Think of one person you manage – or someone you rely on – and think about whether you are observing the ‘three rules’. Have you had a face-to-face conversation with them to agree what it is they are...

Think of one person you manage – or someone you rely on – and think about whether you are observing the ‘three rules’. Have you had a face-to-face conversation with them to agree what it is they are expected to achieve? Are you noticing and finding out whether they have the skills and resources to be able to do that? Are you giving them frequent face-to-face feedback on how they are doing?