Both are working at a service station (Gas Station), First copy for SPEEDWAY BIRRONG and Second for METRO PETROLEUM / SPECTRUM ENERGY PTY LTD. Please make sure to make both diffferently last time both was made for Speedway so please make sure. I am attaching a copy of previous assignment (93010) of SPEEDWAY, its good to give to same expert for better understanding.
Running Head: Work Integrated Learning2 Work Integrated Learning2 WORK INTEGRATED LEARNING Table of Contents Introduction2 Reflection and Identification2 Conclusion3 References5 Introduction As a service agent in a gas station, I have a lot of tasks to do that are related to managing the store console in tour operators in performing many activities that are related to organising the store and observing various management skills. In the organisation named Speedway, different types of management jobs are being circulated that are related to serving the customers and arranging the gas station according to the requirements of the customers. For being a customer service assistant, I have to perform several duties on an everyday basis that include understanding the requirements of the customers and providing them with proper service (Rook, 2015). I also help in making sales report at the end of the day that I have to do to maintain the general flow of sales and marketing. As the customers are lacking especially after covid-19 I have to take major responsibilities for the destination and I also engage in general cleaning and keeping the gas station secure is also my responsibility during the shift hour. Being a customer service assistant, I must acknowledge the requirements of the customer and store certain products in the service station that might encourage the customers to purchase. Reflection and Identification I have been recruited by this company 2 years ago and initially joined as a store assistant and from that now I have become the customer service assistant where I have to look after the customers regularly. After the interview and joining, I had to go through a short training process where I have been given the training of managing a service station and different ways to handle customers. In a service station that can be different types of customising and each one of them reach to be tackled differently. The training process helps in understanding the different ways of managing the service station and how to supply several items to the customers according to their regular demand (Auerbach, 2015). Many customers are not very easy to tackle with and the training process had covered some of the items that can help in providing me with the tactics of handling customers. From the training, I have received several employability skills that helped me to gain proper experience in this service station and it has also helped me to be in a better position in my workplace. During the training, I was told to follow my predecessors to understand the nature of different customers and to guide them according to their requirements. The guidance and training have helped me to be quite patient and cooperative with the customers because it is one of the main objectives that a customer service experience needs to follow (Tanaka & Kleiner, 2015). As a customer service assistant, I am very polite with the customers and understand their different requirements according to their will. Since the time I have been working here, I have understood to work according to the requirements of the customers and provided with all the facilities that the company could provide. Politely communicating with customers and providing them with transparent bags have been quite helpful and it has helped me to be a better service assistant. On the other hand, the particular task of handling the customers has helped me to become a great communicator that has helped me to be in this position for quite some time (Mayfield & Mayfield, 2017). Great communication can solve a lot of problems and especially in customer service it is the best skill that can be helpful for a company to gain the trust of a customer (Cooper & Schindler, 2013). Therefore, I have acquired the skill of verbal communication and respecting the customers to suffice their requirements according to their needs. Conclusion From the overall experience, I can observe that I have grown a lot of skills related to management communication and understanding of different perspectives. The learning and the experience from a real-world scenario have increased the potential of my career growth and has taught me to deal with theoretical knowledge base and their implication in practicality. It is also not possible that I have been able to manage different tasks of the service station that not only include my designated work but also include other works of the service station. The initial training and managing the customers have been quite overwhelming but day by day I have started getting the hang of it and it has helped me to be more engaging with the customers. Which better verbal communication and polite behaviour I have gained the trust of the customers and it has helped me to be a better service assistant for the company. Since I help in cleaning the service station when there are fewer staffs, the company and the manager appreciate me. I can use the skills of great communication and managing the customers directly with my verbal skill. This will help me to be in better positions in my later career. References Auerbach, M. P. (2015). Cross-Cultural Relations. ResearchStarters:Business (Online