What were the influences on the development of the quality movement from its origins in both manufacturing and professional practice? There are many quality improvement techniques available but which...

What were the influences on the development of the quality movement from its origins in both manufacturing and professional practice? There are many quality improvement techniques available but which ones do you think would be most useful in improving quality: in a hospital emergency department? in a large organization where multiple performance measures are used? in a pathology laboratory? in a primary care centre where there are often queues of patients waiting to see health professionals?