Refer to section “The WH Framework for Business Ethics” of Ch. 2, "Business Ethics," of
Dynamic Business Law
for information on the WH Framework.

Question

For this assignment, refer to the scenario located in the “Questions & Problems” section of Ch. 2, “Business Ethics” in
Dynamic Business Law. This scenario involves Steven J. Trzaska, the head of L'Oreal USA's regional patent team, and ethical rules and core values of the company.

Read the scenario in the textbook and complete the following activity.

Create a WH Framework chart, similar to Exhibit 2.1. Refer to L'Oreal’s core values and the primary values in Exhibit 2.3 to determine the guidelines to include in the WH Framework.

Write an explanation of how you decided on the list of stakeholders and guidelines to include in your WH Framework. Address the following questions in your explanation:

Which stakeholders did Traszka and the management of L’Oreal cater to? Why?

What values did L’Oreal’s management choose when they made the decision to fire Trzaska? Why?

Self-Reflection

In addition to your explanation, address the following self-reflection questions:

How did the WH Framework help you analyze the situation?

Now that you’ve put together the framework, how does the WH Framework help managers with making business decisions?

What type of decisions would the WH Framework chart help you make as a manager?

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Ayushi · Accepted Answer

4
WH Framework
Contents
WH Framework Chart:	3
Stakeholders:	4
Values chosen by management:	5
Analyze situation:	5
Role of WH Framework:	5
Decisions:	5
References:	6
WH Framework Chart:
	Stakeholders
	Consumers
	Employees 
	Management 
	Community 
	Future Consumers
	Ethical verdict
	The working environment of an organization should be made customer centric and focus should be laid down on satisfying the customers as they are being used as a strategy of competitive advantage. To win the customers it is of the utmost importance to provide such products and services to them which makes them satisfied.
	The policies and procedures adopted for various functions should be made clear to the employees during training sessions. This would lead to better communication with the customers with adequate knowledge and skill in case of any issues from the customers.
	Management has the responsibility to keep a check that all the proper tools and resources are available to the employees of the organization so that their quality of work is not hampered. There should be continuous improvement and up gradation by management in the workplace.
	It Is important for a business to carry its operations in a proper manner by maintaining integrity and loyalty and using appropriate policies and procedures for review and verification.
	As the environment is quite dynamic, the requirements and taste and preferences of the customers keep changing continuously. So this makes it important for a business to adapt as per the changes and go with the trend in order to serve the customers with what they want. This would lead to continuous growth and profitability of the business.
Stakeholders:
If we talk about the stakeholders then the stakeholders of L’Oreal comprise of both the local as well as international. These stakeholders include the consumers, employees, management of the company,

Refer to section “The WH Framework for Business Ethics” of Ch. 2, "Business Ethics," of Dynamic Business Law for information on the WH Framework. For this assignment, refer to the scenario located in...

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