Edition), .Call Number: Available on EBSCODiscovery Service. Login via MyAthens Cooper, D.R. & Schindler, P.S. (2013). Business ResearchMethods. (12th ed.). McGraw-Hill Education. ISBN: 9780073521503 Mayfield, J., & Mayfield, M. (2017). Leadership Communication: Reflecting, Engaging, and Innovating. International Journal of Business Communication, 54(1), 3-11.Call Number: Available on EBSCO Discovery Service. Login via MyAthens Rook, S. (2015). Work Experience, Placements and Internships. Palgrave MacMillan. ISBN: 9781137462015 Tanaka, A., & Kleiner, B. (2015). Cross-Cultural Business Etiquette. Culture & Religion Review Journal, 2015(1), 9-19.Call Number: Available on EBSCO Discovery Service. Loginvia MyAthens ASSESSMENT BRIEF & MARKING RUBRIC Page 1 of 2 Subject Title Work-integrated Learning -1 Subject Code WIL801 Lecturer / Tutor Your Academic Supervisor (MEM, MIB, MOM, MMTH) Assessment 2 Title Journal Entry 2 (Application) Learning Outcome/s d) Succinctly communicate work-related issues and outcomes to a range of organisational stakeholders e) Critically reflect and generate insights on workplace culture, relevant professional expectations and career aspirations. Assessment type (group or individual) Individual Weighting 25% Word count 800 words per journal entry Due date Week 8 Class submission On-line Submission type Turnitin Format / Layout of Assessment (details of what to include) Moodle Journal Assessment instructions 25% Journal 2 (800 words) - Week 8 Employability means the ability to find, create and sustain meaningful work across the career lifespan. Employability skills facilitate your employability and can include communication, teamwork, adaptability, initiative and leadership; and can extend to industry/discipline technical skills such as specific IT platforms and systems knowledge. The purpose of Assessment 2 is to provide the opportunity for students to reflect upon and examine their placement environment and the employability skills they expect to develop and how employability skills are utilised within their placement. This will be assessed via Journal 2 (Application). You are settling into your placement and beginning to contribute more to the organisation. This represents a significant learning experience worthy of reflection. Refer to the framework, instructions and prompt questions below to help guide your Journal Entry: Introduction - 200 words. With your increasing awareness of your role, explain and expand upon your placement role, the duties and requirements and how your role contributes to the vision / mission of the broader organisation. Identify and Reflect - 400 words. Identify two employability skills that are required in your role (these could be the same or different skills identified in Journal Entry 1). For each employability skill, describe a ASSESSMENT BRIEF & MARKING RUBRIC Page 2 of 2 placement situation in which the skill was applied. Reflect upon whether you felt prepared for the situation and reflect upon the outcome. Draw upon these two experiences and identify what you might do better in future. For example, you might take more time over planning something, ask more questions, ask the right questions, ask the right person or only slightly adjust some things if it went well. Conclusion - 200 words. Conclude your application of employability skills. Explain how the application of employability skills in the placement situations you described affected you. This could be positive or negative. You may have felt highly competent and in- control, unprepared or unsupported. What have you learnt that will help you in future? Acknowledge all used sources in accordance with ICMS 2021 Style Guide (APA Style 7th Edition). Readings for the Assessment Recommended textbook, journal or other reading: Auerbach, M. P. (2015). Cross-Cultural Relations . Research Starters: Business (Online Edition), .Call Number: Available on EBSCO Discovery Service. Login via MyAthens Avery, G., & Bergsteiner, H. (2011). Sustainable Leadership: Honeybee and Locust Approaches. Routledge. Cooper, D.R. & Schindler, P.S. (2013). Business Research Methods. (12th ed.). McGraw-Hill Education. ISBN: 9780073521503 Mayfield, J., & Mayfield, M. (2017). Leadership Communication: Reflecting, Engaging, and Innovating. International Journal of Business Communication, 54(1), 3-11. Call Number: Available on EBSCO Discovery Service. Login via MyAthens Rook, S. (2015). Work Experience, Placements and Internships. Palgrave MacMillan. ISBN: 9781137462015 Saunders, M., Lewis, P., & Thornhill, A. (2012). Research Methods for Business Students . (6th ed.). Harlow, England: Pearson. ISBN: 9780273750758 Call Number: 650.072 SAU Tanaka, A., & Kleiner, B. (2015). Cross-Cultural Business Etiquette. Culture & Religion Review Journal, 2015(1), 9-19. Call Number: Available on EBSCO Discovery Service. Login via MyAthens Zikmund, W. & Quinlan, C. (2015). Business Research Methods. (1st ed.). Cengage. ISBN: 9781473704855 Grading Criteria / Rubric This assessment will be monitored and marked by the students’ academic supervisors. The academic supervisors will also instruct their students to complete the Individual Report based on their ideas posted in their journals. Peer Review Evaluation N/A https://lms.icms.edu.au/pluginfile.php/169288/mod_resource/content/3/Style%20Guide%202021%202nd%20ed.pdf https://lms.icms.edu.au/pluginfile.php/169288/mod_resource/content/3/Style%20Guide%202021%202nd%20ed.pdf ASSESSMENT BRIEF & MARKING RUBRIC Criteria HD (85-100) D (75-84) CR (65-74) PASS (50-64) FAIL