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Microsoft Word - BSBMGT615 Task 1 V1.0 CCMT‐BSBMGT615 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 1 of 7 BSBMGT615 Contribute to organisation development Assessment 1 – Part A: Short Answer Questions Instruction You are required to answer all of the following questions. You need to answer all of the written questions correctly. Generally, you are expected to write a response one or two paragraphs long. Please answer the questions using word processing software. Assessment criteria All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily. 1. Explain how effective change management strategies can assist with support for organisational development. Give an example of an effective change management strategy in your answer. 2. Explain the importance of a participative management style when implementing organisation development. 3. Explain the importance of evaluating organisation development and outline at least two evaluation methods. 4. Explain three methods for generating ideas and options that can contribute to the process of organisation development. 5. Explain a method that can be used to manage conflict and resolve problems during an organisation development process. 6. Outline Kahn’s engagement theory and its relevance to planning and implementing organisation development. 7. Outline the expectancy theory and its relevance to planning and implementing organisation development 8. Outline reinforcement theory, including its implications for organizational development. 9. Outline the McKinsey 7‐S Framework and its practical application in the workplace in regard to change. 10. Explain why the Fair Work Act must be taken into account during organisational development and change. 11. Explain the importance of abiding by anti‐discrimination during an organisation development process. 12. List at least two aspects of organisational culture that can impact on organisation development and explain how to address them in planning and implementing an organisation development plan. CCMT‐BSBMGT615 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 2 of 7 Assessment 1 ‐ Part B: Project Instruction This assessment task requires you in the role of Human Resources Manager of Boutique Build Australia to develop an organisation development plan. You will also be required to develop a communication/education plan for the upcoming 12 months. Assessment Resources • Organisation Development Plan Template • Communication and Education Plan Template Assessment criteria Students must complete all of the activities listed and submit: • Organisation Development Plan • Communication and Education Plan • Signed Observation Checklist Carefully read the following scenario. Boutique Build Australia was established in 2013 and is a boutique building company based in Sydney that specialises in the design and build of high quality designer homes for the Sydney metropolitan and surrounding areas. The company has been operational for three years and employs approximately 50 staff including the CEO, Operations Manager, Human Resources Manager, Human Resources Officer, Marketing and Sales Manager, Customer Service Team Leaders (2), Customer Service Officers (6), Site Managers (3) and a large team of tradespersons some of whom are employed and some of who are contractors. The company is in a period of expansion and is about to expand into the Brisbane and Sunshine Coast area, as well as the environmentally friendly build market. One of the company’s strategic objectives as documented in its Strategic Plan is to attract, engage and develop the best staff. As the company is in a period of growth, this objective is also considered to be of key importance not only in relation to the existing workforce, but for new staff that need to be recruited. However, there are a number of factors currently impacting on the operations of the company that have been identified that may impact on the ability of the company to achieve its objective in regard to staffing as follows: Development of leadership capability Strong, competent operational leadership is a critical element in any success the company might achieve in relation to delivering on its overall strategic purpose and achieving its vision. The company has had difficulty in attracting suitable candidates to operational positions from outside sources. In the short to medium term, it is felt that this means that a priority must be given to the growth of leaders from within the workforce of the company. Highly competitive employment market CCMT‐BSBMGT615 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 3 of 7 The demand for construction workers means that the employment market is very competitive. This presents a problem for the company in that workers have a greater range of choice of employers. This needs to be addressed in order to attract workers to the company. Gender balance Like many building companies, the company is perceived from the outside as male dominated. This perception causes particular difficulties in attracting large pools of high calibre female applicants. Strategies for the positive portrayal of the organisation in relation to female employment need to be developed. Skilled Labour Shortages Australia is unable to produce enough skilled or professionals who have the ability and knowledge to handle the job. Almost one third of construction related occupations are in shortage, including bricklayers, stonemasons, solid plasterers, roof tillers and wall and floor tillers. Level of education in the workforce The level of education and age of the workforce continues to be a major concern for the Construction Industry. The exodus of skilled employees reaching the end of their working life compared to the lower numbers entering the Industry via the apprenticeship training system is also of major concern. In response to the above, the CEO has tasked you in the role of the Human Resources Manager to develop an organisation development plan to be implemented over the next 12 months to ensure current capability of the company, as well as build future capability. 