What might be reasons why the response rate was so low? Would it be worth analysing the findings? 3 What could you do to increase the response rate in future surveys? What other methods could you...

What might be reasons why the response rate was so low? Would it be worth analysing the findings? 3 What could you do to increase the response rate in future surveys? What other methods could you adopt to get users’ views? What other sources of information could you use together with the findings to help you identify areas that might be causing problems for users? What would you do when you had identified a problem area?