Chapter 12 of Nelson and Quick (2019) discusses Leadership and Followership. The textbook asserts that "Leaders should be chosen who challenge the organizational culture, when necessary, without destroying it" (p. 216). Thinking in terms of influence and motivation, how would you lead an organizational culture change without destroying it and those followers in your charge?
Clearly and concisely explain your response. Include in-text citations and a reference page (per APA 7th edition), which must include at least two references, with one of them being our textbook and the other one being a scholarly/peer-reviewed article.
WILL UPLOAD THE TEXTBOOK*
Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 Rawpixel Ltd/Alamy Stock Photo Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 This is an electronic version of the print textbook. Due to electronic rights restrictions, some third party content may be suppressed. Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for materials in your areas of interest. Important Notice: Media content referenced within the product description or the product text may not be available in the eBook version. Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 © Cengage Learning, Inc. Unless otherwise noted, all content is © Cengage. ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced or distributed in any form or by any means, except as permitted by U.S. copyright law, without the prior written permission of the copyright owner. For product information and technology assistance, contact us at Cengage Customer & Sales Support, 1-800-354-9706 For permission to use material from this text or product, submit all requests online at www.cengage.com/permissions Further permissions questions can be emailed to
[email protected] Library of Congress Control Number: 2017957886 Student Edition ISBN: 978-1-337-40783-0 Student Edition with Online ISBN: 978-1-337-40781-6 Cengage 20 Channel Center Street Boston, MA 02210 USA Cengage is a leading provider of customized learning solutions with employees residing in nearly 40 different countries and sales in more than 125 countries around the world. Find your local representative at www.cengage.com. Cengage products are represented in Canada by Nelson Education, Ltd. To learn more about Cengage platforms and services, visit www.cengage.com To register or access your online learning solution or purchase materials for your course, visit www.cengage.com ORGB6 Debra L. Nelson, Oklahoma State University and James Campbell Quick, University of Texas, Arlington Senior Vice President, Higher Education Product Management: Erin Joyner Senior Product Manager: Michael Giffen Content Developer: Patricia Hempel Product Assistant: Nick Perez Marketing Manager: Audrey Jacobs Content Project Manager: Colleen A. Farmer Content Manager: Julia Chase Sr. Art Director: Bethany Bourgeois Text Designer: Tippy McIntosh Cover Designer: Lisa Kuhn, Curio Press, LLC / Chris Miller, Cmiller Design Cover Image: Rawpixel Ltd/Alamy Stock Photo Interior Design Image: Vital9s/Shutterstock.com Back Cover and Special Page Images: Computer and tablet illustration: © iStockphoto. com/furtaev; Smart Phone illustration: © iStockphoto.com/dashadima; Feedback image: © Rawpixel.com/Shutterstock.com Intellectual Property Analyst: Diane Garrity Intellectual Property Project Manager: Nick Barrows Production Service: MPS Limited Printed in the United States of America Print Number: 01 Print Year: 2018 Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 iii Ra w pi xe l L td /A la m y St oc k Ph ot o PART 1 INTRODUCTION 1 Organizational Behavior and Opportunity 2 2 Challenges for Managers 16 PART 2 INDIVIDUAL PROCESSES AND BEHAVIOR 3 Personality, Perception, and Attribution 34 4 Attitudes, Emotions, and Ethics 52 5 Motivation at Work 70 6 Learning and Performance Management 86 7 Stress and Well-Being at Work 104 PART 3 INTERPERSONAL PROCESSES AND BEHAVIOR 8 Communication 124 9 Work Teams and Groups 142 10 Decision Making by Individuals and Groups 160 11 Power and Political Behavior 180 12 Leadership and Followership 198 13 Conflict and Negotiation 218 PART 4 ORGANIZATIONAL PROCESSES AND STRUCTURE 14 Jobs and the Design of Work 236 15 Organizational Design and Structure 252 16 Organizational Culture 272 17 Career Management 290 18 Managing Change 310 Endnotes 329 Index 363 NELSON / QUICK BRIEF CONTENTSORGB6 Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 CONTENTS 1 Organizational Behavior and Opportunity 2 1-1 Human Behavior in Organizations 2 1-2 Behavior in Times of Change 5 1-3 The Organizational Context 6 1-4 The Formal and Informal Organization 7 1-5 Diversity of Organizations 9 1-6 Change Creates Opportunities 9 1-7 Learning about Organizational Behavior 13 2 Challenges for Managers 16 2-1 Competing in the Global Economy 16 2-2 Cultural Differences and Work-Related Attitudes 21 2-3 The Diverse Workforce 22 2-4 Ethics, Character, and Personal Integrity 28 2-5 Ethical Dilemmas Facing the Modern