Need to answer all parts and questions. Assignment is not like university assignments. Do not do it like an essay. Have to answer each part under each question and heading.
like answer to the question number 1 or part 1 (each question might have sub segments need to mention them and answer them separately not like an eassy, then part 2 and so on,
Learner’s Guide BSBOPS601 Develop and implement business plans 1 | P a g e Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 Jan 2021 Assessment Task 4- (Case Study) Respond to performance data Submission details The Assessment Task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. You must submit both soft copies and printed copies of your answers. Soft copies- Upload on the eLearning to the specific submission folder with a cover page clearly indicating your name, student id, assessment no and the unit name or put those information in the header and footer of your documents. Printed copies- Submit to your Trainer with the "Assessment Cover Sheet" (Filled out and signed appropriately) attached on top of your documents. Performance objective To demonstrate the skills and knowledge required to analyse performance reports, review performance indicators and take appropriate action to address systems failures and variances to the business plan. Assessment description In this Assessment Task, you will analyse performance data and reports against planned objectives, implement strategies to refine performance indicators, and address coaching and training needs. You are also required to develop and recommend processes for the review of systems, procedures and work methods. BSBOPS601 Develop and implement business plans 2 | P a g e Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 Jan 2021 Procedure 1. Review the case study ‘B&A Toy Warehouse’. 2. Critically analyse the information and write a brief report, responding to each question in the case study. Specifications Deliverable specifications ● Submission of analysis report (Answer Question 1- 4) Quality specifications Question 1 a. After completing a comparison of current performance against desired performance levels, identify the corrective actions required to achieve the business plan goal of improving warehouse productivity by 10%. What type of corrective actions do you recommend for each performance improvement (e.g. interim, adaptive, corrective, preventative or contingency)? Question 2 a. Critically analyse the performance against planned objectives. i. Identify areas of non-performance. b. Report on systems failures which contributed to these results. i. Consider failures in communication, planning, reporting and training. c. Review performance indicators and refine if necessary. i. Comment on the suitability of performance indicators and what changes might be required to achieve organisational goals. Question 3 a. Recommend performance improvement strategies. b. Identify and redefine performance measures, if necessary. c. Document a training and development strategy to address the performance of underperforming individuals or teams. i. Identify development needs of individuals and groups. ii. Identify training/coaching needs. BSBOPS601 Develop and implement business plans 3 | P a g e Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 Jan 2021 iii. Present in a development plan. Question 4 a. Develop a strategy for reviewing systems processes and work methods at B&A Toy Warehouse. b. Describe how the implementation of your strategy would lead to continuous improvement. BSBOPS601 Develop and implement business plans 4 | P a g e Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 Jan 2021 Case study – B&A Toy Warehouse You have been provided with the following information pertaining to the operation of B&A Toy Warehouse. Review and analyse the information provided, and answer each of the five questions in this case study. Evaluating performance measures After identifying the performance measures, Tony evaluated performance by comparing current performance against the desired level of performance. This allowed him to determine areas for improvement to assist the warehouse in achieving its productivity goal. Area Current performance Performance target to achieve 10% productivity improvement Time Average order processing time 80 minutes 72 minutes Cost Average cost to process an order $200.00 $180.00 Quality Error rate 10% Less than 1% Production Average number of orders processed per day 50 55 Question 1 After completing a comparison of current performance against desired performance levels, identify the corrective actions required to achieve the business plan goal of improving warehouse productivity by 10%. What type of corrective actions do you recommend for each performance improvement (e.g. interim, adaptive, corrective, preventative or contingency)? BSBOPS601 Develop and implement business plans 5 | P a g e Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 Jan 2021 Area Required corrective action Time Average order processing time Cost Average cost to process an order Quality Error rate Production Average number of orders processed per day Analyse systems and processes After implementing his strategy to monitor and evaluate performance, Tony has identified the areas that require corrective action. Tony knows that in order to do this, he must first complete a more detailed analysis of the warehouse systems and processes, and identify the specific steps required to improve productivity. Systems Two years ago, the warehouse implemented a custom-built electronic warehouse management system (WMS) which has had an enormous impact on productivity. When completing his review, Tony asks the following questions to ensure that the system effectively supports warehouse operations: ● Has the warehouse achieved the productivity goals that were to be delivered by this system? ● What is the occurrence rate of the system being out of order and impacting on the packing of orders? ● How long does it take to train new staff members to use the system? ● How do the employees who use the system rate its ability in assisting them to process customer orders efficiently? Tony also uses the system to generate a series of reports that allow him to analyse warehouse systems and processes. The reports details: BSBOPS601 Develop and implement business plans 6 | P a g e Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 Jan 2021 ● number of orders packed per hour, per day ● time required to pack each order ● number of packers per order ● number of boxes per order. BSBOPS601 Develop and implement business plans 7 | P a g e Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 Jan 2021 Tony also documents the process (from order receipt to dispatch) to assist with his analysis, and to help him to understand the exact process followed in packing an order. BSBOPS601 Develop and implement business plans 8 | P a g e Abbey College Australia National Provider No. 91136| CRICOS