Description of the organisation What is the history, purpose and size of the organisation? What is the overall business strategy? Is it a provider of products, services or both?Operations Strategy Does the chosen organisation have obvious and transparent operations strategy? Has the operations strategy changed or evolved over time? Can you identify improvements (recommendations) to the existing strategy or propose a strategy if one is not evident?Decision-making processes and innovation How are strategic and operational decisions made in this organisation? Is innovation encouraged throughout the organisation? Does the concept of Corporate Social Responsibility factor into decision-making?Product and Service Design What are the products or services offered by the organisation? Does the product/service mix of the organisation pose any operational challenges? Is the research and development function properly resourced?Process Design Are business processes constantly being measured and evaluated? Are the manufacturing and/or retail facilities being used properly to support business processes?COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B. Assessment InformationCan you identify areas where business processes might be improved?
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