Learning outcomes assessed: 1. Understand the nature and purpose of total quality management and how it is influenced by the management culture of organisations. 2. Identify a range of total quality...

Learning outcomes assessed: 1. Understand the nature and purpose of total quality management and how it is influenced by the management culture of organisations. 2. Identify a range of total quality management techniques including benchmarking and process re-engineering. 3. Determine how the introduction of total quality management involves reconsideration and synchronisation of functional policies to achieve maximum efficiency in organisational performance