1. Review the strategic plan and the scenario information to identify the organisation development needs and objectives. Identify at least two sources of information on Australian Construction industry workforce and identify key trends and challenges for the construction industry workforce. Make notes for use at a meeting with the CEO. Research best practice change management issues and strategies in preparation for preparing a communication/education plan to inform/consult with existing staff about the organisation development plan and associated activities. You must use the Organisation Development Plan Template. 2. Meet with the CEO (your assessor) on the appointed day and time. At the meeting, you will discuss your findings and the first draft of your organisation development plan. The CEO will also share their views on the organisational culture at Boutique Build Australia and readiness to embrace organisational development activities. You will need to take this into account in developing the change management plan. 3. Finalise your organisation development plan. Ensure that you incorporate your assessor’s feedback into this draft of the plan. 4. Develop a communication and education plan. Use the Communication and Education Plan Template to structure this document. This plan should incorporate best practice change management techniques to maximise support for the organisation development activities. CCMT‐BSBMGT615 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 4 of 7 Observation Checklist (CEO meeting) Date of Observation Name of Learner Signature Assessor ONLY YES NO Speaking clearly and concisely Using non‐verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding Briefly describe the Learner’s overall performance. If any of the items above are marked as NO, explain why here. CCMT‐BSBMGT615 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 5 of 7 Assessment Task 1 Marking Checklist (Assessor Only) Student ID Student Name Did the student: Completed successfully Comments Yes No PART A Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12 PART B Develop first draft of organization development plan to respond to organisation needs and objective and outlining CCMT‐BSBMGT615 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 6 of 7 roles and responsibilities for each organization development activity? As evidenced by the student’s first draft of organization development plan fulfilling the requirements as set out in the Organisation Development Plan Assessor. At the meeting, identify and discuss relevant organisation development needs and objectives based on review of Strategic Plan, organisational issues identified in the scenario information and challenges facing the construction industry workforce? At the meeting, discuss organization culture and readiness for change and develop a communication/education plan based on best practice change management techniques and organizational culture and readiness for change? At the meeting, discuss and confirm objectives and strategies for organisation development? During the meeting, demonstrate effective communication skills including: Speaking clearly and concisely You could understand what the student said Using non‐verbal communication to assist with understanding Such as nodding to indicate understanding, smiling to facilitate communication. Asking questions to identify required information By asking relevant questions Responding to questions as required By providing a clear and concise and relevant response to the question asked Using active listening techniques to confirm understanding By paraphrasing information or feedback provided to confirm understanding Develop a communication and education plan for implementation of organisation development plan? CCMT‐BSBMGT615 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 7 of 7 As evidenced by the student’s communication and education plan fulfilling the requirements as set out in the Communication and Education Plan Assessor. Develop an organization development plan in consultation with relevant persons. As evidenced by the student incorporating feedback from the CEO into the final draft of their organisation development plan. Task 1 Outcome: Satisfactory Not Satisfactory Assessor Declaration By signing this declaration, I confirm that I have observed the learner, whose name is recorded above, has demonstrated the requirements outlined in this task. I further confirm that all of the responses the learner has provided above are true and accurate about their performance of the task. Assessor’s signature Assessor’s name Date signed Microsoft Word - BSBMGT615 Task 2 V1.0 CCMT‐BSBMGT615 Task 2‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 1 of 8 BSBMGT615 Contribute to organisation development Assessment 2 ‐ Project Instruction This assessment task requires you in the role of