CHCCSM005Student AssessmentTask One: QuestionsAssessment Cover SheetThis document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted...

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CHCCSM005 Student Assessment Task One: Questions Assessment Cover Sheet This document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted for marking/review without a completed and signed Assessment Cover Sheet. Qualification Title CHC52015 Diploma of Community Services Unit Code CHCCSM005 Unit Title Develop, facilitate and review all aspects of case management. Student Name Student ID Student Email Assessor Name Campus ☐ Melbourne☐ Sydney☐ Perth Due Date Week 6 Submission Date Assessment Task Task One - Questions Student Agreement: By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. In particular: · The work submitted is my own and does not contain another person’s material represented in my work. · I understand that I must acknowledge in an appropriate manner all information and sources of assistance used in my assessment work. · I have followed all submission, presentation and file name guidelines outlined in the submission guidelines. I am aware that if I do not follow the required guidelines, this could result in my assessments being returned not assessed by my trainer/assessor. · I understand that I must not receive undue assistance or the unauthorised help of others in the preparation of my assessment work. · I will not allow other students to access or copy in whole or any part of my assessment work. · I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. Student Declaration: I hereby declare that I have read the above statement and that all the material I submit for assessment is entirely my own and meets all of the college’s assessment requirements. Student Signature Date Assessment Task 1: Questions Student Assessment Instructions · This is a written assessment. All questions must be answered for this assessment. · This written assessment will need to be completed again if it is incomplete or without satisfactory performance, after further training support. This may be to focus on question areas not achieved in the prior attempt at the assessment. · The written assessment may be re-attempted on two further occasions (maximum of three attempts). · This is an open book assessment. · Respond to all questions in the spaces provided. · You must answer all questions correctly for this assessment to be completed satisfactorily. Ask your assessor to clarify any aspect you are unsure about in this assessment task. Required Resources · You will need to have access to relevant legislation, standards and codes, industry practices. Evidence · You must submit the completed assessment cover sheet and your answers to your assessor, either by handing in written responses or by online submission within the allocated time. · Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted. When and where will this assessment take place? · Your assessor will provide you with the due date, which can be recorded in the assessment plan. · Your assessor may also specify the length of time allowed and the expected word count, if applicable. What if the assessment is not suitable? · If you are unable to provide sufficient evidence with the written assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor. What happens if your answers are not satisfactory? · If any of the assessment responses are not satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the questions. Your assessor will explain the details for your reassessment. · In most cases, you will be allowed a maximum of three attempts. · If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information. Question 1 Provide two methods of collecting information for a case management plan about the person’s needs and goals. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 2 Provide two considerations of evidence-based practice. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 3 Describe the aim of the strengths-based approach to case management. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 4 Describe the emphasis of the rights-based approach to case management. Answer Result Satisfactory ☐ Not Satisfactory ☐ Question 5 Describe what the person-centred approach to case management relies on. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 6 Describe two aspects of immediate needs in the needs-based approach to case management. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 7 In order to effectively utilise case management processes, list two underpinning requirements that must be adhered to. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 8 Provide one situation where mandatory reporting applies. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 9 Describe one way the Australian Privacy Principles impact case management information. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 10 Describe one way confidentiality impacts case management information. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 11 Provide two examples of what a policy may apply to regarding case management. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 12 The Australian Community Practice Guidelines 2.3 explains a worker’s role in handling complaints. What does the guideline require you to do in regards to a client’s right to make a complaint, and how would you implement this? Answer Result Satisfactory ☐Not Satisfactory ☐ Question 13 Provide one example of an area in community services where a statutory mandate applies. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 14 Provide one example of how you can facilitate a person in goal-setting and participation. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 15 Provide a brief explanation of the social cognitive theory of behavioural change. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 16 Provide an example of how the planned behaviour theory may be put into practice. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 17 Provide one example of a restricted practice that may be used in a non-voluntary intervention. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 18 Describe one way that you can work with a person without imposing your values on them. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 19 Briefly describe how you can incorporate a person’s value systems into their case management plan. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 20 Briefly describe what impact the value systems of key stakeholders can have on the case management plan. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 21 Provide one aspect you need to take into account when working with a CALD person. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 22 Provide two ways to conduct case management in a culturally appropriate way when working with Aboriginal and/or Torres Strait Islander peoples. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 23 Provide two factors to consider when working with people with a disability. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 24 Provide two aspects to consider when working with people in the LGBTI community. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 25 Provide two examples of homelessness. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 26 Provide a brief description of cultural invisibility that older people can feel. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 27 Provide two areas of legislation that are relevant to child protection. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 28 Provide two aspects of complaints management. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 29 Describe two ways that you can establish a rapport with a person. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 30 Provide two aspects of a formal meeting process. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 31 Provide one reason why it is important to specify roles and responsibilities of people involved in the case management plan. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 32 Provide one reason why a case manager needs to be familiar with a range of available services. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 33 Describe how the Universal Declaration of Human Rights underpins the rights of people involved in the decision-making process. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 34 Provide one right of an organisation when providing services. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 35 Describe why is it important to understand family dynamics when providing case management support. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 36 Provide an example of a long-term need. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 37 Provide one indication that a plan may need to be revised and/or adjusted. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 38 Provide one behavioural indicator that may suggest abuse. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 39 Provide one example where you may need to apply a strategy to deal with a complex or high-risk situation. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 40 Describe a case manager’s duty of care in regard to child protection. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 41 Describe a case manager’s duty of care in regard to domestic violence. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 42 Describe a case manager’s duty of care in regard to suicide. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 43 Describe a case manager’s duty of care in regard to elder abuse. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 44 Describe a case manager’s duty of care in regard to people with disabilities. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 45 Explain why it is important to match the needs of the person with the experience, workload and geographical location of the worker or service provider. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 46 List two aspects of a target for change or action. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 47 Describe one way you could assist a person to achieve their targets. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 48 Describe how feedback forms are used as a monitoring strategy. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 49 Describe one way you can use feedback forms to assess the need for change. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 50 Describe the priority of the negotiation process when changing the case management plan. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 51 Provide two documentation requirements that may apply when documenting an inter-agency agreement. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 52 Provide a brief explanation of the goal of evidence-based practice. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 53 Provide one criterion that must be met before a case can be closed. Answer Result Satisfactory ☐Not Satisfactory ☐ Question 54 Describe two approaches to service delivery that address the experience, skills, values and development of participants. Answer Result Satisfactory ☐Not Satisfactory ☐ Assessor Name Assessor Signature Student Name Student Signature 2