Final Project imQuick must be used for this problem Management wants to study the performance at 2 local Dairy King (DX) restaurant during its second shift, 11:00 am to 5:00 pm. The two main areas under study are: drive-thru and dine-in. The process at the drive-thru works as follows. Cars arrive and line up to place an order. It ha been observed that the time between car arrivals is described based on the following table: Time Time between Arrivals at Time Time between Arrivals at the drive-thru the drive-thru Tim 12pm Exp2Zmin] 2pm = 30m Exp(5min} 12pm 2pm Exp(min) 3pm = 5pm Exp(emin) There is only room for eight cars to line up. The time to place an order, based on historical dats, is summarized in the following table. Interval (minutes) Frequency Interval (minutes) Frequency 10 30 2535 52 1s 50 5545 35 1525 72 255s 5 Cars then move forward to a single window, at which they pay and pick up their order. Two cars can fit between a car placing an order and another car at the pay/pick-up window. The amount of time a car sits at the pay/pick-up window can be approximated by an exponential distribution with a mean of 2.5 minutes. The dine-in process works as follows. The time between the arrivals of walk-ins can be approximated by an exponential distribution with a mean of 3.5 minutes. The number of customers per arrival, based on historical data, is provided belo Customers per arrival Frequency Customers per arrival Frequency 10 50 40 50 20 50 50 30 50 110 70 10 The inside line can hold about 10 people. DK currently operates with 2 cashiers. The mount of time for cashier to serve 3 single customer can be approximated by a normal distribution with 2 mean of 3.5 minutes and a variance of 0.04 minutes. Then, customers will find a table to at. Assume that there is unlimited capacity. form 200 simulations sin line to place an order 5uild 3 SimQuick model of the drive-thru + dine-in that simulates the DK's second shift, ps Assume that at 11am there are two cars in line to place an order and four walkin custome On the vi Results window, below the simulation report, an: 1 the following questions: 1. Report the overall mean throughput for the drive-thru and dine-in. What do they represent? 2 Report the overall mean cycle time on the drive-thru 3. Report the overall mean service level at the drive-thru and dine-in. What do they represent? a s timate the number of cars in the order line at 2:00pm. Describe how you computed this value. timate the number of walk-in customers in the order line at 2:00 pm. Describe how you computed this value.
Dec 01, 2023
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