BSBSTR601 Manage innovation and continuous improvement Task 1 – Knowledge Questions Task summary · This is an open book knowledge test, to be completed in your own time. · You need to answer all the...

I need all the answers under the question in original template I am submitting 2 assignment in task 1 (750) words and task 2 (1,000) words.


BSBSTR601 Manage innovation and continuous improvement Task 1 – Knowledge Questions Task summary · This is an open book knowledge test, to be completed in your own time. · You need to answer all the written questions correctly. Required · Access to textbooks/other learning materials. · Access to a computer and Microsoft Office. · Access to the internet. Timing · Your assessor will advise you of the due date of this assessment via Canvas. Submit onto Canvas This completed workbook Assessment criteria · All questions must be answered correctly for you to be assessed as having completed the task satisfactorily. Re-submission opportunities · You will be provided feedback on your performance by the Assessor via Canvas. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. · If any parts of the task are not satisfactorily completed, the assessor will provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. · You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. · You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Assessment Cover Sheet Candidate name: Candidate ID Trainer’s Name: Date Submitted: Candidate declaration: I declare that: · I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task · This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them · I understand that plagiarism is a serious offence that may lead to disciplinary action. Candidate signature: Task 1: Knowledge Questions Question 1 Outline two methods for conducting cost-benefit analysis. Answer: Question 2 List 2 barriers to productivity improvement within an organisation that can be caused due to ineffective knowledge management systems. Answer: Question 3 What principles are important to keep in mind when gathering evidence and information to evaluate continuous improvement systems and processes? Answer: Question 4 a) Describe two creativity theories and their application to workplace innovation. b) Describe the diffusion of innovation theory and why a manager implementing an innovation may find this theory useful. Answer: Question 5 a) Outline the concept of a learning organisation. b) Explain the concept of shared vision as an important organisational learning principle. c) Explain the concept of team learning as an important organisational learning principle. Answer: Question 6 a) Identify and discuss in detail five quality management and continuous improvement theories. b) Discuss the implications for businesses of Kotter’s 8-Step change model for transformational change. c) Explain the purpose of the ISO 9000 Standards for Quality Management and the standards that are included. Answer: Question 7 a) Describe the concept of risk as identified in the Australia/New Zealand Standard for Risk Management (AS/NZS ISO 31000:2009). b) Describe the concept of risk management and outline the factors that make a risk management system successful and the factors that may inhibit effective risk management. c) describe the seven steps in the risk management process as outlined in AS/NZS ISO 31000:2009. Answer: Question 8 a) What is a supply chain? b) Describe the potential impacts of a loosely coupled system on the cooperative culture of the organisation. Answer: Question 9 How can a gap analysis be used to test whether an organisation has an existing creative culture? Answer: Question 10 a) Identify and outline three different sustainability practices common in Australian workplaces. b) What organisational characteristics are likely to inhibit innovation? Answer: IH Sydney Training Services Pty Ltd RTO Code: 91109 CRICOS Code: 02623G 2 | Page BSBSTR601 Manage innovation and continuous improvement Task 2 – Project Task summary This assessment is to be completed in the simulated work environment in ihBC College. For this assessment task, you are required in: · Part A to review systems and processes of a fictional business, Woodhouse Recruitment, to develop options for continuous improvement and report back to the management team. · Part B to develop action plans for implementing the continuous improvement and innovation changes that have been agreed to. · Part C to develop a memo for the management team to report on customer service provision. Required Access to textbooks/other learning materials Access to Bounce Fitness site via Canvas Computer with Microsoft Office and internet access · Australian Trends Report · Recruitment Practices Report Green office ideas: http://www.environment.gov.au/archive/settlements/publications/government/purchasing/green-office-guide/pubs/green-office-guide.pdf Timing · Your assessor will advise you of the due date of this assessment via Canvas. Submit · This completed workbook. Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Assessment Cover Sheet Candidate name: Candidate ID Trainer’s Name: Date Submitted: Candidate declaration: I declare that: · I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task · This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them · I understand that plagiarism is a serious offence that may lead to disciplinary action. Candidate signature: Task 2 – Continuous improvement and innovation Project Carefully read the following: Woodhouse Recruitment is based in central Melbourne and is a recruitment agency offering recruitment services, including sourcing, screening, and selecting candidates to meet clients’ requirements. The company was established in 2010 by Simon and Petra James, a husband-and-wife team who are the Directors of the company. The company also employs a receptionist, five recruitment consultants and an Administration Manager. The agency plans to recruit a further 2 new consultants to start with the company in early 2018. The company specialises in the recruitment area of Administration and Office Support, Accounting, IT and Sales and Marketing for both permanent and temporary staff. The company sees its point of difference as being an owner operated, boutique recruitment agency. The company currently has approximately 30 clients who regularly use their services. At a recent management team meeting, the management team (the Directors, Administration Manager, and the Senior Recruitment Consultant), discussed the need to implement systems and processes for continuous improvement and innovation into the company. This is in part based on the need to stand out from the competitors in an industry where there are many recruitment agencies. Several issues were discussed at the management meeting, which the management team feel need further exploration as part of introducing continuous improvement systems and innovations. Services Standards The company states on its web site that it has the following delivery service standards: · Service Promise: we are clear in what we offer and the benefits it brings to you · Service Delivery: we offer consistent and reliable service to you · Customer Relationships: we are open and friendly with all of our customers · Compliance: we ensure we adhere to all ethical and legal requirement However, service standards have not been clearly defined and there are no performance indicators in place to measure performance. Key performance indicators No formal performance indicators in place to measure key service standards including how quickly candidates are recruited to fill jobs or how many of the candidates pass the trial period effectively. Social Media There is no social media strategy in place. Currently the company is not using social media to market positions or to source candidates but recognizes this is an area for development. Currently most candidates are usually found through the existing database (60%) or through advertising on job search web sites. Staff professional development While all recruitment consultants are expected to have minimum qualifications and experience, there is no process in place to ensure that recruitment consultants continue to participate in professional development activities to keep their skills up to date. There is also no performance appraisal system in place. Sustainability The business currently does not have any formal sustainability initiatives in place and is conscious of moving towards a green office environment both to be an environmentally friendly business, as well as to reduce costs. Key business performance statistics: · Annual sales revenue for financial year 20 14 - 2015 is $1,350,000, an increase of 10% from the previous year. · Increase in profits for this financial year compared to the last one is 9% · 16% of placements are in the IT area, 18% in accounting, 20$ in sales and marketing and the remainder in administration and office support. · 60% of revenue is from repeat client business. · Fill rate is 40% (where fill rate is the number of job orders filled by the number of job orders received multiplied by 100). · Average time to fill contracts for 2014 were as follows: · Temporary contracts are 8 days · Contract work is 20 days · Permanent search 23 days · Executive search 33 days Key performance indicators currently used to measure business performance focus on financial indicators, including net operating profit and sales revenue. The company also tracks its fill rate and is seeking to improve this to the industry average of 47% over the next year. Part A Complete the following activities: 1. Develop a continuous improvement and innovation report Review the scenario information and based on your review, select two topics or areas that you can research and review, develop continuous improvement and options and then plan to implement innovative processes for. One of these topics you select must be in relation to improving a sustainability program. When you have identified the two