Assignment start from page number 17-27There are task no. 2,3,4,5Explain each and every point and there are some role playAfter that there are some appendix templates fill it as well.. Make it...

SITXHRM003 Lead and manage people - Assessor and Marking Guide V2.0 - 08/2018
SITXHRM006 Monitor Staff Performance
Learner Assessment Pack
V2.0_January 2020
    Evidence recorded
    Evidence Type/ Method of assessment
    Evidence Submitted
    Unit Assessment Part 1
    Unit Knowledge Assessment (UKA)
    Yes / No
    Unit Assessment Part 2
    Unit Skills Assessment (USA)
    Yes / No
CONTENTS    
UNIT OVERVIEW    3
Unit Description    3
ASSESSMENT EVIDENCE    4
PERFORMANCE EVIDENCE    4
KNOWLEDGE EVIDENCE    4
ASSESSMENT CONDITIONS    5
AQF SPECIFICATIONS FOR ASSESSMENTS    5
Knowledge    6
Skills    6
Application    6
ACSF SPECIFICATIONS AND FOUNDATION SKILLS    6
SUBMITTING ASSESSMENTS    6
TRAINING RESOURCES    7
UNIT ASSESSMENT PLAN    8
UNIT ASSESSMENT PART 1    9
UNIT KNOWLEDGE ASSESSMENT (UKA)    9
STUDENT TO COMPLETE AND SUBMIT    9
STUDENT INSTRUCTIONS    10
UNIT ASSESSMENT PART 2    13
UNIT SKILLS ASSESSMENT (USA)    13
STUDENT TO COMPLETE AND SUBMIT    13
STUDENT INSTRUCTIONS    14
CASE STUDY BASED PROJECT REPORT WITH ROLE PLAY TASK    15
REQUIRED RESOURCES    15
APPENDICES    21
APPENDIX: 01    22
International hotel group – Case study    22
OBSERVATIONS ABOUT STAFF    22
PERFORMANCE MANAGEMENT POLICY    23
SAMPLE CODE OF CONDUCT    24
TELEPHONE GREETINGS POLICY    24
APPENDIX: 02    26
Performance agreement template    26
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Apex Institute of Education | BSBMKG603 – Learner Assessment Guide V2.0 April 2019 |

CRICOS: 03156M
Page 2 of 27
)
UNIT OVERVIEW    
SITXHRM006 Monitor Staff Performance
UNIT DESCRIPTION
This unit describes the performance outcomes, skills and knowledge required to monitor staff performance within the framework of established performance management systems. It requires the ability to monitor the day-to-day effectiveness of staff and conduct structured performance appraisals and formal counselling sessions.
The unit applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers.
It applies to all tourism, travel, hospitality and event sectors.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
    ELEMENT
    PERFORMANCE CRITERIA
    Elements describe the essential
outcomes.
    Performance criteria describe the performance needed to demonstrate achievement of the element
    1. Monitor staff performance and provide feedback.
    Consult with and inform colleagues about expected standards of performance using appropriate communication mechanisms.
Monitor ongoing performance through regular performance appraisals and by maintaining close contact with the workplace and colleagues.
Regularly provide colleagues with guidance and support to enhance their work performance.
Provide recognition and rewards for achievements and outstanding performance.
Identify need for further coaching or training and organise according to
organisational policies.
    2. Recognise and resolve performance problems.
    Identify and investigate performance problems.
Use feedback and coaching to address performance problems. 2.3.Discuss and agree on possible solutions with the colleague.
2.4.Follow-up outcomes of informal counselling through review in the workplace. 2.5.Organise and conduct a formal counselling session when needed according to
required procedures.
    3. Implement performance management systems.
    3.1.Implement formal performance management systems. 3.2.Conduct individual performance evaluations openly and fairly. 3.3.Complete and file performance management records.
3.4.Agree on courses of action with colleagues and follow-up in workplace.
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Apex Institute of Education SITXHRM006 – Learner Assessment Pack V2.0_Jan 2020 | CRICOS:

03156M
Page
16
of 27
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ASSESSMENT EVIDENCE    
(
PERFORMANCE EVIDENCE
)To achieve competency in this unit a student must demonstrate their ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
· monitor the effectiveness of staff in relation to at least six of the following standards of performance:
· adherence to procedures
· cost minimisation
· customer service standards
· level of accuracy in work
· personal presentation
· productivity
· punctuality
· response times
· team interaction
· waste minimisation
· provide supportive feedback and guidance for improving standards of performance to above staff
· conduct structured performance appraisals and formal counselling and training sessions for staff members, in line with established organisational procedures
· recognise outstanding performance according to organisational policies.
(
KNOWLEDGE EVIDENCE
)
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
· role and importance of monitoring staff performance and providing feedback and coaching
· key elements of performance standards and performance management systems:
· methods of collecting performance data
· methods of interpreting performance data
· processes for performance appraisal interviews
· type of assessment:
· self
· peer
· team
· productivity indicators
· forms of guidance and support to enhance staff performance:
· advice on training and development opportunities
· confirmation of organisational objectives and key performance requirements
· ensuring adequate resources are applied
· opportunity to discuss work challenges
· providing confirmation and corrective feedback
· representing staff interests in other forums
· support with difficult interpersonal situations
· potential solutions to staff performance issues:
· additional training
· adjusting workload
· agreeing on short-term goals for improvement
· assisting with problems outside of the workplace
· reorganising work practices
· performance appraisal practices:
· reasons for performance appraisal
· format for, and inclusions of, performance appraisal documents
· methods of appraising performance
· specific organisation:
· procedures for performance appraisal interviews
· procedures for formal performance management and counselling sessions:
· formal notification to staff member and management
· invited participation of appropriate people
· organisation of appropriate location for counselling session
· grievance procedures.
(
ASSESSMENT CONDITIONS
)
Skills must be demonstrated in an operation for which staff performance is monitored. This can be:
· an industry workplace
· a simulated industry environment. Assessment must ensure access to:
· organisational specifications:
· commercial procedures for conducting performance appraisals and formal counselling sessions
· current performance appraisal and counselling documents
· team members with whom the individual can interact; these can be:
· team members in an industry workplace who are assisted by the individual during the assessment process; or
· individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
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AQF
SPECIFICATIONS
FOR

ASSESSMENTS
)
AQF Specifications for Assessments in Advanced Diploma Qualifications:
This assessment is set in accordance with the criteria for AQF Level 6. As stated in the AQF specification for the Advanced Diploma qualifications must be designed and accredited to enable graduates to demonstrate the learning outcomes expressed as knowledge, skills and the application of knowledge and skills specified in the level 6 criteria and the Advanced Diploma descriptor.
Students at this level will have specialised knowledge and skills for skilled/paraprofessional work and/or further learning.
KNOWLEDGE
Students at this level will have broad theoretical and technical knowledge of a specific area or a broad field of work and learning.
SKILLS
Students at this level will have a broad range of cognitive, technical and communication skills to select and apply methods and technologies to:
· analyse information to complete a range of activities
· interpret and transmit solutions to unpredictable and sometimes complex problems
· transmit information and skills to others
APPLICATION
Students at this level will apply knowledge and skills to demonstrate autonomy, judgement and defined responsibility in contexts that are subject to change and within broad parameters to provide specialist advice and functions.
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ACSF SPECIFICATIONS AND FOUNDATION SKILLS
)
The term ‘Foundation Skills’ is currently used to include the core skills defined in the Australian Core Skills Framework (ACSF) as well as the employability skills identified by employers as critical for effective performance in the workplace.
Foundation skills encompass both the core skills of reading, writing, oral communication, numeracy and learning as described by the Australian Core Skills Framework (ACSF), and the Employability Skills/Core Skills for Work. They exist on a continuum from very basic skills to highly-developed and specialist skills. The foundation skills for this unit are located in the Unit Outline Booklet and have been addressed in the assessment as part of the performance criteria for this unit.
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SUBMITTING ASSESSMENTS
)
Students should submit assessment tasks with the provided cover sheet.
Assessments should be submitted on or before their due date. Extensions for individual assessment tasks may be negotiated in specific circumstances. Consultation on this must occur prior to the due date and extensions due to illness will require a medical certificate. Extensions must be confirmed by the Academic Manager in writing.
(
TRAINING RESOURCES
)
The student will have access to the following:
· AIE Student Workbook
· PowerPoint presentation
· Learner Assessment Pack (LAP)
· Access to a computer, the Internet and word-processing system such as MS Word.
UNIT ASSESSMENT PLAN    
To demonstrate competence in this unit, you must be assessed as satisfactory in each of the following assessment part.
    Evidence recorded
    Evidence Type/ Method of assessment
    Evidence Submitted
    Unit Assessment Part 1
    Unit Knowledge Assessment (UKA)
    Yes / No
    Unit Assessment Part 2
    Unit Skills Assessment (USA)
    Yes / No
(
UNIT
ASSESSMENT
PART

1
UNIT
KNOWLEDGE ASSESSMENT

(UKA)
)
STUDENT TO COMPLETE AND SUBMIT
STUDENT INSTRUCTIONS:    
You are required to demonstrate the knowledge you have gained from...