TASK 2: TRUE OR FALSE Direction: Write TRUE if the statement is correct and FALSE if the statement is incorrect Write your answer on your notebook. 1. Food and beverage areas must be informed of who...

Extracted text: TASK 2: TRUE OR FALSE Direction: Write TRUE if the statement is correct and FALSE if the statement is incorrect Write your answer on your notebook. 1. Food and beverage areas must be informed of who the VIP is and what room they are in so the appropriate level of service is given to the guest. 2. Concierge to keep the entrance of the hotel clear of traffic for the VIP arrival - in some cases the Doorman may also assist with this task. 3. Some special requests are delivered via the housekeeping or food and beverage department. 4. The colleagues and departments that may need to be informed about major guest movements may not include porters. 5. Printed standard daily reports are good but they may not be enough. 6. Menu planning for certain meals, functions or events is one of the functions of the concierge. 7. In some venues the term ´Uniformed Services' is used to describe the department staffed by valets, porters, concierge and door attendants. 8. Housekeeping will use the Estimated time of Arrival (ETA) to help schedule the order of rooms to be serviced. 9. Whether the Arrivals List is manually or computer generated, the information found on it must always be treated in the strictest of confidence and should never be left unattended for public viewing. 10. The main aim of following up uncertain arrivals is to optimize room sales.