Files attached.Student Assessment Tasks BSBWOR502 Lead and manage team effectiveness Wall Street...

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Files attached.Student Assessment Tasks BSBWOR502 Lead and manage team effectiveness Wall Street College Pty Ltd ABN No: 42 606 344 905   RTO No: 41294 CRICOS Provider No.: 03601F Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000 Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000 Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au BSBWRT301 Write simple documents 	Student Assessment Tasks 	WSC V1.0 09-2020 (Review 10-2021) RTOWORKS Quality Solutions 	BSBWOR502 Lead and manage team effectiveness 	Student Assessment tasks 	2 of 52 © 2020 RTO Works		Page 1 Contents Assessment information	3 Assessment instructions	4 Student assessment agreement	6 Assessment Task 1 Cover Sheet	7 Assessment Task 1: Written questions	8 Assessment Task 1 Instructions as provided to students	10 Assessment Task 1 Checklist	11 Assessment Task 2: Team performance planning project	12 Assessment Task 2 Instructions as provided to students	14 Assessment Task 2 Checklist	18 Assessment Task 3: Professional development policy and procedure project	20 Assessment Task 3 Instructions as provided to students	21 Assessment Task 3 Checklist	22 Assessment Task 4: Reward and recognition project	23 Assessment Task 4 Instructions as provided to students	24 Assessment Task 4 Checklist	25 Assessment Task 5: Managing underperformance project	26 Assessment Task 5 Instructions as provided to students	27 Assessment Task 5 Checklist	29 Final results record	31 Assessment information  The assessment tasks for BSBWOR502 Lead and manage team effectiveness are included in this Student Assessment Tasks booklet and outlined in the assessment plan below. To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.   Assessment plan 	Assessment Task  	Overview 	Written questions  	You must correctly answer all questions. 	Team performance planning project 	You must prepare for a team performance planning meeting, as well as meet with your team.  	Professional development policy and procedure project 	You must develop a professional development policy and procedure for the case study organisation.  	Reward and recognition project 	You must research suitable reward and recognition schemes for the case study organisation. 	Managing underperformance project  	You must manage a staff member who is underperforming. Assessment preparation  Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions. When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it and hand it to your assessor, who will countersign it and keep it on file. Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.   Assessment appeals If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s assessment appeals process.  You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal. Assessment instructions Each assessment task in this booklet consists of the following: Assessment Task Cover Sheet This must be filled out, signed and submitted with your assessment responses. If you are submitting hardcopy, the Assessment Task Cover Sheet should be the first page of each task’s submission. If you are submitting electronically, print out the Assessment Task Cover Sheet, fill it out, sign it and then scan and submit the file. The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback on the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on reassessment opportunities as per your RTO’s reassessment policy. Depending on the task, this may include resubmitting incorrect answers to questions (such as written questions and case studies) resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task redoing a role play after being provided with appropriate feedback about your performance  being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback. Assessment task information This gives you: a summary of the assessment task information on the resources to be used submission requirements resubmission opportunities if required. Assessment task instructions  This includes questions you will need to answer or tasks that you need to complete. Your answers must be typed using software as indicated in the assessment task Instructions. Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer. If you are submitting electronically, give the document a file name that includes the information as indicated in the section called ‘Naming electronic documents’ (see below). Naming electronic documents It is important that you name the documents that you create for this Assessment Task in a logical manner.  Each should include: Course identification code Assessment Task number Document title (if appropriate) Student name Date it was created For example, BSBWOR502 AT2 Team Performance Plan Joan Smith 20/10/20. Icons Icons are used in task instructions to indicate three of the common stages within the task. 	 	This icon indicates that you will need to meet with your assessor (and possibly other students) to complete a meeting or role play.  	 	This icon indicates that you will need to communicate via email or send documents to via email. 	 	This icon indicates that you will need to submit an item of evidence. 	 	This icon indicates all other stages during the task, which may include research, developing documents, brainstorming ideas and so on. Additional resources You will be provided with the following resources before you begin each assessment task. Assessment Task 2: · Operational Plan · Team Performance Plan Template Checklist This will be used by your assessor to mark your assessment. Read through this checklist as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses or observing your performance.  Student assessment agreement Make sure you read through the assessments in this booklet before you fill out and sign the agreement below. If there is anything that you are unsure of, consult your assessor prior to signing this agreement. 	Have you read the assessment requirements for this unit? 	  Yes 	  No 	Do you understand the requirements of the assessments for this unit? 	  Yes 	  No 	Do you agree to the way in which you are being assessed 	  Yes 	  No 	Do you have any specific needs that should be considered 	  Yes 	  No 	If so, explain these in the space below. 	 	 	Do you understand your rights to reassessment? 	  Yes 	  No 	Do you understand your right to appeal the decisions made in an assessment? 	  Yes 	  No 	Student name 	 	Student ID number 	 	Student signature 	 	Date 	 	Assessor name 	 	Assessor signature 	 	Date 	 Assessment Task 1 Cover Sheet Student declaration  To be filled out and submitted with assessment responses I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.  I have correctly referenced all resources and reference texts throughout these assessment tasks.  	Student name 	 	Student ID number 	 	Student signature 	 	Date 	 Assessor declaration I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. 	Assessor name 	 	Assessor signature 	 	Date 	 	Assessment outcome 	S 	NS 	DNS 	Resubmission 	Y 	N Feedback  Student result response My performance in this assessment task has been discussed and explained to me.  I would like to appeal this assessment decision.  	Student signature 	 	Date 	 A copy of this page must be supplied to the office and kept in the student’s file with the evidence.   Assessment Task 1: Written questions  Task summary  This is an open-book test, to be completed in the classroom. A time limit of 1 hour to answer the questions is provided. You need to answer all of the written questions correctly. Your answers must be word processed and sent to the assessor as an email attachment.  Required Access to textbooks and other learning materials. Computer with Microsoft Office and internet access. Timing Your assessor will advise you of the due date of this assessment. Submit Answers to all questions.  Assessment criteria All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.  Resubmission opportunities You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.  If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.  You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Written answer question guidance The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.  Note that the following guidance is the minimum level of response required.  	Analyse: when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.  Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long. Contrast: when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long. Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long. Discuss: when a question asks you to discuss something, you are required to point out important issues or

