hello, its a reflective report
Presentation on business process improvement used in case study Presentation on business process improvement used in case study 6009 Business process management and system Group 2 NOTE: To change the image on this slide, select the picture and delete it. Then click the Pictures icon in the placeholder to insert your own image. 1 Title and Content Layout with List Introduction BPI used in case study Role Activity Diagramming Methodology for BP Improvement Implementation steps for BPI Conclusion References Appendix BPI/ information system advantages Introduction Presentation emphasis on Business Process Improvement along with Business Process Improvement methodology and its automatization in public health sectors based on case study. Business process improvement is strategy to identify areas to improve their accuracy, efficiency, effectiveness and redesign those process. (Harrington et al, 1997). BPI used in case study In the case study, out of several BPI methods “Business process modelling” have been used as tool to improve process. i.e. cancer registration process in Jordan BPM is system engineering which allows the current process to be generalized and evaluated for improvement and automatization. It uses models, graphs and flow chart. (Ould, 1995). (Saven, 2003). In the case study process modeling focus particularly on, Role Activity Diagramming (RAD). Role Activity Diagramming Visual representation of team, behavior, process and activity within the organization. (Murdoch & McDermid, 2000). Procedure for business process improvement Understanding of current process Modeling Important tool to assist the understanding and analyzing of business processes and its associated activities in an business description Exploration of current process Recognition of where things are not working as well as analyzing where improvements can be carried out. Primary step of process improvement Good understanding helps informed for next phase Validate the current process models evaluate definitive models of current ongoing process to ensure that they represent the adequate description of the process or not which includes; roles, activities and overall workflow Procedure for business process improvement Restructure the current process Evaluation of redesigned process Initial assessment to determine how good is the new design before implementation Improving the current business process by applying the results and feedback from previous business process. Implementation of redesigned process After the implementation, it needs to be measure whether the desired outcomes are achieved. BPI /information system Advantages Information system allows the better understanding of business process designed, its procedure and allow redesign to improve the process. Advantage: Automation and bottleneck identification. Expand customer satisfaction. Improve work quality and accuracy. Considerable time management and cost saving. (Kock & Davison, 2003). Implementation steps for BPI Set clear goals and objectives: clear statement that defines the business process that needs to be updated as well as reason why it is necessary. Develop process input across the organization: Adopting new process in an organization is not the sole responsibility of each department, everyone should be represented in implementation plan for the competitive result. Management consensus and responsibility of governance board: Clear Communication of implementation plan: after establishing a new process improvement, stakeholders are needed to be clearly mentioned about the implementation of new process. Implementation of new Business Process Set performance metrics and business process: successful process implementation comprises of setting performance ,measurement metrics so that new process can be measured in carrying out desired results. Review and constant improvement: reviewing, analyzing and carrying out these sequential steps in implementation of new process shows a competitive results for any organizations. (Ultra consultants, 2016). Substitute process improvement approach Information system has several other process improvement methods that helps overcome challenges. They are namely as follow: Six sigma Simulation Lean management Agile management Total quality management (TQM) (Povey, 1998) Conclusion: Business Process Improvement allows executive board to reflect in its current, identify its flaws and bottleneck, propose new model and automatized. Allowing proper flow of information between all level and its benefit realization (operation redesign, customer satisfaction, market share and profitability). References: Aburub, F. (2014). Business Process Improvement Methodology Based on Business Process modelling: Case study from healthcare sector. Harrington, H.J., Esseling, E.C., Van Nimwegen, H. (1997), Business Process Improvement – Documentation, Analysis Design and Management of Business Process Improvement, McGraw‐Hill, New York, NY. Hassen, M. B., Turki, M., & Gargouri, F. (2016). Choosing a sensitive business process modeling formalism for knowledge identification. Procedia Computer Science, 100, 1002-1015. Kock, N., & Davison, R. (2003). Can Lean Media Support Knowledge Sharing? Investigating a Hidden Advantage of Process Improvement. IEEE Transactions on Engineering Management, 50(2), 151. https://doi-org.ezproxy.laureate.net.au/10.1109/TEM.2003.810830 Murdoch, J., & McDermid, J. A. (2000). Modelling Engineering Design