Communication Speaking with customers or clients is an integral part of business life. However, while face-to-face meetings with customers are often very productive, they can also be difficult to...

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Communication


Speaking with customers or clients is an integral part of business life. However, while face-to-face meetings with customers are often very productive, they can also be difficult to plan for and manage, especially if you are a new employee.


Your report must identify factors involved in speaking successfully with clients and a section on troubleshooting some common problems. When communicating with customers their needs and wants are essential for employees to take into account:



Some points to consider in your discussion:



§ Audience


§ Terminology


§ Building a relationship with the customer
Being an active listener
How to identify problems - Question customer, a customer’s body language etc.


§ .


§ Communication barriers and conflict resolution.


§ Role of verbal and non-verbal communication.


§ Awareness of cross-cultural communication.





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Answered Same DaySep 11, 2020

Answer To: Communication Speaking with customers or clients is an integral part of business life. However,...

Azra S answered on Sep 12 2020
146 Votes
Effective Communication in meetings
Effective Communication in meetings
A lot of communication takes place wit
hin a work environment, both internal and external. An integral part of workplace communication is meetings. Meetings are held to discuss important matters, vital discussions, and conclusive deals. That is why proper communication in meetings is very important. (Carroll, 2015)
Communication in meetings differs from other communication in that it requires clarity, the presence of mind and highly directional words. The space and time in meetings are short and only the most vital information needs to be conveyed in as concise a manner as possible. A speaker needs to keep many things in view.
First and foremost, the audience needs to be kept in mind. The presentations and discussions must meet the target audience in terms of language, address, and context. Only when the message of a meeting is received clearly will a meeting be successful. It is thus important to avoid the use of jargon and complex terminology that may escape the audience’s understanding. Communication will become ineffective if the...
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