Answer To: Select the case study that is representative of your industry sector (or study stream). Identify the...
Abhishek answered on May 24 2021
Running Head: HUMAN RESOURCE MANAGEMENT 1
HUMAN RESOURCE MANAGEMENT 3
HUMAN RESOURCE MANAGEMENT
MICROSOFT AND EMPLOYEE DISCRIMINATION
Executive Summary
This report is discussing the discrimination with employees such as sexual harassment, racism, wrong termination and many more. These problematic issues are discussed by the help of the case study of Microsoft where African-American employees are bullied by the management. The discriminations issues are regarded as the major problem for the sustainable growth of the organization. Here, different root analysis tools can help to identify the root cause behind misbehavior at the workplace. At the same time, the report also consists of some valuable solutions such as taring, communication that help to resolve the issue from the organization..
Table of Contents
Executive Summary 2
Introduction 5
Identifying the Key Problems 6
Is it a Disruption or an Opportunity? 6
Tools to identify problem/ opportunity/ disruption are like: 7
i. 5 Whys 7
Why is Racism an issue? 7
Why is Gender bias an issue? 8
Why does Wrongful Termination Affect Work Activity? 8
Why are Pay Packages an Issue of Discrimination? 9
Why are Performance Evaluation and Job Selections an Issue of Discrimination? 9
ii. Root Cause Analysis 10
iii. Process Flow Charts 11
iv. Swim Lane Diagram 13
Developing Three Possible Solutions 13
Solution 1: Communication 14
Solution 2: Increasing Core Competencies 15
Solution 3: Training 16
Selecting One Possible Solution and Explaining 17
Feasibility Analysis 17
Viability Analysis 18
Recommending an Implementation Plan with Justification and Reasoning why the Selected Implementation Plan is the One Recommended 19
Conclusion 20
References 22
Introduction
This report addresses a short brief discussion of the discrimination at the workplace that affects the work efficiency and working culture. However, a case study associated with Microsoft has accounted for this report to support this discussion. In the next session of the report shed light on the discrimination issues relevant to the workplace. After analysis of the case study, the report focuses on different tools that help to identify discrimination issues such as sexual harassment, racism and many more in Microsoft organization. Even in those cases, the employees tend to lose their passion for work, which incurs a loss to the company.
At the same time, the report has focused on five reasons behind these problems and analyzes the root causes. Therefore, the HR manager has to take care of the employees and make sure that they remain motivated to their work. This report deals with the problems of the HRM that Microsoft faces at large due to its various decisions and programs. The background of this company is that Microsoft is one of the most reputed companies in the United States of America (USA or US).
Tools of a process flow chart and Swim lane diagram has also accounted as the essential part of the tools that identify the relevant issues. The report sheds light on the possible solutions that can resolve discriminations issues in the organization. There are three major solutions discussed in this report and also identify the best solutions for the support of this discussion. However, the supporting factors behind the best solutions have also been regarded as the subject matter of this report. In the next session of discussion, the report has focused on a recommendation and implication plan that requires resolving the problems.
Microsoft is a massive organization dealing in technological services and intangible technological products. It is an American multinational company that has been known for providing computer technology in the form of developing, creating, selling and supporting software for computer. Its software is supported across personal computers, laptops, tablets and mobile phones. It is headquartered in Redmond, Washington, USA and its current Chief Executive Officer (CEO) is Satya Nadella. Founded since 1975, it deals in operating system such as Windows, Microsoft Office products such Microsoft Word, Excel and many others (Absah, Sembiring & De Houtman, 2020).
Identifying the Key Problems
In January 2001, it has found that seven African-American employees have suffered from discrimination in Microsoft. They have claimed that they are suffering from racism and that affects their working effectiveness. The supreme authority of Microsoft is claimed by employees in terms of performance evaluation, wrongful termination; promotion and pay packages. At the same time, seven employees led allegations against their higher authority. They have faced several discriminations such as racism and mental plantation. They are often experienced by wrongful behavior by their co-workers due to their complexion and that affects the overall performance of them. However, their promotion has also been affected by discriminate behavior of the authority.
