Answer To: Microsoft Word - COU101A_Assessment 3 Brief_Reflective Journal.docx COU101A – AB3, RJ Page1...
Taruna answered on May 03 2021
10
Weekly Journal Reflections
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Introduction
Communication contributes significantly in the process of passing messages from one end to the other. In fact, communication is the norm that helps human beings to establish two positive nodes that carry out verbal messaging in the world. There is the basic concept of communication in which, one party, the sender encodes the message while the other one, the recover decodes it and completes the procedure. In almost every segment of life, this procedure is applied. Especially in the context of growing business world, the importance of consistent communication can be understood by the fact that organizations tend to research and innovate new techniques and mediums to enhance the ability of communication standards of their professional workers. Healthcare industry, in the same way, adheres to the principles of establishing perfect communication based channels among all of its employees so that the quality of care is achieved.
Further, in the light of the fact that there are various ways of communicating with people, the presented one is a reflective series of journal entries throughout the course week in which, I have learnt the basic concepts of interpersonal communication. These interpersonal communication skills are applied but not limited to the criterion like rapport development process, evolution of listening skills assertiveness as a technique, verbal communication and the use of language appropriate non-verbal methods, cultural difference and diversity in communication, the use of silence and power as well as how I am going to apply the techniques learnt throughout this week in the communication norms at personal and professional scale in the future.
Week 2 & 3: Perception based Communication and Rapport Development
After the opening week, the second and third weeks were crucial; during these two weeks, the first two important factors about interpersonal communication norms were explained in the class. Perception, for example, is the key to establish the perfect communication with the receiver. Perception, as the word suggests, is mainly driven from the term ‘perceive’ which stands for ‘seeing something carefully’. It is more like observing the environment around and then processing it so that selection of the mode of communication is done. A careful observation of the atmosphere around us also helps us to interpret it in the best manner possible. At the same time, as good communicator, we receive valuable information when we initially observe the happenings and various channels of communication around us before initialing the process at our end. The interesting aspect about perception and its link with communication techniques is that perception based outcomes vary from person to person; every person sees the happenings around him or her differently; therefore; it becomes quite significant to understand what the other person thinks about the atmosphere through perception.
Similarly, rapport development also plays pivotal role in initiating the communication with the receiver. A perfect rapport is built by some effective techniques like positive and warm greeting words used in the opening statement; a strong background of the subject is presented in a nutshell. The choice of words is simple and clear; the opening statement does not contain any complex or lengthy use of phrases and clauses etc. A personal example of the week 2 and 3 based learning can be given as my first job interview. When I appeared in that interview, I precisely observed the atmosphere around me, the interview panel as well as I greeted the interviewees positively. I introduced myself in short but meaningful words, no pompous words used and it impressed them. I carefully filtered the words from my end, making perfect start to the interview process.
Week 4 & 5: Listening and Assertiveness Skill Development
In week four, we came in close connection with active listening skill development process. I learnt that listening to others passes information to the sender and receiver both effectively. Thus, to become good communicator, one must learn how to ‘listen well’ in order to understand and process the content of the spoken statement. I personally went through some listening skill exercises where I asked my colleagues and friends to read out loud a...