Human Resources Manager of Boutique Build Australia, to implement organisation development plan activities. This will require you to develop a draft leadership development framework to present to a staff meeting. At the meeting, you will also be required to manage resistance to the planned program, as well as brainstorm alternative approaches to leadership development. Following this, you, in the role of Human Resources Manager of Boutique Build Australia, are required to monitor and evaluate organisation development plan activities. This will require you to seek staff input through a questionnaire about the leadership development framework, report on that feedback to staff at a meeting and report to the CEO via email. Assessment Resources • Leadership Development Template • Boutique Build Strategic Plan • Organisation development evaluation report template Assessment criteria Students must complete all of the activities listed and submit: • Leadership Development Plan • PowerPoint presentation • Conflict management techniques report • Signed Observation Checklists • Staff survey • Email to CEO outlining staff feedback and evaluation of organization development plan, as well as draft email to be sent to staff supporting ongoing implementation of the organisation development plan Carefully read the following scenario. Assume that an organisation development activity included in the organisation development plan is to implement a leadership development framework for Boutique Build Australia staff. It should promote leadership behaviours across all staff, irrespective of their experience and regardless of whether they are in a leadership role or of their career stage. The leadership development framework is and outline of behaviours that are required to become an engaging leader within the company. The way that the leadership development framework works is that employees are asked to complete a series of reflective question to encourage thinking around intentions and motivations and where behaviours are analysed and evaluated to modify future behaviours. Once completed a personalised leadership development action plan can be developed to assist in achieving leadership skills. 1. Research the range of methods an organisation can use to develop leadership skills in managers. At least one of the methods you should research is use of leadership development frameworks. Familiarise yourself with their purpose and application. Make notes on the methods of developing leadership skills CCMT‐BSBMGT615 Task 2‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 2 of 8 you have developed, including use of leadership frameworks. Note that you will also use the research on the range of leadership development methods for brainstorming alternative ways of developing leadership skills in an organisation. Based on the organisation values as identified in the Strategic Plan and construction workforce trends and challenges, identify at least four key behaviours that would be expected of managers at Boutique Build Australia and develop a leadership framework based on these key behaviours. You must use the Leadership Development Framework Template provided to develop your framework. The leadership development action plan is included within the framework. 2. When you have completed the leadership development framework, develop a PowerPoint presentation to explain the framework to your team at a meeting. The presentation you develop should clearly explain the purpose of the framework, and guide staff members though the use of the framework and completion of the leadership development plan. The PowerPoint slides must be written in clear and concise English and use visual such as images, charts or tables. The PowerPoint slides must clearly describe the leadership development framework. During the presentation, you must demonstrate effective communication skills, including the ability to manage conflict. 3. Prior to the meeting, research techniques for managing conflict as you will need to use these at the meeting as you expect there may be resistance to the introduction of the framework. Develop a brief report on potential conflict management strategies. Your report should be at least one page. 4. Give your PowerPoint presentation at the staff meeting. Your assessor will arrange for 2 to 3 students to attend the meeting as staff members. At the meeting, explain the leadership development framework to staff using the power points you have developed. Seek staff members’ input into the framework by providing the opportunity for questions. At the meeting, you will encounter some resistance to the introduction of the framework from the staff. You will need to use the skills you have researched to manage this conflict. After you have presented the framework, and based on the resistance encountered to the leadership framework, brainstorm other ways of developing leadership skills. Carefully read the following scenario. Assume that it is 12 months later, and the leadership development framework has been implemented. Review the following feedback: The organisation development plan has been well received and accepted by staff. The costs of implementing the plan have been mainly staff time and some marketing costs involved in promoting the company and its brand (approximately $5,000). Performance appraisals show improved leadership skills across all staff based on the implementation of the leadership development framework. 