Choose a case study of your choice from those used in terry hill's book, analyse the service delivery process or the manufacturing process identifying what should be done to improve the processes and...

Choose a case study of your choice from those used in terry hill's book, analyse the service delivery process or the manufacturing process identifying what should be done to improve the processes and discuss why the case study company is successful (or not successful). (max. 1500) 3rd assignment 12-15 references 28 apr