Eva Burrows College CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM005 Develop, facilitate and review all aspects of case management
(Release 1)
CHC52015
Diploma of Community Services
Assessment Tasks
Name: Oliver Petrov
Booth College CHCDIV003 Manage and promote diversity
CHC Assessor’s Guide (Ver2 Jul17)Page 2
Copyright
The Salvation Army Eva Burrows College
32A Barnsbury Grove
Bexley North NSW 2207
Phone (02) 9502 5008
Email: [email protected]
RTO ID: 0328
This document is intended for students and staff of Eva Burrows College studying or teaching the unit CHCCSM005 Develop, facilitate and review all aspects of case management. Permission for use is not extended to others outside this category and is not to be copied for 3rd parties.
Version Control
Document title: CHCCSM005 Assessment Tasks
Version Number: 1
Authorised: October 2018
Authorised by: Robyn Culbert, Quality Education Manager, Eva Burrows College Vocational Training
Modification History
Release
Comments
Release 1
This version reflects the new college name and logo.
This assessment has been changed in response to the recommendations of a review/validation.
Candidate name:
Oliver Petrov
Assessor name:
Jeramy Nusco
Qualification:
CHC52015 Diploma of Community Services
Units of competence:
CHCCSM005 Develop, facilitate and review all aspects of case management
Instructions to candidate:
Assessment is a process that will require you to provide evidence that you have achieved the knowledge and skills required in this unit of competence. This assessment focuses on the following areas:
· Determining appropriate response to case management in accordance with organisation and legislative requirements
· Conducting case management meetings
· Developing an appropriate case management plan
· Monitoring and reviewing case work activities and processes
To demonstrate competence in this unit you must satisfactorily complete all tasks in this assessment. These assessment tasks will be completed in your own time and at your workplace. You must complete:
Task 1 – Short answer questions
Task 2 – Project 1
Task 3 – Project 2
Task 4 – Report
If you do not satisfactorily complete some tasks, your assessor may ask you supplementary questions to determine your competence. Once you have received a satisfactory result for each task you will be awarded this unit. Should you be deemed Not Yet Competent you will have the opportunity to undertake a supplementary assessment or appeal the result. If you feel you are not yet ready to be assessed or this assessment is unfair please contact your assessor to discuss your options.
Once all tasks are complete, you will need to sign, date and add comments, if applicable, on the final page of this document.
Assessment submission
Completed assessments are to be submitted as a Microsoft Word document to Booth Online for marking.
Assessment presentation:
1. All assessments should be typed.
2. The assessment template margins may be used.
3. Proofread your work - checking for punctuation, spelling and grammar
4. Blue Font – 12 Helvetica light, or Arial
Please contact the Course Coordinator if you need further assistance with this.
Referencing
You also need to reference your work and supply a list or bibliography where you have used other sources of information. The Harvard style of referencing is the preferred method. A guide to the Harvard style of referencing can be found at http://www.citethisforme.com/harvard-referencing
Plagiarism
Plagiarism is the presentation of the ideas or words of another writer as if they are your own without any form of acknowledgement. This is more than cheating and is in fact literary theft.
As a student, when presenting written assignments, you will be expected to pay attention to acknowledging where your ideas come from if they are not your own. It means acknowledging:
· key ideas (including maps, methods, diagrams, tables, etc)
· direct quotations, (put them inside quotation marks)
· paraphrased material (provide acknowledgement of the source as early in your paragraph as possible rather than at the end of it)
Be extra careful with information taken from the internet.
Declaration of original authorship
I declare that the material contained within this assessment
1. is my own material, written and developed by me except where permission was given to work in groups to prepare the required documentation
2. has source/references acknowledged
3. has not previously been submitted for assessment or academic credit in this or any other institution.
Name: …Oliver Petrov………………………………………………………………………………………….
Signed …O.Petrov………………….……………………………………. Date 22/11/2020………………
Task 1: Short answer questions
Candidate Name:
Oliver Petrov
Date:
22/10/2020
Additional Instructions:
Please answer the following questions, in your own words.
Ask your assessor if you need any further information or clarification.
Question 1.1
Identify and describe four (4) approaches to working with clients (75 - 100 words).
It is very important to ask questions in a simple manner. This will provide us an insight into the matter what is the thing that is important to the client. This will consequently pave the way of conceiving the attributes pertaining to the clients.
Secondly, it is very important to show some respect to the client and thereby listen to them if they are heard properly then they will harbour the sense of importance. As opined by Sofia (2018) it is very important to listen properly to the clients to ensure their importance,
Thirdly, the aspects pertaining to having accountability and provide the clients a motivation which will consequently contribute to the encouragement.
Lastly, it is very important to reach a conclusion by offering them a collaborative approach, which will be feasible and at the same time a viable one.
Thanks Oliver.
Question 1.2
Provide a document OR summary of the complaint procedures an organisation has for clients.
Firstly, the clients can drop an email at the prescribed number in case of urgency if they want to record a complaint
If they are comfortable in chatting with the employees, they can drop a message. The employees will then list their problem and be in line with the organization
Then their complaint will be recorded and will be promised their problem will be discarded (DOWNEY, 2019).
If the organization is not able to get back within the promised time then the client can re-lodge a complaint. This works especially in case of urgency when the client the service then and there as fast as possible. Therefore, the employees have to consider the urgency of the client's situation and take necessary steps accordingly.