Azra S · Accepted Answer

Task 2- 
1- Email to team
To: Team
Subject: Operational Plan and Performance Planning Meeting scheduled
Hello Team,
Today, I would like to update everyone regarding two important issues
1- We have constructed a new Operational Plan. 
2- Everyone is required to attend a Performance Planning Meeting that will be conducted on the 10th of February.
Operational Plan
The operational plan focusses on improving the overall operational performance of the company. The following areas have been focussed upon in the plan
· Identifying volunteer recruitment opportunities
· Promotional initiatives
· Fundraising and Awareness event
Performance Planning Meeting
In order to improve the overall performance of the company, Performance Planning Meeting has been scheduled. The entire team is required to attend the meeting. 
Schedule
Date- 10th February
Time- 10.30 am
Duration- 45 minutes
Venue- Meeting Hall
In relation to these two updates, I would request everyone to read and review the new plan and provide your feedback. I would also like to urge everyone to attend the performance planning meeting. Please be on time.
Thanks,
Marketing and Communication Manager
Aron.
3- Email to General Manager
To: General Manager
Subject: Performance Planning Meeting- Highlighted Issues
Respected Sir,
The Performance Planning Meeting was conducted as scheduled and a range of issues were presented and discussed at the meeting. I wanted to bring three of these, that appeared to be of primary concern, to your notice.
1- It was found that even though the team works well together, certain communication issues have been noted. The main area of concern has been verbal instructions.
2- The staff felt that it would be better to have an even for girls that did not specify the gender divide. 
3- I believe that that budget allocated by the management is too low and will act as a hindrance in achieving our marketing outcomes. In addition, we are also short-handed when it comes to staff 
All three issues have been of concern to the management and after brief discussions with other managers, I propose the following three solutions.
1- All-important communications must be communicated via a written medium. A post needs to be made both on the notice board as well as to individual employees, who are concerned with the necessary information
2- The event proposed for girls can be done through highlighting female soccer players without specifying the event to be for girls.
3- Increasing the budget by 10% for all proposed strategies.
I believe the solutions I have proposed will effectively solve the concerns raised during the meeting. Kindly review these and provide your feedback.
Regards
Marketing and Communication Manager
Aron.
Team Performance Plan
Name of Team
FSEC work team
Plan timeframe
12 months
Name of Manager
Aron
Date of performance planning discussion
February 10th, 2021
Date of mid cycle review discussion
August 10th, 2021
Date of end cycle review discussion
February 10th 2022
Complete the following table to identify how the team will achieve the strategies as set out in the Operational Plan.
	Goals and objectives 
	KPIs
	1. To increase participation of girls
in community football (5–18 years)
	Members in this demographic to increase by 2%
	2. To increase awareness and raise funds
	Participation in annual events increases by 5%
Funds gathered increase by 2%
	3. To increase number of volunteers
	Volunteers increase by 10%
1. Outputs, projects and deliverables: 
The main areas that will be focussed upon will include
Assist in achieving strategic goals of increasing total number of players by 4% through strategies to
grow members including:
• Conducting market research to better understand population demographics and conduct
targeted marketing based on identification of key target groups.
• Increase participation of girls at the club through advertisement and promotions
• Create short-duration promotional events to engage the people with the sport.
· Increase coverage of events and matches through local media and social media
2. Conduct and behaviours: 
Organisation values are respect,

Student Assessment Tasks BSBWOR502 Lead and manage team effectiveness Wall Street College Pty Ltd ABN No: XXXXXXXXXX RTO No: 41294 CRICOS Provider No.: 03601F Melbourne: Level 4, 20 Queen St,...

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