Hello,this is my second assignment. it's a group assignment. I set up the date as November 7th because we will need to review it together before the actual submission in November 15th and I might ask...

Diversity, Equity & Inclusion         2
DIVERSITY, EQUITY & INCLUSION: SHANGRI-LA GROUP OF HOTELS
Table of Contents
PART I    3
Introduction    3
Company Overview    3
Mission    4
Vision    4
Core Values    4
Company Manifesto    4
Analysis    5
External Analysis    6
Five Forces Model    6
Analysis of the New Location    8
PART II Strategy Formulation and Implementation - DEI Programs Strategy Formulation in Santa’s Fantasea    11
Recruitment and Employee Selection    12
Training and Development    13
Employee Benefits and Compensation    15
Legislations in Canada    15
Canadian Human Rights Act    16
Employment Equity Act    16
Federal Contractors Program    16
Legislated Employment Equity Program    17
Canada Labour Code    17
PART III    17
Evaluation    17
Conclusion    18
References    20
PART I
Introduction
Diversity management is an explicit content of human resource management that must be impressively focused on by the organization to take action that promotes greater inclusion of the employees at the organization. The major focus of the aspects of diversity and inclusion in the organization is to promote equality and diversity and ensure a proper social, cultural, and ethnic diverse workforce by employing policies and strategies. Recruitment policies and other human resource policies need to be addressed with effective diversity and inclusive management programs that can help the organization create problem-solving processes and ensure the long-term growth of the organization in the future. It is significant to mention that diversity and inclusiveness in the workplace enhance employee satisfaction and every team member's field value. This particular report shall focus on the effective human resource policies in light of diversity and inclusiveness that should be taken into account for Shangri-La Hotels and Resorts for the expansion of the business in Canada.
Company Overview
Shangri-La Hotels and Resorts is a multinational hospitality company that was founded in Singapore by Robert Kuok in 1971. Presently the organization is operating with a huge turnover and has over a hundred luxury hotels and resorts with over 40,000 rooms on different continents across the world. This particular hotel chain now focuses on expanding in Canada. The expansion policies ensure to incorporate of diversity and inclusive policies in terms of the HRM functions. The organization also became a member of the United Nations Global Compact in 2011 for sustainable operations across the group and maintaining its policies that are in line with the principles of human rights. This particular Hotel chain has a substantial development pipeline with expansion projects in various countries across the globe.
Mission
To delight the guests every time by creating engaging experiences straight from our hearts.
Vision
    To be the first choice for guests, colleagues, shareholders, and business partners.
Core Values
    The core values of the Shangri-La Hotels and resorts are:
· Humility
· Sincerity
· Courtesy
· Helpfulness
· Selflessness
· Respect
Company Manifesto
Shangri-La hotels claims itself to be a family. They proclaim to share a powerful instinct—genuine care and respect for others. The belief shapes their values and philosophy. It shapes the way they treat all people with selfless sincerity and thoughtful courtesy, understanding needs and sharing feelings. It shapes the way they focus on transformation of their gracious and enchanting Asian manner to authentic experiences straight from the heart. They propose that the strength lies beyond the harmonious surroundings and hideaway locations. It lies in their core values that guide them to treat each and every one with honour, as kin, as family. They focus on the aspect that the customers will experience the tranquillity, sincerity and something a great deal rarer.
Analysis
The mission of the organization is driven by an engineering passion for customer service by providing the concept of Asian hospitality and radical aspects that change the urban landscape and influence the way to connect people and engage with each other.
Shangri-La has also focused on the economic growth of Asia and has partnered with the local authorities and business leaders to enforce economic benefits to the people and the communities in which they are operating.
Another important aspect of the organization is that its focus is to be proud of its rich Asian Heritage and expand its footprint globally by staying close to its Asian roots. Another important objective of the organization is to identify the new trends of the business and sees the growth opportunities (Werner et al., 2020). The organization pursues a customer-driven solution and focuses on delivering performance-based outcomes by encouraging Innovation and creating a more resilient company that drives sustainable growth. The hotel strives to bring a positive impact on the people and the community and care for the environment by balancing the interests of the stakeholders. As a part of the sustainability and corporate social responsibility initiatives, the organization is focused on community engagement, environment and biodiversity, employee development, sustainable supply chain, and health and safety. This inherently focuses on the human resource practices in the organization that enhances the effectiveness of organization.
The organization focuses on “Do Good” by explicitly focusing on and striving to do the best forms of integrity, care, and sustainability. The board of the organization has adopted a comprehensive guide for the director's behavior and responsibilities within the organization that complies with the corporate governance values and sets out high standards of behavior for all the directors, officers, and employees.
External Analysis
Five Forces Model
The external analysis of the performance of the organization can be inherently considered in the policies of the organization. This can be effectively focused on by indicating the aspects of the five forces analysis.
Bargaining Power of the Supplier
    The bargaining power of the suppliers has significantly reduced despite the fact that the sectoral prominence of the hotel has grown much consequent due to the expansion of its change across the globe. The negotiating power of the suppliers has been reduced because of the prominence of other competitors in the market (Stone et al., 2018). This particular business is also so effective in terms of addressing critical partnerships with international players in exchange for modern technology that also ascertains the critical partnership of the international players. Another important reason that specifies the aspect for the reduction in the negotiating power is the prominence of a large number of suppliers which has decreased the cost for units and boosted the bargaining power of the buyer.
Bargaining Power of the Buyer
The market is controlled by the effective presence of a large number of competitors which can influence the buying decision of the consumers. consumers are becoming more focused on the quality of services and it is inherent that in the hospitality industry all the competitors and big players in the hotel industry are focusing on customer satisfaction which has typically enhanced the body-gaining power of the consumers. The incorporation of Technology in the hotel industry has given the power to the customers and buyers to compare the relevant aspects of the services offered and have greater negotiating power by knowing proper knowledge about the specific features that can determine the price and other aspects of the property. So, in the long run the bargaining power of the buyers is enhanced (Stewart et al. 2020).
Threats of the Substitutes
The risk of the substitute is explicitly high in the hotel industry as many big players in the market are operating on the same lines and are offering customers effective services at a competitive edge. The risk of the substitute in the market is comparatively higher in the hotel industry as there are many worldwide players which makes it a marketplace with a high degree of competition where manufacturers design with an effective advancement of their abilities together with producing proficiency that has the ability to have higher bargaining power over the marketplace (Stahl, 2018).
Threats of Rivalry
The hospitality industry in the present context has become more intensified in terms of competition and it has explicitly become difficult for the existing players to earn sustainable profits. The competition has increased in terms of the influence of the number of global players and the intensifying aspects of the hospitality industry due to globalization and mobility of the human resources.
Threats of New Entrants
The threats of the new entrant are extremely high because intense aspects of enhancing the business scenario and interest income of the middle-class businesses in the hospitality and tourism industry are continuously expanding. This influences new businesses to enter the hotel and hospitality industry with the motive of earning profit in the long run. This has intensified the aspect of the threat of new entrants in the market.
Analysis of the New Location
The external analysis of the location where the company will effectively expand requires considering effective factors that inherently influence the business operation. The external analysis of the location of Ottawa, the capital city of Canada in the state of Ontario requires the PESTLE analysis that will focus on the factors of political context, economic, social, technological, legal, and economic context of the particular location. In terms of the geographical context, Ottawa is the second largest country in the world with a multicultural and multi-ethnic population (Riccucci et al., 2019). The country is prosperous and progressive that offers an effective environment for trade and commerce activities. The country also provides exotic places for the holiday destination and an effective business environment that enhances the possibility of the hotels and hospitality...