Summary could include dot points.
I found this response didn’t make much sense, as it wasn’t contextualised or explained.
What is ‘ping’.
Perhaps this is a circumstance where you’ve used a source but not considered if it application was appropriate?
Question 1.3
Provide a brief explanation of the following models of change (100 -120 words):
a) Social Cognitive Theory
Social Cognitive Theory or as it is popularly known as SCT is functional in describing the influence pertaining to the individual experiences. This is also inclusive of the actions pertaining to others, as well as environmental factors in relation to the individual health behaviours (Schunk & DiBenedetto, 2020). It is in this regard that the Social Cognitive Theory ascertains in providing opportunities for social support that is effective in instilling the self-efficacy, expectations as well as for the usage relating to observational learning as well as other reinforcements in consideration for attaining behavioural change.
Thanks
b) Planned Behaviour Theory
The Theory of Planned Behaviour or as it is popularly known, as TPB happens to exist as the Theory of Reasoned Action in the year 1980. It is put to usage for prediction of an individual's intention in consideration of an engagement relating to a behaviour that takes place in concerning a specific time as well as place (Steinmetz et al., 2016). It is such a theory that had been intended in a way for explaining all the behaviours, which has helped people in giving the ability for exertion of the self-control. Now this happens to exist as the key component pertaining to this model, which sheds light on the behavioural intent. Consequently, the behavioural intentions are furthermore influenced in consideration of the attitude pertaining to the likelihood, as the behaviour happens to have the expected outcome. It is also inclusive of the subjective evaluation pertaining to the risks as well as the benefits concerning that outcome.
Accepted
c) Transtheoretical Model
The Trans-theoretical Model, which is, also known as the Stages of Change Model that had been developed in the year 1970s by Prochaska and DiClemente that evolved in consideration of the studies. It helps in examining the experiences for example of the smokers the ones who aims in quitting all on their own. This therefore requires the treatment that helps in gaining an understanding why there happens to be people, who turn out to be capable in relation to quitting on their own (Friman et al., 2017). It is this regard; the model aims in focusing on the attributes pertaining to the decision-making relating to the individual therefore strive as a model pertaining to the intentional change. This is how it operates pertaining to the assumption concerning the people who do not happen to change their behaviours in a quicker and a more decisive manner.
Good
Question 1.4
Describe three (3) important points from the Privacy Act in terms of respecting a client’s privacy and confidentiality when collecting information. (75 -100 words)
· The privacy policy happens to exist as an electronic record that has been formed in consideration of the Information’s Technology Act in the year 2000 (Khanna, 2018).
· The document is published in accordance to procedures and practices relating to the information that happens to contain sensitive personal data.
· The collection, usage and the transferring of the storage data are to be mandated in consideration of the security matters.
Great
Question 1.5
Discuss the importance of allowing clients to make their own decisions (75 - 100 words)
It is important to instil in the client all the necessary attributes pertaining to their decision-making ability. As opined by Pollens (2020) whenever the client a decision they harbour a sense of importance. However, in the end it is supposedly their call pertaining to making the important decisions. It is important to gain an understanding of the kind of decisions they need to undertake while ascertaining the practice. Since, in the end it all comes to the decision-making sensibility of the clients.
Awesome
Question 1.6
A client, Julee, has been referred to you, who has recently been diagnosed with schizophrenia. She comes from a very religious family and her family do not wish for her to take any medication for her illness. Julee says she agrees with her family.
a) Describe the impact this client’s values might have on her situation and outcomes. (75 - 100 words)
Now, Julee is subjected to the impediments that have ousted out of the dogmatic paradigms of her family. Since the family do not want their name to get involved with any kind of mental illness as there happens to exist an age-old notion, which shows that if one seeks medication pertaining to mental health then he/she is labelled as mad. The religious indoctrination of the order means that she needs to adhere to the rules of the family. First, she needs to take permission from her parents then they would go to the head of the family, if they decide Julee needs this treatment then she will be able to go. Now if she does not seek professional health or and keeps it to herself. She will have serious mental outbreak like panic attack, anxiety issues, multiple personality disorder, so on and so forth (Baptista & Zanon, 2017).
There are some assumptions here, that they don’t want her name to reference mental health- however it appears they may be against medication.
Please breakdown scenarios to ensure an accurate analysis.
b) Discuss how your own values might impact on how you work with this client. (75 - 100 words)
Now, it is ethically immoral to gain an understanding of the fact that Julee as my client has a serious mental health issue – schizophrenia. However, she is not taking her treatment; this will definitely sabotage my ethical code of conduct, as I tend to offer her help in order to bring her up from the dire situation. Since as doctors we take the oath that we will help each and every employees no matter how hard the situation is. Still I am not able to offer her help in an adequate manner.
So how does it impact you?
Through your psyche? I am unsure what you mean by this?
Disappointing? Discouraging? (Are those traits what you may feel?)
Question 1.7
Research at least eight (8) standards, legislation, policy or statutes applicable to the community services sector and explain their purpose, in your own words. (75 – 100 words each)
The Community Welfare Act of 1987- This functions in order to provide the social and welfare development as it exists in consideration of a block ousting out of the Child Care and Protection Bill (MacLachlan, 2018).
Community Housing...