Processes with Role Activity Diagrams. Journal of Integrated Design & Process Science, 4(2), 45. Ould, M. A., (1995). Business processes modelling and analysis for re-engineering and improvement. Chichester: Wiley. Povey, B. (1998), "The development of a best practice business process improvement methodology", Benchmarking for Quality Management & Technology, Vol. 5 No. 1, pp. 27-44. https://doi.org/10.1108/14635779810206795 Saven, S., (2003). Business process modelling: review and framework. International Journal of Production Economics, 90(2), pp 129-149. Ultra consultant (2016). Implementing a Business Process Improvement (BPI) Culture. ERP Blog. Continuous Improvement BPI impact on JCR process: Electronic submission of information improves the process of data collection. Data correctness Information quality was met during the redesign process. Perform other task in cancer analysis and screening. (Aburub, 2014). PROJ 6009 Assessment 1 Brief Nov 2019 Page 1 of 7 ASSESSMENT BRIEF - 2 Subject Code and Title PROJ6009 Business Process Management and Systems Assessment Assessment 2: Business Process Improvement Reflection (2 parts) Part A: Presentation: Comments on Best Practice of BPI Case study Part B: Reflection Report: Best Practice of BPI case study (Incorporating the feedback from the cohort) Individual/Group Individual and/or Group for both Online and Face-to-Face delivery Words limits Part A: 8-10 minutes (Group presentation) Part B: 1000 words (Individual reflection report) Learning Outcomes 1. Critically analyse the role of management information systems in sustaining successful organisations. 2. Critically evaluate approaches to business process management and systems, their associated risks and implementation processes. 3. Establish and justify governance processes for business process management change to ensure that all stakeholders are considered in technology change decisions Submission Part A: By 11:55pm AEST/AEDT Sunday end of Module 4 Part B: By 11:55pm AEST/AEDT Sunday end of Week 11 (First half of Module 6) Weighting 40% (Part A: 20%; Part B: 20%) Total Marks 40 (20 marks for each part) Context: This assessment is to evaluate students’ critical thinking and analytical skills, as well as public speaking and personal reflection. The assessment requests students to deliver a presentation in class or via a teleconference, and provide a commentary on a selected Business Process Improvement (BPI) case study. Feedback from the cohort must be collected, analysed and incorporated in the personal reflection report, which is the second part of the assessment. PROJ 6009 Assessment 1 Brief Nov 2019 Page 2 of 7 Instructions: In this assessment, the students will begin with reading a selective case study of Business Process Improvement practice, which is issued during Module 3 study. This assessment contains TWO parts. To prepare for this assessment: Part A: Presentation: Comments on Best Practice of BPI Case study Review Modules 1, 2, 3 and 4; In a team of 4 people, intensively read the case study and conduct extra research when necessary; Coordinate with team members to design, prepare and rehearse the presentation; Output: Maximum 10 slides (Excluding references and appendices), 8 -10 mins presentation delivered in class; Online presentations could be delivered via teleconference (Zoom or Skype); Upload on the Youtube as an unlisted video is an option with lecturer’s consultation and permission; Critical analysis and evaluation on the BPI practice of the case study; All team members should be presenting and sharing the workload equally; Actively listen and provide feedback on other teams’ presentation. Marks criteria and feedback form will be used to assess the presentation. Part B: Business Process Improvement Report Review All modules; Familiarise with reflection report writing style. In continuum of Part A, students are required to compile a personal reflection report. The report should incorporate the feedback from cohort on Part A presentation, and personal learning journey through this subject. Output: The BPI Reflection report should cover: Brief description of the case study and comments from Part A; Review and Analysis on the feedback from the cohort; Individual learning journey through the subject. Can follow “Before, During, After” or “What, So What, Now What” format; Other personal thinking and feeling. PROJ 6009 Assessment 1 Brief Nov 2019 Page 3 of 7 Learning Rubrics – Assessment 1 Part A: Business Process Improvement Presentation Assessment Attributes Fail (0-49) Pass (50-64) Credit (65-74) Distinction (75-84) High Distinction (85-100) Presentation Contents and Structure 50% Limited amount of information obtained from the case study; No data used to support the commentary; No analysis, justification or evaluation presented; No logical connection of BPM and BPI knowledge and tools in the presentation; Poor presentation structure or organisation Reasonable amount of information obtained from the case study; Some data used to support the commentary; Limited analysis and evaluation presented; Limited connection of BPM and BPI knowledge and tools in the presentation; Acceptable organisation of the contents and structure. Good amount of information obtained from the case study; Reasonable data used to support the commentary; Good analysis and evaluation presented; Good connection of BPM and BPI knowledge and tools in the presentation; Well structured contents, easy to follow; Good opening