015), in the international business market the grocery stores of this company is carrying the same logo within it. They are offering their services to their segmented customers with the involvement of online, home service delivery and offline services.
The major objectives of this research paper are to implement effective strategies that can help in the betterment of customer experience based on the services of Woolworths.
2.0 Description of Research Method
The primary research method of this project is based on the online survey process. The participants of this online survey are the existing customers of the Woolworth supermarkets. In that case, the customers are selected based on their shopping experiences from the company websites. Therefore, the feedback that the customers are provided within the website of the company helps in the selection of the customers for conducting the online survey. For the selection of the customer to make their active participation within the survey, the management team of the organisation are making friends with their customers with the involvement of different social networking sites.
After that, the overall view of the project is presented in front of the customer and asking them for their participation in the online survey. The management of the Woolworths group provided them a consent form for the...
SOLUTION.PDF

Answer To This Question Is Available To Download

Related Questions & Answers

More Questions »

Submit New Assignment

Copy and Paste Your Assignment Here