Hi can you do this unit

Hi can you do this unit


BSBWOR502_AE_CS_2of2 OFFICIAL OFFICIAL OFFICIAL Project Assessment Criteria Unit code, name and release number BSBTWK502 | Manage team effectiveness Qualification/Course code, name and release number Select your Qualification/Course code and name from the dropdown. Choose an item. Student details Student number Student name Assessment Declaration This assessment is my original work, and no part of it has been copied from any other source except where due acknowledgement is made. No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised. Student signature and Date OFFICIAL OFFICIAL OFFICIAL Document titleVersion 1.0Page 1 of 33OFFICIAL Disclaimer: Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. OFFICIAL © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 Document title: BSBTWK502_AE_Pro2of2Page 2 of 24OFFICIAL @ TAFE NSW 2021 Version:20231128 Date created:05/11/2021 For queries, please contact: Technology and Business Services SkillsPoint Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007 © 2023 TAFE NSW, Sydney RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the: Learning Bank The contents in this document is copyright © TAFE NSW 2023, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 25 January 2024. For current information, please refer to our website or your teacher as appropriate. Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment overview The objective of this assessment is to assess your knowledge and performance with your ability to develop clear performance goals for your team. Assessment Event number 2 of 2 Instructions for this assessment This is a project assessment, and it will be assessing you on your knowledge and performance of skills required by the unit. This assessment is in two parts: 1. Tasks 2. Assessment feedback Note: This assessment may contain links to external resources. If a link does not work, copy and paste the URL directly into your browser. Submission instructions On completion of this assessment, you are required to submit it to your Teacher/Assessor for marking. Where possible, submission and upload of all required assessment files should be via the TAFE NSW online learning platform. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment you must answer all the questions correctly. If a resit is required to achieve a satisfactory result it will be conducted at an agreed time after a suitable revision period. What do I need to provide? Computer with internet access to complete electronically and upload the assessment and/or pen to handwrite your responses. Training materials and other research you have completed to refer to while completing the answers. What the assessor will provide? In-class computer with working internet to complete electronically and upload the assessment. · BSBTWK502_AE_Pro2of2_Appx_HeadCustomerService (Long URL: https://share.tafensw.edu.au/share/items/2eaa6b84-a1bc-4d14-bc64-f2ea4c5f3eb8/0/?attachment.uuid=cb55d1a2-14df-4318-8ee3-b8ac52116edb) · BSBTWK502_AE_Pro2of2_Appx_CustomerAccountsManager (Long URL: https://share.tafensw.edu.au/share/items/2eaa6b84-a1bc-4d14-bc64-f2ea4c5f3eb8/0/?attachment.uuid=fde5cef1-9837-4514-b3a9-9755998ab6f4) · BSBTWK502_AE_Pro2of2_Appx_CallCentreManager (Long URL: https://share.tafensw.edu.au/share/items/2eaa6b84-a1bc-4d14-bc64-f2ea4c5f3eb8/0/?attachment.uuid=984a7414-f237-448f-9f11-a6f67a0e7d30) · BSBTWK502_AE_Pro2of2_Appx_AdministrationManager (Long URL: https://share.tafensw.edu.au/share/items/2eaa6b84-a1bc-4d14-bc64-f2ea4c5f3eb8/0/?attachment.uuid=6703ba8d-3f74-44af-877a-47366e917f94) · Gelos Enterprises (Long URL: https://share.tafensw.edu.au/share/file/d0b458dc-3922-409d-b1fe-9a2f785f4a38/1/GelosEnterprises.zip/index.html) · Organisational Chart (Long URL: https://share.tafensw.edu.au/share/items/b7f3345c-19b3-422a-8b3c-5eb1d2950cee/0/?attachment.uuid=3250f247-da8d-4f7e-9c53-7833f102fc49) · Strategic Plan (Long URL: https://share.tafensw.edu.au/share/file/5f1cec7b-1d03-446a-85b7-edb42692c34e/1/GE_Strategic-plan.pdf). · Policy Template (Long URL: https://share.tafensw.edu.au/share/items/02285ff1-cfb2-4af4-b402-fdc23bf4bf11/0/?attachment.uuid=d4fbbddb-3d0e-4b24-bd1a-d448550d82ab) · Sustainability Policy and Procedure (Long URL: https://share.tafensw.edu.au/share/items/5f1cec7b-1d03-446a-85b7-edb42692c34e/0/?attachment.uuid=74b18d25-f423-4cb5-80d4-c3d594127cdb) · Email template (Long URL: https://share.tafensw.edu.au/share/items/02285ff1-cfb2-4af4-b402-fdc23bf4bf11/0/?attachment.uuid=2a6ed3d4-ca14-427f-8583-ceb6bcb08c1b) Due date Time allowed Location   Refer to the Unit Assessment Guide for the due date or your Individual Training Plan. 6 hours (indicative only) TAFE NSW campus/ TAFE Digital Campus/ TAFE NSW Moodle or a location determined by your assessor. Note: If you study online, you can find this information on your online platform on the Assessments page. Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher/Assessor or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher/Assessor for the assessment appeals procedures at your college/campus. Specific task instructions The instructions and the criteria in the tasks and activities below will be used by the assessor to determine if you have satisfactorily completed this assessment event. Use these instructions as a guide to ensure you demonstrate the required skills and knowledge. There are five tasks you must complete: 1. Setting the scene - short answer questions 2. Develop a team performance plan 3. Develop a policy and procedures 4. Meeting 5. Critical reflection. You will be required to access the Gelos Enterprises website to download documents and templates. (Long URL: https://share.tafensw.edu.au/share/file/d0b458dc-3922-409d-b1fe-9a2f785f4a38/1/GelosEnterprises.zip/intranet.html) Part 1: Tasks To complete this part of the assessment, you will be required to answer questions to demonstrate your ability to apply skills and strategies to enhance and develop teamwork and team cohesion. This part of the assessment can be based on a workplace scenario, using the templates provided for the Gelos Enterprises scenario. Once you have read the information, you are required to complete your written responses to questions 1 – 10 in the spaces provided in this document. Please ensure you take note of the volume of response requirement where indicated. Once completed, you will need to submit this assessment to your assessor for marking. Task 1: Setting the scene For this task, the student will be required to complete a series of questions to set the scene for the remaining tasks in this assessment event. 1. Recommend three strategies you would adopt to consult with the team to establish a common understanding of team purpose, roles, responsibilities and accountabilities. Your response should be approximately 50 – 100 words. 2. As the leader of your team, explain how you act as a role model and how your actions enhance the organisations' image for all stakeholders. Your response should be approximately 50 – 100 words. 3. Recommend the behaviours you would role model to facilitate inclusion and cohesion in the team. Your response should be approximately 50 – 100 words. 4. Review three Key Performance Indicators (KPIs) relevant to your team and evaluate how these will be communicated to them and how results will be communicated from the team to upper management. Table 2 Key performance indicators KPI Communication methods to team Communication methods to upper management 1 2 3 5. Provide an example of how you intend to support your team members to meet agreed performance outcomes on a regular basis. Your response should be approximately 50 –100 word 6. Recommend three ways you will ensure that the team is involved in decision making and planning, relevant to their performance. Your response should be approximately 50 – 100 words. 7. Evaluate how group dynamics support or hinder team performance and explain the approach you will take to ensure that they support the team. Your response should be approximately 50 – 100 words. Task 2: Develop a team performance plan For this task, you will be required to review the case study located in Attachment 1 – Assessment case study. The objective of this task is to develop a team performance plan based on the scenario you have just reviewed. There is no word limit for this task, however, half a page per question is recommended. Review Gelos Enterprises existing policies and systems. These documents are located on the Gelos Enterprises website (Long URL: https://share.tafensw.edu.au/share/file/d0b458dc-3922-409d-b1fe-9a2f785f4a38/1/GelosEnterprises.zip/index.html) and will include: · Organisational Chart (Long URL: https://share.tafensw.edu.au/share/items/b7f3345c-19b3-422a-8b3c-5eb1d2950cee/0/?attachment.uuid=3250f247-da8d-4f7e-9c53-7833f102fc49) · Strategic Plan (Long URL: https://share.tafensw.edu.au/share/file/5f1cec7b-1d03-446a-85b7-edb42692c34e/1/GE_Strategic-plan.pdf). You can also review the Position Description of the Head of Customer Service located in BSBTWK502_AE_Pro2of2_Appx_HeadCustomerService After reviewing the documents, you are to develop a team performance plan to improve team cohesion and demonstrate your ability to develop clear performance goals for your team. Review the challenges outlined in the team brief and the information you gathered to prepare the document. Your performance plan must include the following items: a. Goals and objectives - outline the overall goal for your action plan and identify and describe four objectives that will contribute to this goal. One of those objectives must deal with workforce capability for training and development purposes. b. Timeline - include specific times for the implementation of the objectives outlined in the action plan. c. Performance targets and KPI’s - identify and describe one target and relevant KPI for