ITECH7400 IT Service Management and Professional Culture CRICOS Provider No. 00103D Content Analysis Assignment.docx Page 1 of 3 Content Analysis Assignment Overview This assignment has three major...

Content Analysis
Content Analysis
Content Analysis
Student Name:
University Name:
Unit Name:
Date:
Contents
Introduction    3
Week 1    3
Week 2    5
Week 3    7
Week 4    8
Week 5    9
Week 6    9
Week 7    12
Week 9    14
References    17
Introduction
Week 1: Introduction to Service Management
Weeks 2-3: The Service Life Cycle
Weeks 4-6: The Processes and Functions
Week 7: Measurement, Metrics, and the Deming Cycle
Week 9: Professionalism, Professional Bodies, and Continuing Professional Development
In order to maintain a high level of the business performance, organizations want to provide competitive products or services that consumers will value, purchase and utilize. It is important to adapt quickly to the financial environment and market changes. All services provided should promote business growth and transformation. I would like to introduce the topic ITECH 7400, also known as IT Service Management moreover Professional Culture, which was discussed from week 1 to week 9.
Week 1
Service Management Introduction
ITSM has presented a standard-oriented overall event, systematically and organized methods and secondary measures to provide IT services that design, plan delivery, operations and control. “Best Practices” is a technology or process that delivers higher results for outcomes obtained in different ways and has evolved into a standard approach to achieving goals. In this lecture, we discussed ITIL and its components. ITIL is the set of particular ITSM practices that emphasize the inclusion of business necessities through IT services. The lifecycle in IT Service Management is a dynamic iterative procedure of the changing service profiles over time. It does this by integrating innovative business processes, innovative technologies and new features, and maintaining, disposing and processing existing service factors. The IT Service Management Lifecycle and ITIL processes are based on sound management practices to achieve continuous improvement such as, as the popular "Plan-Do-Check-Act" and "Deming cycle" by Edwards Deming. According to the definition of ITIL v3, ITIL Management Service Lifecycle (or ITSM Lifecycle) consists of five phase modules, each of which contains multiple ITIL processes (Aktas & Bilec, 2011). The appropriate ITIL Service Management Lifecycle Diagram is given below, followed by a brief description of these processes:
Library Components of ITIL
ITIL Core: A set of publications describing standard best practices for a variety of regulatory agencies to provide industry services.
Complementary Guidance on ITIL: At ITIL, publications and journals that supervise business areas, business categories, operational prototypes, and technical designs are complementary. In this chapter, the service life cycle and service model are discussed. Method of ITSM that focuses on the control of various functions and the value of the management, procedures, and methods necessary to manage the complete IT service lifecycle, which we call the "service lifecycle." It reviews the methods, scenarios, changes, processes, and recurring development of IT services. The service model defines how service distributor generates value for specific set of consumer agreements by combining service elements from the customer's attributes with the dealer's service attributes. This explains the changing aspects of organization and service: functionality is an independent subsection of an association that is expected to perform a specific role. They have specifications and have their own rules, capabilities, implementation methods and knowledge (Dayan & Ndubisi, 2019). This may include the functionality, responsibility, equipment, and management controls necessary to reliably deliver results.
Week 2
· Service-Strategy
· Governance or Risk
· Service-Transition
· Service-Design
Governance
The foundation of strong government control, operations and management is what we call governance. This includes a number of guidelines, procedures and arrangements prepared and approved by the senior management to make sure smooth operation as well as effective governance of the association.
Risk
An event that may be the cause of damage or injury, or an event that affects the ability to reach the goal is defined as a risk. It can also be described as the impossibility of a set of results. The key processes of the service strategy are service portfolio management, IT service financial management furthermore relationship management business.
In this week’s lecture, we learned about the Four P’s of Strategy:
1. Strategic perspective: This is related to the visualization, path, perspectives and values of the business of the IT service provider and the customer.
2. Strategic Positioning: Defining Strategy as an Overall Approach to IT Service Provider Contribution to Services (Fowler & Bridges, 2012).
3. As a strategy for the plan: Define the strategy as a design that shows the movement of the IT service provider from its current location to its future goals.
Strategy as a model: Define strategy as an invariant way of creating judgments and decisions.
Another important theme of this week's lecture is service design. It builds a solution that meets the requirements. Identify the program and focus on operations management. The design phase service contribution ensures the construction of profitable and economical services that provide the quality assurance necessary to meet the needs of customers and investors throughout their useful life. The service design aspect includes a summary of fresh or changed services that accurately classify business essentials. It ensures proper tool support and the common unity of further services and the ability of the management system to maintain and manipulate new services [5]. The goal of service design is to achieve trade and investor goals in terms of quality, compliance and safety. Throughout the lifecycle, the cost of ownership is reduced and effective guidelines, strategies, procedures and service management structures are designed.
Developing strategy
A business case develop in conjunction with the financial management will explain why the developed service strategy represent the finest way forward and describes how or to what extent it will deliver value.the greatest way forward and describing how and to what extent it will deliver value (Greiff, Holt & Funke, 2013).
The result of service strategy procedure is to decide whether to continue to provide the services. Approved services are “licensed” and they are prepared to move toward service designs.
IT Service Provider Types
Type I – Internal services provider: Internal IT departments are usually located within business scope. Often, these small-scale IT departments are integrated into corporate IT departments that must balance interests, needs, as well as priorities of company's organization [8].
Type II - Shared Services Unit: This is the series of corporate shared service units that are grouped together as a non-core business. The function involved is usually IT, financial and human resources, and sometimes official services, facilities management and logistics.
Type III - External Service Provider: This is an independent business entity separate from the services it serves or operates as...