(1) Luzviminda one of the biggest challenges may people face is not knowing what may occur in their lives. For example, my neighbor went to work and was told it was their last day and their medical...

(1)

Luzviminda one of the biggest challenges may people face is not knowing what may occur in their lives. For example, my neighbor went to work and was told it was their last day and their medical benefits will be ending at the end of the month. They are scrambling to move up appointments to get medication refills by the end of the month. However, she said that some people coverage ended the same day. Do you think people really don't want to pay for their care?

(2)

What options and procedure would you consider acceptable for collection of bad debt?

I believe that the best way to collect on debt is to set up payment arrangements. For me when I to pay the remaining balance that my insurance didn't pay, I told them the amount I was able to afford and they worked with me. I know other people had the experience of the collector telling how much they need to pay. When you leave it up the the patient on what they can afford, it helps them be more comfortable paying it back.

Think about this, if you tell a patient that they must pay $100 or more a month to pay off their balance, what happens if they simply can't pay that. If a patient has a $2,000 bill they may need time to pay it. A payment arrangement allows that time. Something you should never do is harass them. This will only lead to them not paying at all. So in order to start seeing that revenue again, its best to work with patients and what they can afford.