Is it a Disruption or an Opportunity?
The problem, which has been actually discussed above, is seen as a disruption of Microsoft. Discrimination at working place is a major problem that affects the work efficiency of the organization. At the same time, it affects the working environment and working culture of the organization. Racism or gender bias that has occurred in Microsoft is recognized as the major issues that affect the reputation of the organization.
Tools to identify problem/ opportunity/ disruption are like:
i. 5 Whys
Five whys is the tool that helps to identify the issues related to the discrimination of employees at the workplace of Microsoft. It consists of series questions that help to identify the issues. In the context of this case study here identify the five whys that exposes problematic issues of discrimination
Why is Racism an issue?
Regarding the case study, the discrimination relevant to racism is the major issue that affects the performance of employees as well as the overall performance of the organization. Racism has recognized as the problem as it affects the ethnicity of the organization. Regarding the case study, African-American employees of Microsoft are discriminated against by their management. Their performances have been judged by their race but not their qualification of skill (Solem, 2016). This regards as discrimination in the workplace as it is wrong in terms of professionalism.
As African-American employees are black, their hard work and efficiency have been neglected by the upper-level management of Microsoft. However, it affects their performance, as they are demotivated due to racism discrimination. Regarding the case study, African-American employees have not enjoyed the same concern for their job, promotions and performances in the company. However, it creates dissatisfaction among employees. Moreover, it creates several challenges in the workplace and affects the working culture of the organization. Apart from this, racism is against the employment policies of Microsoft.
Why is Gender bias an issue?
Regarding the assessment of the case study, it has found that the female employees of Microsoft have suffered from gender bias. The management of Microsoft has been claimed by its female employees. They claimed that Microsoft has paid a small-scale salary to its female employees. However, it is recognized as the major issue for the flow of productivity. Females are discriminated against by the authority of the organization (Dan-Jumbo & Nwuche, 2018). Females have not been paid the same bonus and salary though they have performed the same job. After observing the case study, it has found that the higher authority of Microsoft has involved them to retaliate to those female employees who protest this type of discrimination (Ram, 2017).
However, it is a major issue that affects the flow of work and the working culture of the organization. The overall performance of females has also wrongly evaluated and that affects their promotional activities. Therefore, it affects work enticement among female employees of the organization. At the same time, the female has also found to complain about sexual harassment in the working place (Cundiff, Danube, Zawadzki & Shields, 2018). However, it is a major issue in terms of the employment policies of the organization.
Why does Wrongful Termination Affect Work Activity?
After a thorough observation of the case study, it has found that Microsoft was accused by the allegation of wrongful termination in the working place. Moreover, it has also found after analyzing the case study that African-American employees and female employees have been treated in a wrong manner by the management of the organization. However, the performance of those employees is noticed to imperfect evaluation. They are often found to have changed in the wrong manner (Howell, 2018).
Based on the employment policies of Microsoft, it is not aligned with the justice factor of the organization. It regards as the major issue for the sustainable growth of the organization as it has approached negativity in workforce engagement for the company. The working culture affects and hazards raised in the organization (Dan-Jumbo & Nwuche, 2018). On the other hand, wrongful termination causes lack of skilled employees that also affects the work activity and work efficiency of the organization.
Why are Pay Packages an Issue of Discrimination?
A thorough analysis of the case study has disclosed that the management of Microsoft has involved them in the discriminating activity with female and African-American black employees of the organization. Regarding the case study, it has found that the salary structure for female and black African-American employees is less than that of other white and male employees. However, the performance is similar but there found discrimination among employee (Suttikun, Chang & Bicksler, 2018).
Bonuses and other facilities are not distributed in a similar manner among those employees. At the same time, the promotional factors are also accounted a...