1)How many times in the past six months have u shopped at spotlight ? 1. None 2. Once 3. 2-3 times 4. 4-5 Times 5. Or more 2) How do u visit Spotlight? 1. Daily 2. Weekly 3. Monthly 4. Never 3)How...

1)How many times in the past six months have u shopped at spotlight ?
1.    None
2.    Once
3.    2-3 times
4.    4-5 Times
5.    Or more



2) How do u visit Spotlight?
1.    Daily
2.    Weekly
3.    Monthly
4.    Never


3)How many times have you purchased any product from Spotlight?
a.    Once
b.    Twice
c.    Thrice


4) How do you rate Spotlight’s performance in each of the following factors?


1. Least important      5. Most important
5)    How far would you travel to shop at Spotlight?
1.    Less than 1 Km
2.    Up to 5 Km
3.    Up to 20 Km
4.    More than 20 Km


6)    How friendly are the employees at this store?
1.    Extreme friendly
2.    Very friendly
3.    Moderately friendly
4.    Slightly friendly
5.    Not at all friendly


7)    Overall, how would you rate the quality of your customer service experience?
1.    Very positive
2.    Somewhat positive
3.    Neutral
4.    Somewhat Negative
5.    Very negative


8)    What comment do you have for Spotlight about encouraging customer to buy more products?
Comments:


9)    What is your gender?
i.    Male
ii.    Female


10)     What is your age?


1)21-30    years old
             2)     31-45 years old
3)46-60    years old
4) Above 60 years old


11)     How likely you will recommend our product/service to others?
1)Very likely
2)Likely
3)Neutral
4)Unlikely