5. Develop at least five questions for the survey. The survey will be used to seek input from staff about the leadership development framework. The survey should begin with a statement of the survey’s purpose. CCMT‐BSBMGT615 Task 2‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 3 of 8 6. Meet with staff (assessor). At the meeting, you will discuss the feedback provided and how you intend to action it. Based on the survey responses, indicate any changes that should be made to the organisation development plan. 7. Following the meeting, prepare an email to the CEO about the feedback provided and your recommendations for action and seeking support for such actions, including approval of all associated resources. In addition, provide an evaluation of the costs and benefits of the organization development plan as per the scenario information and your overall evaluation of the benefits of the organization development activities. One of your recommendations will need to be that the CEO sends an email to all staff about the importance of the organisation development plan. Include a draft of an email for approval by the CEO that can be sent to all staff. CCMT‐BSBMGT615 Task 2‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 4 of 8 Observation Checklist (Presentation) Date of Observation Name of Learner Signature Team members Name Signature Assessor ONLY YES NO Speaking clearly and concisely Using non‐verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding Briefly describe the Learner’s overall performance. If any of the items above are marked as NO, explain why here. CCMT‐BSBMGT615 Task 2‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 5 of 8 Observation Checklist (Staff meeting) Date of Observation Name of Learner Signature Assessor ONLY YES NO Speaking clearly and concisely Using non‐verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding Briefly describe the Learner’s overall performance. If any of the items above are marked as NO, explain why here. CCMT‐BSBMGT615 Task 2‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 6 of 8 Assessment Task 2 Marking Checklist (Assessor Only) Student ID Student Name Did the student: Completed successfully Comments Yes No Inform and consult with the team on the leadership development framework? As evidenced by the student conducting the meeting with the team using the PPT presentation developed. Discuss issues with the leadership development framework and find solutions? As evidenced by the student conducting the meeting with the team and discussing issues. Confirm support of the team for leadership development framework through resolving issues and problems collaboratively? As evidenced by the student conducting the meeting with the team and resolving issues and problems raised. Brainstorm alternative ways of developing leadership skills? As evidenced by the student conducting the meeting with the team and brainstorming solutions. During the presentation, demonstrate effective interpersonal and communication skills including: Use of appropriate style (formal), tone (encouraging, respectful) and vocabulary (professional, business language) Speaking clearly and concisely You could understand what the student said CCMT‐BSBMGT615 Task 2‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 7 of 8 Using non‐verbal communication to assist with understanding Such as nodding to indicate understanding, smiling to facilitate communication. Asking questions to identify required information By asking relevant questions Responding to questions as required By providing a clear and concise and relevant response to the question asked Using active listening techniques to confirm understanding By paraphrasing information or feedback provided to confirm understanding Seek feedback on implementation of the leadership development framework to identify any loss of support? As evidenced by the student sending their staff survey to staff, and then discussing it, and its results, with staff at a meeting. Report on feedback on implementation of leadership development framework? As evidenced by the student discussing the results of the staff survey, and its results, with staff at a meeting. During the meeting, demonstrate effective communication skills including: Speaking clearly and concisely You could understand what the student said Using non‐verbal communication to assist with understanding Such as nodding to indicate understanding, smiling to facilitate communication. Asking questions to identify required information By asking relevant questions Responding to questions as required CCMT‐BSBMGT615 Task 2‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 8 of 8 By providing a clear and concise and relevant response to the question asked Using active listening techniques to confirm understanding By paraphrasing information or feedback provided to confirm understanding Seek support from senior management to reinforce organization development activities and to appropriately resource? As evidenced in the student’s last email. Evaluate benefits and costs of organization development? As evidenced in the student’s last email. Task 2 Outcome: Satisfactory Not Satisfactory Assessor Declaration By signing this declaration, I confirm that I have observed the learner, whose name is recorded above, has demonstrated the requirements outlined in this task. I further confirm that all of the responses the learner has provided above are true and accurate about their performance of the task. Assessor’s signature Assessor’s name Date signed