Organization 29 Part 1 INTRODUCTION Part 2 INDIVIDUAL PROCESSES AND BEHAVIOR Ga nd ee V as an /G et ty Im ag es D im itr i O tis /G et ty Im ag es iv CONTENTS 3 Personality, Perception, and Attribution 34 3-1 Individual Differences and Organizational Behavior 34 3-2 Personality and Organizations 36 3-3 Application of Personality Theory in Organizations 40 3-4 Social Perception 45 3-5 Barriers to Social Perception 47 3-6 Attribution in Organizations 50 4 Attitudes, Emotions, and Ethics 52 4-1 Attitudes 52 4-2 Attitude Formation 54 4-3 Job Satisfaction 56 4-4 Organizational Citizenship versus Counterproductive Work Behavior 57 4-5 Persuasion and Attitude Change 59 4-6 Emotions and Moods at Work 61 4-7 Ethical Behavior 63 4-8 Factors That Affect Ethical Behavior 65 Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 Part 3 INTERPERSONAL PROCESSES AND BEHAVIOR K la us V ed fe lt /T ax i/ G et ty Im ag es 5 Motivation at Work 70 5-1 Motivation and Work Behavior 70 5-2 Maslow’s Need Hierarchy 73 5-3 McClelland’s Need Theory 75 5-4 Herzberg’s Two-Factor Theory 77 5-5 Two New Ideas in Motivation 78 5-6 Social Exchange and Equity Theory 79 5-7 Expectancy Theory of Motivation 82 5-8 Cultural Differences in Motivation 84 6 Learning and Performance Management 86 6-1 Behavioral Models of Learning in Organizations 86 6-2 Social and Cognitive Theories of Learning 91 6-3 Goal Setting at Work 92 6-4 Performance: A Key Construct 94 6-5 Performance Feedback 96 6-6 Rewarding Performance 98 6-7 Correcting Poor Performance 99 7 Stress and Well-Being at Work 104 7-1 What Is Stress? 104 7-2 Four Approaches to Stress 105 7-3 The Stress Response 107 7-4 Sources of Work Stress 107 7-5 The Consequences of Stress 111 7-6 Individual Differences in the Stress–Strain Relationship 114 7-7 Preventive Stress Management 116 vCONTENTS 8 Communication 124 8-1 Interpersonal Communication 124 8-2 Communication Skills for Effective Managers 129 8-3 Barriers and Gateways to Communication 130 8-4 Civility and Incivility 132 8-5 Nonverbal Communication 134 8-6 Positive, Healthy Communication 137 8-7 Communicating through New Technologies and Social Media 138 9 Work Teams and Groups 142 9-1 Groups and Work Teams 142 9-2 Why Work Teams? 143 9-3 Group Behavior 145 9-4 Group Formation and Development 146 9-5 Task and Maintenance Functions 150 9-6 Factors That Influence Group Effectiveness 151 9-7 Empowerment and Self-Managed Teams 154 9-8 Upper Echelons: Teams at the Top 156 Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 Part 4 ORGANIZATIONAL PROCESSES AND STRUCTURE vi CONTENTS 10 Decision Making by Individuals and Groups 160 10-1 The Decision-Making Process 160 10-2 Models and Limits of Decision Making 162 10-3 Individual Influences on Decision Making 165 10-4 The Group Decision-Making Process 170 10-5 Diversity and Culture in Decision Making 175 10-6 Participation in Decision Making 176 11 Power and Political Behavior 180 11-1 The Concept of Power 180 11-2 Forms and Sources of Power in Organizations 181 11-3 Using Power Ethically 184 11-4 Symbols of Power 186 11-5 Political Behavior in Organizations 188 11-6 Managing Political Behavior in Organizations 192 12 Leadership and Followership 198 12-1 Leader ship versus Management 199 12-2 Early Trait Theories 200 12-3 Behavioral Theories 201 12-4 Contingency Theories 204 12-5 Recent Leadership Theories 210 12-6 Emerging Issues in Leadership 212 12-7 Followership 214 12-8 Guidelines for Leadership 215 13 Conflict and Negotiation 218 13-1 The Nature of Conflicts in Organizations 218 13-2 Causes of Conflict in Organizations 221 13-3 Forms of Group Conflict in Organizations 224 13-4 Individual Conflict in Organizations 225 13-5 Conflict Management Strategies and Techniques 229 13-6 Conflict Management Styles 232 14 Jobs and the Design of Work 236 14-1 Work in Organizations 236 14-2 Traditional Approaches to Job Design 239 14-3 Alternative Approaches to Job Design 244 14-4 Contemporary Issues in the Design of Work 248 15 Organizational Design and Structure 252 15-1 Key Organizational Design Processes 253 15-2 Basic Design Dimensions 258 15-3 Five Structural Configurations 259 15-4 Contextual Variables 261 15-5 Forces Reshaping Organizations 267 15-6 Emerging Organizational Structures 269 15-7 Factors That Can Adversely Affect Structure 270 16 Organizational Culture 272 16-1 Levels of Organizational Culture 272 16-2 Functions of Organizational Culture 277 16-3 The Relationship of Culture to Performance 278 16-4 The Leader’s Role in Shaping and Reinforcing Culture 279 He nr ik S or en se n/ Ri se r/ Ge tt y Im ag es Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 16-5 Organizational Socialization 281 16-6 Assessing Organizational Culture 283 16-7 Changing Organizational Culture 284 16-8 Challenges to Developing a Positive, Cohesive Culture 286 17 Career Management 290 17-1 Occupational and Organizational Choice Decisions 291 17-2 Foundations for a Successful Career 296 17-3 The Career Stage Model 297 17-4 The Establishment