each objective. d. Communication with stakeholders - list three stakeholders you would consult about the action plan and why they are relevant. This communication should contain the following but not limited to: i. At least three stakeholders must be identified with one being from finance. ii. Outline of any financial requests required to implement your plan. iii. Timelines and any accountabilities. e. Feedback strategies - explain how you will provide feedback to management and your team about the progress of your action plan, any unresolved issues and why this is important. You will need to include how you plan to encourage, reward and value your team. f. Monitoring and review strategies - outline three ways you will monitor and/or review your action plan to make sure it is on track to meet the goal and identify unresolved issues and how you can mitigate those risk. Task 3: Develop policy and procedures Based on your team strategic plan, draft a policy document, using the Gelos Enterprises Policy Template, (Long URL: https://share.tafensw.edu.au/share/items/02285ff1-cfb2-4af4-b402-fdc23bf4bf11/0/?attachment.uuid=d4fbbddb-3d0e-4b24-bd1a-d448550d82ab) for the team, detailing how you address and/or resolve performance issues. You may need to adjust the template to include the content below. Your policy must include information on: · policy purpose · policy authority · policy application · expected update frequency · policy location · document control. To ensure team members take responsibility for their own work and assist others in their role, your policy must also include the following content: · procedures · rights and responsibilities (refer to your own responsibilities. for example, position descriptions and agreed kpi’s and how these apply to assist others.) · monitoring, evaluation and reporting requirements · supporting policies. Refer to the Gelos Enterprises Sustainability Policy and Procedure (Long URL: https://share.tafensw.edu.au/share/items/5f1cec7b-1d03-446a-85b7-edb42692c34e/0/?attachment.uuid=74b18d25-f423-4cb5-80d4-c3d594127cdb) on the Gelos website for an example policy. These are located in the Gelos Intranet/Documents. (Long URL: https://share.tafensw.edu.au/share/file/d0b458dc-3922-409d-b1fe-9a2f785f4a38/1/GelosEnterprises.zip/index.html) Task 4: Meeting Now that you have developed your team performance plan and your policy, you must consult with your team to gain consensus. In this task, you will be required to conduct a 15-20 minute meeting in which you will demonstrate how you will communicate with your team, based on the scenario below. A: Meeting role play You will be required to facilitate a meeting to consult team members on the preliminary team performance plan (Task 2). As part of your meeting preparation, you need to review the team briefing provided by Tom Hammond (Attachment 1). This will provide you with relevant information on how to effectively communicate and manage the desired outcomes of the meeting. Make particular note of the challenges that have been identified in the team brief to mitigate potential conflict and encourage participation. When planning for your meeting, you will need to ensure that you review the observation checklist, which highlights critical aspects you need to demonstrate during the meeting. In your meeting, as Head of Customer Service, you will also require a minimum of 2 other meeting participants from the Account Manager roles provided below. You can find the roles and responsibilities of each participant in the position description links Meeting participants: You: Head Customer Service Department, Position description -BSBTWK502_AE_Pro2of2_Appx_HeadCustomerService Student: Customer Account Manager. Position Description – BSBTWK502_AE_Pro2of2_Appx_CustomerAccountsManager You have been with the organisation since its inception and would like to see change occur. You have good ideas; however, you are reluctant to voice these as you are intimidated by the strong personality of Alex Muir and agree with him to avoid any conflict. Student: Administration Manager. Position Description - BSBTWK502_AE_Pro2of2_Appx_AdministrationManager As you will be retiring soon, you are indecisive and happy to go with the majority vote on any decisions relating to team performance and policy. Student: Call Centre Manager. Position Description - BSBTWK502_AE_Pro2of2_Appx_CallCentreManager You are opinionated, self-assured and believe that your opinion will provide the best outcome. You are reluctant to hear other people’s views, including your manager, and will often interrupt a meeting to ensure your view is dominant. Student: Chief Executive Officer – Catherine Dunn. Catherine’s role in this meeting is to observe and provide feedback to you regarding the communication of the team performance plan and policy. Catherine will provide feedback to you after the meeting. As the meeting progresses the Call Centre Manager has started to