Case Study
Lyricis a wholesale and retail clothing business which was born from the passion of two High School friends called Mary and Rachel. The business idea was already doing great within their circle of family and friends, so they decided to start an online enterprise selling their garments.
“Our mission is to deliver a quality product with exceptional price-value and superior customer service.”
Also, Mary and Rachel agreed on the core values ofLyricas follows:
· Sell the highest quality products available.
· Satisfy, delight, and nourish our customers.
· Support team member excellence and happiness.
· Create wealth through profits and growth.
· Serve and support our local and global communities.
Lyrichas grown and now has a staff of 35 people as well as three retail shopfronts and a warehouse. Its Human Resources department is establishing various work processes. Among them are processes for workplace collaboration between employees and managers. They know how important it is to facilitate employees' contributions and to having managers and staff work together to create processes that will achieve desired outcomes and at the same time, foster healthy working relationships. It's part ofLyric's core values - "team member excellence and happiness."
The Human Resources department's roles include:
· maintaining employee records and payroll
· performing other administrative tasks as part of its role in staff resourcing
· acknowledging that direct work with personnel requires collaboration with managers in employee conflict management as well as in disciplinary procedures with employees
· acknowledging that managers must participate in performance management
· acknowledging manager roles in assisting with organising and facilitating training and professional development
· managing rehabilitation and return-to-work programs in direct liaison with staff, management and any relevant health professionals
· running a well-being program for all staff to access including health advice, workshops, and support.
Task 3
Workplace collaboration facilitates happier work relationships and provides consistency in the actions that are taken and the messages given out by your organisation. Any action should be managed with an appropriate process outlining how something is to be done, that is, the steps to take to achieve the desired end result.
Employees need to know how they should interact, how they can communicate and be guided to achieve a joint purpose. Organisations should use workplace collaboration when developing suchprocesses,procedures,protocolsandconventions. Examples of these would include:
· Customer sales
· Ordering and purchasing
· Performance reviews
· Work planning and scheduling
· Work health and safety.
Your task is to refer to the CASE STUDY, download and complete this Workplace collaboration template:
Workplace collaboration template